Seller Terms & Conditions
The general Seller Terms and Conditions governing selling on MyDealShopper.
Important: The full document below governs your use of our services. Section headings are provided for navigation only.
Table of Contents
1. Introduction
These Seller Terms and Conditions govern the registration, activation, sale of products, use of the Platform, fulfillment of orders, use of shipping tools, access to MyDeal services, participation in MyDeal sales channels, handling of claims, and receipt of payouts by Sellers that sell their own merchandise through MyDealShopper.
These Seller Terms form a binding agreement between:
MyDealShopper LLC, a limited liability company, together with its affiliates, platforms, services, tools, brands, operations, agents, providers, and authorized service partners, referred to in these Seller Terms as “MyDeal,” “MyDealShopper,” “we,” “us,” or “our”;
and
the individual, business, boutique, store, reseller, liquidator, or entity registering, applying, selling, listing products, accepting orders, using MyDeal tools, or receiving payouts as a Seller, referred to as “Seller,” “you,” or “your.”
By registering as a Seller, accepting these Seller Terms, publishing products, using the Platform, receiving orders, using MyDeal shipping tools, accessing MyDeal services, or receiving payouts, Seller agrees to be bound by these Seller Terms and all policies incorporated by reference.
2. Scope of These Seller Terms
These Seller Terms apply to Sellers that sell their own merchandise through MyDealShopper, including:
Individual Sellers.
Business Sellers.
Boutiques.
Physical stores.
Online stores.
Resellers.
Liquidators.
Sellers of permitted products.
Sellers using Live Store, catalog, product codes, checkout, shipping labels, MyDeal hubs, MyDeal Xpress, Stripe Connect, or other authorized Platform tools.
These Seller Terms apply to:
Seller onboarding and activation.
Product listing and product accuracy.
Product category eligibility.
Prohibited and restricted products.
Fragrance, beauty, luxury, Pallet / Bulk Lot, Large Items, and other special categories.
Domestic and international fulfillment.
Shipping labels, hubs, Internal Sorting Tags, and MyDeal Xpress-related obligations.
Returns, refunds, claims, chargebacks, disputes, and Buyer Protection.
Payouts, reserves, deductions, negative balances, and payout eligibility.
Seller verification, compliance, INFORM-related obligations, sanctions, AML, and Good Standing.
Suspension, termination, review requests, and enforcement.
Data use, intellectual property, content, anti-circumvention, confidentiality, account security, and Seller responsibilities.
These Seller Terms do not automatically authorize Seller to operate as a Personal Shopper, Creator, Affiliate, Supplier, logistics partner, warehouse operator, freight provider, or any other role unless separately approved by MyDeal under the applicable terms and onboarding process.
3. Relationship with Incorporated Policies
The following policies are incorporated into and form part of these Seller Terms:
C1 — Product Condition and Listing Accuracy Policy.
C2 — Prohibited and Restricted Products Policy — Seller Listings.
C3 — Fragrance and Beauty Products Policy — Sellers.
C4 — Luxury / Designer Authenticity Policy — Sellers.
C5 — Pallet / Bulk Lot Policy — Sellers.
C6 — Seller Shipping Eligibility and Fulfillment Policy.
C7 — Seller Returns, Refunds and Claims Policy.
C8 — Seller Payouts, Reserves and Chargebacks Policy.
C9 — Seller Verification, Compliance and Eligibility Policy.
MyDeal Privacy Policy.
Buyer Terms and Purchase Conditions, when relevant to Seller obligations.
MyDeal Xpress Logistics Terms, when Seller uses or interacts with MyDeal logistics, hubs, international fulfillment, storage, consolidation, freight, or shipping services.
Stripe Connect or applicable payment processor terms.
Carrier, customs, tax, sanctions, AML, product safety, and compliance requirements applicable to Seller activity.
In the event of conflict, the more specific policy controls for the subject matter it governs, unless these Seller Terms, applicable law, processor rules, carrier rules, or MyDeal’s compliance requirements impose stricter obligations.
For clarity:
C1 governs product condition and listing accuracy.
C2 governs prohibited and restricted products.
C3 governs fragrance and beauty products.
C4 governs luxury/designer authenticity.
C5 governs Pallet / Bulk Lot.
C6 governs shipping eligibility, fulfillment mechanics, labels, hub routing, Internal Sorting Tags, and related shipping requirements.
C7 governs returns, refunds, claims, Buyer Protection, no-return refunds, Final Sale exceptions, and claim outcomes.
C8 governs payout mechanics, reserves, deductions, chargebacks, failed payouts, negative balances, payout timing, and related payment rules.
C9 governs Seller verification, compliance status, eligibility, Good Standing, INFORM-related information, sanctions/AML review, compliance holds, and account eligibility.
C10 is the general contractual agreement that incorporates all Seller policies.
C10 does not create independent logistics rights. Shipping, hub processing, consolidation, storage, freight, international routing, and MyDeal Xpress services are governed by C6 and MyDeal Xpress terms.
4. Definitions
Capitalized terms used in these Seller Terms have the meanings assigned in these Seller Terms or in the incorporated policies.
| Term | Definition |
|---|---|
| Platform | The MyDealShopper website, dashboard, Live Store, checkout, product tools, shipping tools, order tools, services, integrations, and related systems operated or authorized by MyDeal. |
| Seller | A person, business, boutique, store, reseller, liquidator, or entity approved or seeking approval to sell its own merchandise through the Platform. |
| Buyer | A person or business that purchases or attempts to purchase products through the Platform. |
| Seller Account | The account used by Seller to access the dashboard, publish products, receive orders, manage fulfillment, and receive payouts. |
| Live Store | Seller’s MyDeal storefront, product display, live selling support page, catalog, or sales interface provided by MyDeal. |
| Product | Any item, lot, pallet, bulk lot, Large Item, fragrance, beauty item, luxury item, or other merchandise listed, offered, sold, shipped, or fulfilled through the Platform. |
| Order | A purchase transaction completed by a Buyer through MyDeal checkout. |
| Payout | Payment released or facilitated to Seller for eligible Net Seller Proceeds, subject to C8. |
| MyDeal Commission | The commission, fee, or commercial charge applied by MyDeal to Seller sales, as disclosed in the applicable dashboard, agreement, fee schedule, or policy. |
| Good Standing | The status described in C9 for Sellers that maintain completed verification, active payout setup, valid tax information, compliance, acceptable performance, no unresolved critical holds, no material negative balance, and no unresolved legal, operational, processor, sanctions, AML, or compliance concerns. |
| Business Day | Monday through Friday, excluding U.S. federal holidays and any day on which banks, Stripe, processors, carriers, or MyDeal operations are not operating normally. |
| MyDeal Hub | A warehouse, hub, consolidation point, receiving location, logistics partner, or authorized facility used by MyDeal or MyDeal Xpress. |
| Internal Sorting Tag | A MyDeal internal tag used to separate products by Buyer for hub processing. It is not a carrier shipping label. |
| Applicable Law | All applicable federal, state, local, international, tax, customs, import/export, sanctions, AML, consumer protection, product safety, privacy, marketplace, and regulatory laws or rules. |
| Material Change | A material change in Seller identity, business, address, bank account, payout setup, tax information, ownership, representative authority, category, product type, volume, fulfillment, risk profile, or compliance status. |
| Confidential Information | Non-public information relating to MyDeal, the Platform, dashboards, business rules, fees, shipping rates, logistics processes, hubs, buyers, sellers, systems, software, partners, reports, pricing, strategy, policies, workflows, or operations. |
5. Seller Eligibility and Activation
Registering for a Seller Account does not guarantee approval, activation, category access, sales, visibility, payout eligibility, shipping access, or continued use of the Platform.
Seller must satisfy all applicable onboarding, verification, tax, payout, business, category, compliance, training, shipping, and policy requirements before operating fully.
MyDeal may classify Seller as:
Registered.
Pending Verification.
Approved Seller.
Limited Seller.
Suspended Seller.
Terminated Seller.
Seller activation status may affect Seller’s ability to publish listings, receive orders, access shipping labels, qualify for categories, receive payouts, access Express Payouts, or use other Platform features.
Seller must remain in Good Standing under C9 to maintain full access to Seller privileges.
MyDeal may deny onboarding, reject activation, limit access, restrict categories, suspend features, or terminate Seller access when MyDeal determines that Seller, Seller’s products, business model, location, activity, volume, transaction pattern, risk profile, compliance status, or category is not suitable for the Platform.
6. Seller Representations
Seller represents, warrants, and agrees that:
Seller has the legal right and authority to accept these Seller Terms.
The person accepting these Seller Terms is at least eighteen (18) years old.
If Seller is a business entity, the person accepting these Seller Terms has authority to bind that entity.
Seller operates as an independent business.
Seller owns or has legal rights to sell the products listed.
Seller’s products comply with Applicable Law and MyDeal policies.
Seller will provide accurate, current, complete, and verifiable information.
Seller will not provide false, misleading, manipulated, contradictory, incomplete, or outdated information.
Seller will maintain all licenses, permits, records, tax registrations, and business authorizations required for its activity.
Seller will comply with all incorporated policies.
Seller will cooperate with MyDeal investigations, claims, chargebacks, compliance reviews, and verification requests.
Seller will not use the Platform for fraud, money laundering, sanctions evasion, illegal activity, counterfeit sales, stolen goods, or policy evasion.
Seller will not misuse Buyer data or move MyDeal-initiated transactions off-platform.
Seller will not make unauthorized claims regarding shipping eligibility, customs clearance, international delivery, duties, taxes, delivery timing, or import/export treatment.
Seller will not misuse Confidential Information.
7. Independent Business Relationship
Seller operates as an independent business and remains solely responsible for:
Products.
Listings.
Product descriptions.
Live selling statements.
Advertising claims.
Taxes.
Licenses.
Permits.
Records.
Inventory.
Fulfillment.
Employees.
Contractors.
Authorized users.
Shipping preparation.
Compliance with Applicable Law.
All obligations arising from Seller’s business activities.
Nothing in these Seller Terms creates an employment, agency, partnership, franchise, joint venture, fiduciary, representative, or exclusive relationship between MyDeal and Seller.
Seller is not authorized to bind MyDeal, make representations on behalf of MyDeal, or create obligations for MyDeal unless expressly authorized in writing by MyDeal.
8. No Exclusivity
Unless expressly agreed in writing by MyDeal, these Seller Terms do not create any exclusivity.
Seller may sell products through other channels, subject to Seller’s obligation not to circumvent MyDeal, misuse Buyer data, misuse MyDeal tools, or violate these Seller Terms.
MyDeal may work with other Sellers, Personal Shoppers, Creators, Affiliates, Suppliers, logistics partners, service providers, competitors, similar businesses, brands, stores, or other marketplace participants.
Seller does not acquire exclusive rights to any category, territory, buyer base, live selling format, promotional opportunity, dashboard feature, shipping route, hub access, payout benefit, category approval, or MyDeal service.
9. Seller Account Security and Authorized Users
Seller is responsible for maintaining secure access to the Seller Account.
Seller must:
Use secure credentials.
Maintain accurate account contact information.
Protect login access.
Monitor account activity.
Control access by employees, contractors, assistants, agents, collaborators, warehouse staff, live hosts, or authorized users.
Promptly notify MyDeal of unauthorized access or suspected compromise.
Seller is responsible for all actions taken through the Seller Account, including actions by any person to whom Seller grants access.
MyDeal may treat actions taken through the Seller Account as authorized by Seller unless Seller timely reports unauthorized access.
MyDeal may suspend or limit account access if suspicious access, takeover risk, fraud, or security risk is detected.
10. Assignment and Account Transfer
Seller may not assign, transfer, delegate, sell, sublicense, or otherwise transfer these Seller Terms, the Seller Account, category approvals, payout privileges, Express Payout eligibility, shipping access, Live Store access, or any Platform rights without MyDeal’s prior written approval.
Any attempted assignment or transfer without MyDeal’s approval is void and may result in account limitation, suspension, termination, payout hold, or loss of Seller privileges.
MyDeal may assign, transfer, or delegate these Seller Terms or any rights or obligations under them to an affiliate, successor, acquirer, service provider, or business transferee in connection with a merger, acquisition, restructuring, sale of assets, financing, corporate reorganization, or platform operation.
11. Seller Verification and Compliance
Seller must comply with C9.
MyDeal may require Seller to provide and maintain:
Identity information.
Business information.
Beneficial owner information.
Tax information.
Bank account information.
Stripe Connect or payout provider setup.
INFORM-related information.
Category approval documentation.
Product origin or authenticity evidence.
Shipping and fulfillment information.
Compliance certifications.
Sanctions, AML, fraud, product safety, or risk-related information.
MyDeal may rely on third-party providers, payment processors, identity verification vendors, tax providers, fraud prevention tools, sanctions screening providers, AML screening tools, logistics partners, carriers, customs brokers, and other providers to verify, approve, restrict, suspend, or support Seller activity.
If Seller fails to complete or maintain verification, MyDeal may pause onboarding, restrict categories, hold payouts, suspend shipping access, cancel orders, request additional information, or suspend or terminate the Seller Account.
12. Duty to Keep Information Updated
Seller must keep all account, business, tax, bank, payout, category, product, shipping, ownership, representative, and compliance information accurate, current, and complete.
Seller must promptly notify MyDeal of any Material Change and, unless a shorter timeframe is required by law, processor rules, tax requirements, safety, fraud, sanctions, AML, compliance, or operational urgency, no later than five (5) Business Days after the change occurs.
Material Changes may include changes to:
Legal name.
Business name.
Address.
Phone number.
Email.
Bank account.
Payout setup.
Tax information.
Ownership.
Beneficial owners.
Authorized representatives.
Product categories.
Inventory type.
Shipping location.
Fulfillment capability.
Business model.
Sales volume.
Risk profile.
Compliance status.
Failure to update information may result in holds, account limitation, category removal, payout delay, suspension, termination, or other enforcement action.
13. Product Listings and Listing Accuracy
Seller must comply with C1.
Seller is responsible for ensuring that all listings are accurate, complete, truthful, not misleading, and consistent with the product being sold.
Seller must accurately disclose:
Product condition.
Product type.
Product category.
Brand, when applicable.
Size, color, style, model, quantity, or variant.
Defects, damage, missing parts, or limitations.
Whether an item is new, open box, used, clearance, liquidation, pallet, bulk lot, Large Item, fragrance, beauty, luxury/designer, or another special category.
Shipping limitations.
Final Sale, AS-IS / WHERE-IS, manifest, freight, or special conditions when applicable.
Seller must use real, accurate photos that correspond to the product or lot being sold, unless MyDeal expressly permits another method.
Any material statement made in a listing, live, chat, video, product description, or Seller communication may be used by MyDeal to evaluate claims, refunds, chargebacks, compliance issues, or enforcement.
If a product-specific rule in C1 is more specific than this Section, C1 controls.
14. Product Condition
Seller must accurately classify product condition under C1.
Seller may not list used, open box, damaged, expired, altered, incomplete, refurbished, clearance, liquidation, returned, pallet, bulk lot, or AS-IS products as new unless the product fully qualifies as new under MyDeal policy.
Failure to accurately classify condition may result in:
Listing removal.
Claim approval.
Refund.
Payout hold.
Payout deduction.
Category limitation.
Suspension.
Termination.
15. Prohibited and Restricted Products
Seller must comply with C2.
Seller must not list, sell, ship, promote, or attempt to fulfill prohibited or unauthorized restricted products.
MyDeal may remove, block, cancel, hold, destroy, return, restrict, or report products that violate Applicable Law, processor rules, carrier rules, customs rules, product safety rules, sanctions/AML requirements, or MyDeal policies, to the extent permitted by Applicable Law and applicable policies.
Seller is responsible for knowing whether its products are legally permitted, platform-permitted, carrier-permitted, processor-permitted, exportable, importable, and eligible for the applicable route or destination.
16. Category Approval and Special Categories
Seller may not sell in restricted or high-risk categories without MyDeal approval.
Special categories may include:
Fragrance / Perfume.
Beauty / Cosmetics.
Luxury / Designer Items.
Pallets.
Bulk Lots.
Large Items.
Electronics with batteries.
High-value items.
Branded goods with counterfeit risk.
Products subject to carrier, customs, destination, sanctions, or processor restrictions.
Category approval does not guarantee that every product in that category may be sold, shipped, exported, imported, or delivered to every destination.
MyDeal may restrict products, categories, routes, carriers, hubs, countries, Buyers, or shipping methods based on customs, carrier, safety, product, tax, processor, sanctions, legal, or operational restrictions.
17. Fragrance and Beauty Products
Seller must comply with C3 when listing or selling fragrance, perfume, beauty, cosmetics, or related products.
Unless expressly approved by MyDeal, fragrance and beauty products must be:
New.
Authentic.
Sealed.
Unused.
Not expired.
Not repackaged.
In original retail packaging when required.
Compliant with MyDeal category and shipping requirements.
Seller may not sell counterfeit, altered, opened, refilled, used, expired, unsafe, recalled, prohibited, or misleading fragrance or beauty products.
Seller may not make disease, cure, treatment, therapeutic, weight-loss, medical, drug-like, or health claims unless expressly authorized by MyDeal and permitted by Applicable Law.
C3 controls the specific rules for fragrance, beauty, sealed condition, prohibited beauty products, shipping restrictions, claims, and international eligibility.
18. Luxury / Designer Items
Seller must comply with C4 when listing or selling luxury, designer, high-value branded goods, or products with elevated counterfeit risk.
Seller must not list or sell:
Counterfeit goods.
Replicas.
Stolen goods.
Misleading dupes.
Unauthorized branded goods.
Products with undisclosed damage, repairs, missing accessories, or condition issues.
Products for which Seller lacks sufficient right to sell.
MyDeal may request proof of authenticity, proof of origin, product photos, purchase records, serial numbers, authentication reports, or other evidence.
Category approval does not mean MyDeal authenticates every product.
If MyDeal determines or suspects that a product is counterfeit, stolen, infringing, or not supported by adequate evidence, MyDeal may remove listings, cancel orders, refund Buyers, hold payouts, suspend categories, terminate the Seller Account, or cooperate with right holders or authorities.
Any refund, claim outcome, payout hold, deduction, or reversal related to luxury/designer items will be handled under C7 and C8.
19. Pallet / Bulk Lot
Seller must comply with C5 when listing or selling pallets, bulk lots, liquidation lots, overstock lots, return lots, or similar inventory.
Seller must accurately disclose:
Lot type.
Condition.
Manifest status.
Whether the lot is manifested or unmanifested.
Photos.
Known defects.
Known exclusions.
Freight requirements.
Pickup or shipping limitations.
Final Sale, AS-IS / WHERE-IS, and claim limitations when applicable.
Seller must not misrepresent the content, condition, value, manifest, availability, or freight terms of a Pallet / Bulk Lot.
Pallets and bulk lots are not eligible for Express Payout by default and may be subject to additional holds, verification, freight review, and claim rules.
C5 controls the specific rules for Pallet / Bulk Lot, manifests, freight, Final Sale, AS-IS / WHERE-IS treatment, claims, and payout limitations.
20. Large Items
Seller must comply with C6 when listing or selling Large Items.
Seller must provide accurate weight, dimensions, packaging information, product type, shipping information, and any other required details.
If Seller misclassifies a Large Item, provides inaccurate weight or dimensions, uses improper packaging, or causes shipping overage, MyDeal may apply shipping adjustments, payout deductions, holds, or other remedies under C6 and C8.
21. Advertising, Live Selling and Product Claims
Seller must ensure that statements made in lives, listings, chats, videos, social media, or communications related to MyDeal are truthful, verifiable, and not misleading.
Seller must not make false or misleading claims about:
Price.
Original retail value.
Resale value.
Product condition.
Authenticity.
Inventory availability.
Quantity.
Delivery times.
Shipping cost.
Freight included.
International eligibility.
Warranty.
Product results.
Medical, therapeutic, or health benefits.
Relationship with MyDeal.
Relationship with a brand or manufacturer.
Any material statement made during a live or in Seller content may be used to resolve claims, refunds, chargebacks, compliance reviews, category approvals, or enforcement actions.
22. International Shipping, Customs and Destination Claims
Seller must not represent that a product is eligible for international shipping, import, customs clearance, delivery, duty-free treatment, specific duty/tax treatment, or specific international delivery timing unless authorized by MyDeal.
Seller must not promise Buyers that a product can be shipped to a specific country, imported into a specific country, cleared through customs, delivered by a specific date, or exempt from duties, taxes, restrictions, permits, inspections, or local requirements unless MyDeal expressly authorizes such representation.
International eligibility, customs treatment, carrier acceptance, product restrictions, destination availability, duties, taxes, and final delivery may depend on MyDeal Xpress, carriers, customs brokers, local laws, product type, destination country, logistics partners, and applicable route restrictions.
Any support, guidance, Help Center content, shipping estimate, dashboard explanation, tariff table, freight estimate, category note, or operational recommendation provided by MyDeal is for operational convenience only and does not constitute legal, tax, customs, financial, regulatory, import/export, sanctions, AML, or professional advice.
Seller is responsible for ensuring that its own statements to Buyers do not misrepresent shipping, customs, duties, taxes, international eligibility, delivery timing, or logistics availability.
23. Product Safety, Recalls and Regulatory Issues
Seller must ensure that all products listed are safe, compliant, and not subject to recall, prohibition, or legal restriction.
Seller must immediately notify MyDeal if Seller becomes aware of a recall, safety alert, regulatory action, counterfeit report, product defect, product hazard, or legal restriction affecting a product listed or sold through MyDeal.
MyDeal may remove listings, cancel orders, notify Buyers, hold payouts, suspend categories, require recall handling, require return/disposal/destruction, or cooperate with authorities.
24. Order Acceptance, Cancellation and Fulfillment
Seller must fulfill orders in accordance with C6 and any applicable MyDeal instructions.
Seller must:
Review orders promptly.
Prepare products accurately.
Use authorized shipping labels when required.
Ship within the applicable timeframe.
Package products safely.
Include required Internal Sorting Tags for international orders when applicable.
Separate Buyer orders correctly.
Follow hub instructions.
Not substitute products without authorization.
Not ship prohibited or undeclared products.
Not use unauthorized routes or labels.
Not alter labels or shipping documents.
MyDeal may cancel, pause, reject, or hold an order when required or reasonably necessary due to:
Payment failure.
Payment processor issue.
Fraud review.
Buyer Protection concern.
Product restriction.
Prohibited product.
Shipping issue.
Seller non-compliance.
Product unavailability.
Incorrect listing.
Incorrect price.
Category restriction.
Carrier restriction.
Hub issue.
Customs issue.
Sanctions/AML issue.
Safety issue.
Legal or regulatory requirement.
Operational necessity.
Risk to MyDeal, Buyer, Seller, processor, carrier, hub, or the Platform.
If an order is canceled or held due to Seller error, product issue, listing issue, non-compliance, or failure to fulfill, MyDeal may apply refunds, payout holds, deductions, shipping adjustments, category limitations, or enforcement measures under C6, C7, C8, and C9.
Failure to comply may result in order cancellation, Buyer refund, payout hold, shipping adjustment, claim, chargeback, category limitation, suspension, or termination.
25. Domestic U.S. Orders
For domestic U.S. orders, Seller must ship directly to the Buyer using MyDeal-authorized shipping tools, labels, carriers, or instructions unless MyDeal authorizes a different process.
Seller must not charge the Buyer additional off-platform shipping amounts for an order processed through MyDeal unless expressly authorized by MyDeal.
Seller must comply with packaging, carrier, tracking, and delivery requirements under C6.
26. International Orders
For international orders, Seller must follow the MyDeal hub routing, consolidation, sorting, packaging, and Internal Sorting Tag requirements under C6 and MyDeal Xpress policies.
Seller may be required to ship products to an authorized MyDeal Hub, including a hub designated for international processing, Mexico routing, consolidation, customs handling, freight, or final export.
Seller must separate products by Buyer and use Internal Sorting Tags when required.
Seller acknowledges that MyDeal or MyDeal Xpress may inspect, sort, consolidate, hold, reject, return, dispose of, or otherwise process products according to applicable policies, carrier rules, customs restrictions, product restrictions, Buyer Protection, and Applicable Law.
C10 does not create independent logistics rights. Shipping, hub processing, consolidation, storage, freight, international routing, and MyDeal Xpress services are governed by C6 and MyDeal Xpress terms.
27. Shipping Labels and Carrier Compliance
Seller must use MyDeal-authorized labels when required.
Seller must not:
Reuse labels.
Alter labels.
Use a label for a different package.
Ship to a different address.
Use unauthorized carriers.
Misstate package weight or dimensions.
Ship restricted products without approval.
Ship prohibited products.
Fail to obtain a carrier acceptance scan when required.
Use shipping methods outside MyDeal when MyDeal requires MyDeal labels.
Carrier adjustments, surcharges, address correction fees, dimensional weight adjustments, additional handling charges, shipping overages, failed pickups, or other shipping costs caused by Seller may be deducted from Seller payouts under C6 and C8.
28. Returns, Refunds and Claims
Seller must comply with C7.
C7 is the primary policy governing returns, refunds, claims, Buyer Protection, no-return refunds, Final Sale exceptions, and claim outcomes.
MyDeal may determine Buyer claims in good faith based on:
Listing.
Product condition.
Seller statements.
Buyer evidence.
Seller evidence.
Tracking.
Carrier data.
Hub records.
Product category.
Applicable policy.
Risk of fraud.
Applicable Law.
Seller must cooperate with claim investigations and provide evidence within the timeframe requested by MyDeal.
If a claim is attributable to Seller, MyDeal may issue a refund, require return, approve no-return refund, apply payout deduction, hold funds, reverse payout, charge claim costs, suspend category access, or take other action under C7 and C8.
29. Final Sale and Buyer Protection
Certain products or categories may be Final Sale, AS-IS / WHERE-IS, non-returnable, or subject to limited claims under C1–C7.
However, Final Sale does not eliminate Buyer Protection for valid claims involving fraud, counterfeit products, product not received, wrong product, material misdescription, prohibited product, unsafe product, or other protected claim recognized by MyDeal policies.
Seller may not use Final Sale language to avoid responsibility for fraud, counterfeit goods, prohibited products, materially inaccurate listings, non-delivery, or other valid claims.
30. Chargebacks and Payment Disputes
Seller must cooperate with MyDeal in responding to chargebacks, payment disputes, bank disputes, processor inquiries, or fraud reviews.
Seller may be required to provide:
Proof of shipment.
Tracking.
Delivery confirmation.
Product photos.
Packing photos.
Listing evidence.
Buyer communications.
Proof of authenticity.
Internal Sorting Tags.
Hub records.
Any other evidence reasonably required.
If a chargeback, dispute, or processor loss is attributable to Seller, MyDeal may deduct the disputed amount, chargeback fees, shipping costs, return costs, investigation costs, authentication costs, or other related costs from Seller payouts under C8.
31. Payouts
Seller payouts are governed by C8.
Checkout confirms the sale; checkout does not automatically release payout.
MyDeal releases payout when the order satisfies applicable conditions.
Stripe Connect or another applicable payout provider processes the bank deposit after MyDeal releases or initiates payout.
Payouts may be delayed, held, adjusted, deducted, reversed, or denied if there is:
Claim.
Chargeback.
Shipping issue.
Product restriction.
Verification issue.
Missing tax information.
Processor hold.
Compliance hold.
Fraud review.
Sanctions review.
AML review.
Negative balance.
Failed payout.
Category risk.
Buyer Protection issue.
Other risk factor.
Seller agrees that MyDeal may apply the payout rules, reserves, deductions, holds, negative balance recovery, and payment adjustments described in C8.
In case of conflict regarding payout mechanics, reserves, deductions, chargebacks, payout timing, negative balances, failed payouts, or related payment rules, C8 controls.
32. Express Payout
Express Payout is a discretionary benefit for selected Sellers and is not automatic.
Seller must remain in Good Standing under C9 and satisfy the eligibility requirements of C8 to qualify for Express Payout.
MyDeal may approve, deny, reduce, suspend, or remove Express Payout eligibility at any time based on:
Verification status.
Payout setup.
Tax information.
Shipping performance.
Claim rate.
Chargeback rate.
Category risk.
Open exposure.
Negative balance.
Fraud risk.
Compliance risk.
Processor limitations.
Business needs.
Pallets, bulk lots, luxury/designer, high-value items, products with claims, chargebacks, authenticity review, restricted products, or high-risk categories are not eligible for Express Payout by default.
33. Fees, Commissions and Deductions
Seller agrees to pay or allow MyDeal to deduct applicable:
MyDeal commissions.
Refunds.
Chargebacks.
Shipping adjustments.
Large Item shipping overages.
Return shipping costs.
Hub handling costs attributable to Seller.
Freight-related costs attributable to Seller.
Authentication or inspection costs attributable to Seller.
Processor fees or optional payout fees when applicable.
Failed payout fees when applicable.
Negative balances.
Other fees or deductions disclosed in the dashboard, fee schedule, policies, or applicable agreement.
Unless otherwise disclosed, MyDeal Commission is calculated under C8.
Shipping fees, sales tax, duties, customs charges, freight, storage fees, hub handling fees, and logistics-related charges are not Seller income unless MyDeal expressly states otherwise.
34. Fee Schedules and Fee Changes
MyDeal may update commissions, fee schedules, shipping-related fees, category fees, payout fees, service fees, logistics fees, freight-related fees, hub fees, or other commercial charges prospectively by notice, dashboard update, agreement, fee schedule, or policy update.
Fee changes may apply to future transactions, future orders, future payouts, future services, future categories, or future use of Platform tools, unless otherwise required by Applicable Law or a separate written agreement.
Seller’s continued use of the Platform after a fee update may constitute acceptance of the updated fee structure to the extent permitted by Applicable Law.
35. Right of Setoff, Collection and Recovery
Seller authorizes MyDeal to offset, deduct, withhold, recover, or apply any amounts owed by Seller against any amounts payable to Seller, including current payouts, future payouts, reserves, pending balances, credits, reimbursements, or other amounts payable under the Platform.
Amounts owed by Seller may include refunds, chargebacks, claims, shipping adjustments, Large Item overages, freight costs, hub costs, return costs, authentication or inspection costs, failed payout fees, negative balances, processor fees, indemnity amounts, and any other amounts owed under these Seller Terms or incorporated policies.
If amounts owed exceed available payouts or reserves, MyDeal may request direct payment from Seller, issue an invoice, suspend payouts, restrict the Seller Account, refer the balance for collection, or pursue any remedy available under these Seller Terms, incorporated policies, or Applicable Law.
Any direct debit, bank account charge, or charge to a payment method will be made only where authorized by Seller, processor terms, applicable payment authorization, or Applicable Law.
36. Taxes
Seller is responsible for its own tax obligations, including income taxes, business taxes, franchise taxes, tax reporting, bookkeeping, and any tax obligations arising from Seller’s business activities, sales, payouts, and operations.
MyDeal, Stripe, or applicable providers may request tax information, issue tax forms, including Form 1099-K when required, withhold payments when required, or report information to tax authorities.
Sales tax collected from Buyers, when applicable, is not Seller income and is not part of Seller payout.
MyDeal or its providers may calculate, collect, report, and remit sales tax under marketplace facilitator laws or applicable tax rules when required.
Nothing in these Seller Terms constitutes legal, tax, financial, customs, accounting, regulatory, sanctions, AML, import/export, or professional advice.
Seller is responsible for consulting its own advisors.
37. Sanctions, AML and Prohibited Jurisdictions
Seller must comply with all sanctions, restricted party, AML, embargo, prohibited jurisdiction, fraud prevention, and related legal requirements.
Seller may not use the Platform if Seller, its owners, beneficial owners, representatives, employees, suppliers, products, payments, buyers, transactions, shipping destinations, or business activities are subject to sanctions, restricted party lists, embargoes, prohibited jurisdictions, or similar legal restrictions.
MyDeal may screen Sellers, transactions, products, payments, shipping destinations, and related activity.
MyDeal may refuse onboarding, pause listings, cancel orders, hold payouts, suspend accounts, terminate accounts, report activity, or cooperate with processors, banks, law enforcement, regulators, carriers, right holders, customs authorities, or other authorities when required or reasonably necessary.
38. Anti-Circumvention
Seller may operate its own online store or external sales channels outside MyDeal.
However, Seller may not use MyDeal leads, Buyer data, Live Store traffic, orders, messages, tools, or platform relationship to move MyDeal-initiated transactions off-platform or avoid:
MyDeal commissions.
Buyer Protection.
Payout rules.
Shipping controls.
Taxes.
Claims.
Platform policies.
Payment processing.
Seller must not ask Buyers to pay outside MyDeal for MyDeal-initiated transactions, cancel MyDeal orders to pay directly, send external invoices for the same transaction, or use unauthorized shipping to bypass MyDeal requirements.
Anti-circumvention may result in suspension, termination, payout hold, deductions, or legal action.
39. Buyer Data and Privacy
Seller must comply with MyDeal’s Privacy Policy and all applicable privacy and data protection rules.
Seller may only use Buyer data for authorized order fulfillment, customer support, claim handling, and Platform-related purposes.
Seller must not:
Sell Buyer data.
Share Buyer data without authorization.
Contact Buyers to evade MyDeal.
Use Buyer data for unauthorized marketing.
Use Buyer data for off-platform sales.
Expose Buyer personal information in lives or social media.
Store Buyer data longer than necessary.
Seller is responsible for protecting Buyer personal information.
40. Confidentiality
Seller may receive or access Confidential Information through the Platform, dashboard, Seller communications, fee schedules, shipping tools, logistics workflows, reports, support communications, or MyDeal operations.
Seller must not disclose, publish, copy, reverse engineer, misuse, sell, transfer, or use Confidential Information for any purpose other than authorized Seller activity on MyDeal.
Confidential Information may include:
Non-public dashboard information.
Buyer data.
Seller tools.
Shipping rates or tabulators.
Logistics workflows.
Hub information.
Fee schedules.
Payout rules.
Internal business rules.
Software, systems, or technical processes.
Reports, data, metrics, or analytics.
Partner, supplier, carrier, or logistics information.
Operational processes.
Business strategies.
Non-public communications from MyDeal.
Seller must protect Confidential Information using reasonable care and must notify MyDeal promptly if Seller becomes aware of unauthorized access, disclosure, or misuse.
This confidentiality obligation survives suspension, termination, account closure, category removal, or loss of Seller privileges.
41. Seller Content and License
Seller grants MyDeal a non-exclusive, worldwide, royalty-free license to use Seller’s name, store name, logo, public image, product images, listings, live clips, videos, photos, reviews, metrics, promotional content, and related materials as reasonably necessary to operate, promote, market, display, audit, enforce, improve, and protect the Platform, Seller’s Live Store, transactions, Buyer Protection, compliance, and MyDeal services.
MyDeal may continue to use archived Seller Content as reasonably necessary for records, claims, disputes, legal compliance, fraud prevention, Buyer Protection, historical transaction evidence, and enforcement after termination or suspension.
Seller represents that Seller has sufficient rights to upload, publish, transmit, or provide such content and that such content does not infringe third-party rights.
42. Intellectual Property and Counterfeit Goods
Seller must not infringe intellectual property rights, trademarks, copyrights, brand rights, publicity rights, or other third-party rights.
Seller must not sell counterfeit, fake, replica, stolen, infringing, unauthorized, or misleading branded products.
If MyDeal receives a report or detects risk involving counterfeit goods, trademark infringement, copyright infringement, or misuse of intellectual property, MyDeal may remove listings, request evidence, hold payouts, suspend categories, suspend the account, cancel orders, refund Buyers, or cooperate with right holders or authorities.
43. No Guarantee of Sales, Visibility or Revenue
MyDeal does not guarantee:
Sales.
Orders.
Traffic.
Visibility.
Ranking.
Placement.
Followers.
Live audience.
Category placement.
International availability.
Payout acceleration.
Express Payout eligibility.
Revenue.
Profitability.
Continued access to any feature.
MyDeal may modify visibility, category access, tools, seller privileges, product availability, or operational features based on compliance, risk, platform needs, product eligibility, category rules, or performance.
44. Platform Changes and Feature Availability
MyDeal may modify, suspend, replace, limit, discontinue, test, or add any Platform feature, tool, service, category, shipping option, payout option, dashboard function, Live Store feature, checkout feature, reporting tool, notification system, integration, operational workflow, or support process at any time, subject to Applicable Law and existing obligations.
MyDeal does not guarantee that any feature, tool, category, shipping method, payout option, route, hub, carrier, integration, dashboard function, or workflow will remain available permanently.
Feature availability may vary by Seller, category, risk profile, verification status, country, route, platform needs, business needs, technical limitations, processor requirements, carrier restrictions, or MyDeal operational decisions.
45. Pilot Programs and Beta Features
MyDeal may offer pilot programs, beta features, limited features, early access, special payout options, promotional programs, category tests, shipping workflows, operational experiments, or other temporary programs to selected Sellers.
Participation in a pilot or beta program is discretionary, temporary, revocable, and subject to additional requirements, limits, conditions, risk controls, and MyDeal approval.
Pilot or beta participation does not create:
A permanent right to continue using the feature.
A right for other Sellers to receive the same feature.
A guarantee of future availability.
A guarantee of equal treatment across Sellers.
A guarantee of payout acceleration.
A guarantee of sales or visibility.
A guarantee that the feature will become generally available.
MyDeal may modify, suspend, terminate, expand, reduce, or discontinue any pilot or beta program at any time, subject to Applicable Law and any specific written terms that MyDeal has accepted.
Seller may be required to accept additional terms before participating in a pilot or beta program.
46. Monitoring, Audits and Investigations
MyDeal may monitor, review, audit, or investigate Seller activity, including:
Listings.
Sales volume.
Claims.
Chargebacks.
Refunds.
Shipping performance.
Category compliance.
Product authenticity.
Buyer complaints.
Live content.
Payment activity.
Payout risk.
Fraud indicators.
Sanctions/AML indicators.
Processor alerts.
Carrier or hub issues.
Tax or verification status.
Good Standing.
Seller must cooperate with MyDeal and provide requested information within the timeframe specified by MyDeal.
If no timeframe is specified, Seller should respond within three (3) Business Days, unless a shorter timeframe is required due to chargebacks, safety issues, fraud reviews, processor deadlines, legal requests, Buyer Protection, sanctions, AML, or operational urgency.
47. Compliance Holds and Account Limitations
MyDeal may apply holds or limitations to Seller Account, listings, orders, categories, shipping labels, payouts, Express Payout, or other features if MyDeal determines that a risk, missing information, verification issue, compliance issue, Buyer Protection issue, processor issue, carrier issue, legal issue, sanctions/AML issue, fraud concern, or policy violation exists.
Holds may remain in place until MyDeal determines that the risk has been resolved or sufficiently reduced.
48. Suspension
MyDeal may suspend Seller Account or Seller privileges for:
Incomplete verification.
Missing tax forms.
Payout provider restriction.
Claims.
Chargebacks.
Prohibited products.
Counterfeit products.
False information.
Shipping violations.
Anti-circumvention.
Fraud review.
Sanctions review.
AML review.
Product safety issue.
Buyer complaints.
Legal request.
Processor or carrier requirement.
Risk to MyDeal, Buyers, or platform integrity.
During suspension, MyDeal may remove listings, pause sales, block new orders, hold payouts, cancel orders, request evidence, restrict access to features, limit categories, or remove Express Payout eligibility.
49. Termination
MyDeal may terminate Seller Account when serious breach or unacceptable risk exists, including:
Fraud.
Sale of counterfeit goods.
Sale of stolen goods.
Sale of prohibited products.
Anti-circumvention.
Repeated claims.
Excessive chargebacks.
Forged documents.
False information.
Failure to cooperate.
Threats, harassment, or abusive conduct.
Misuse of Buyer data.
Misuse of Confidential Information.
Violation of law.
Material violation of Seller Terms.
Sanctions issue.
AML or suspicious activity issue.
Legal, financial, reputational, or operational risk.
Termination does not eliminate pending obligations, claims, refunds, chargebacks, negative balances, returns, investigations, indemnity obligations, payment obligations, confidentiality obligations, or responsibilities under these Seller Terms, C8, C9, C10, or Applicable Law.
50. Review Requests and Reinstatement
Seller may submit a review request if Seller believes a compliance hold, category removal, account limitation, suspension, termination, or other enforcement action was applied in error.
MyDeal may require supporting evidence and may maintain the action while legal, processor, Buyer Protection, fraud, product safety, shipping, tax, sanctions, AML, or compliance concerns remain unresolved.
MyDeal will review requests in good faith but is not obligated to reverse, modify, remove, or reinstate any enforcement action if MyDeal determines that the risk remains unresolved or unacceptable.
Reinstatement may be subject to additional verification, reserves, payout holds, category limitations, training, probation period, manual review, lower limits, no Express Payout, or Good Standing review.
51. Notices and Electronic Communications
MyDeal may provide notices, requests, compliance communications, policy updates, INFORM-related notices, suspension notices, review request communications, reinstatement communications, enforcement communications, payout-related notices, shipping-related notices, or other account communications through email, Seller dashboard notifications, account messages, platform alerts, SMS when permitted, or any other reasonable electronic method.
Seller is responsible for monitoring its registered email, Seller dashboard, account messages, and Platform communications.
Failure to review or respond to MyDeal communications does not excuse non-compliance, missed deadlines, unresolved verification requests, payout holds, suspension, category limitation, or other enforcement actions.
Notices sent to Seller’s registered email address, dashboard, or account communication channel may be deemed received when sent, to the extent permitted by Applicable Law.
52. Indemnification
Seller agrees to defend, indemnify, and hold harmless MyDeal, MyDealShopper LLC, its affiliates, officers, managers, members, employees, contractors, agents, service providers, payment processors, logistics partners, and authorized representatives from and against any claims, losses, damages, liabilities, penalties, fines, costs, expenses, legal fees, settlements, chargebacks, refunds, investigations, or demands arising out of or related to:
Seller products.
Seller listings.
Seller content.
Seller’s live selling statements.
Seller’s advertising or claims.
Seller’s breach of these Seller Terms.
Seller’s breach of incorporated policies.
Seller’s violation of Applicable Law.
Seller’s tax obligations.
Seller’s product safety issues.
Seller’s counterfeit, infringing, stolen, prohibited, or restricted products.
Seller’s shipping or fulfillment failures.
Seller’s misuse of Buyer data.
Seller’s misuse of Confidential Information.
Seller’s fraud, negligence, willful misconduct, or misrepresentation.
Seller’s employees, contractors, agents, or authorized users.
Claims by Buyers, brands, right holders, carriers, processors, regulators, tax authorities, customs authorities, or other third parties caused by or related to Seller activity.
This indemnity survives suspension, termination, account closure, and loss of Seller privileges.
53. Limitation of Liability
To the maximum extent permitted by Applicable Law, MyDeal will not be liable to Seller for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including loss of revenue, loss of business, loss of goodwill, loss of data, lost opportunity, lost inventory value, or business interruption, even if MyDeal has been advised of the possibility of such damages.
To the maximum extent permitted by Applicable Law, MyDeal’s total liability to Seller for claims arising out of or related to Seller’s use of the Platform will not exceed the amount of MyDeal commissions actually collected by MyDeal from Seller’s sales during the three (3) months preceding the event giving rise to the claim, excluding shipping, taxes, duties, freight, refunds, chargebacks, Buyer-paid amounts not retained by MyDeal, and amounts paid to third parties.
This limitation does not limit MyDeal’s right to collect amounts owed by Seller, including refunds, chargebacks, shipping adjustments, negative balances, indemnity amounts, or other obligations.
54. Disclaimer of Warranties
The Platform, services, tools, dashboard, Live Store, shipping tools, payout tools, and related services are provided on an “as is” and “as available” basis.
MyDeal does not guarantee that:
The Platform will be uninterrupted or error-free.
Seller will receive sales.
Seller will receive traffic or visibility.
Buyers will purchase Seller products.
Products will be eligible for all destinations.
Carriers will accept all shipments.
Processors will approve all transactions.
Payout providers will process payouts without delay.
Categories will remain available.
Shipping rates will remain unchanged.
International routes will remain available.
Any Seller will qualify for Express Payout.
55. Force Majeure
MyDeal will not be liable for delay, failure, loss, interruption, or inability to perform caused by events beyond MyDeal’s reasonable control, including:
Natural disasters.
Acts of God.
War.
Terrorism.
Civil unrest.
Labor disputes.
Carrier disruption.
Customs disruption.
Government action.
Changes in law.
Payment processor outage.
Banking disruption.
Cyberattack.
Platform outage.
Internet failure.
Supply chain disruption.
Warehouse disruption.
Pandemic or public health emergency.
Any other event beyond MyDeal’s reasonable control.
56. Dispute Resolution
Any dispute, claim, complaint, or controversy between Seller and MyDeal arising out of or relating to these Seller Terms, the Platform, Seller activity, orders, payouts, claims, shipping, account status, enforcement actions, or incorporated policies must first be addressed through MyDeal’s internal review process.
Seller must contact MyDeal through the channel designated by MyDeal and provide relevant evidence, order numbers, payout records, listing records, claim information, communication records, or other supporting documentation.
MyDeal may require Seller to complete applicable review request, claim, payout dispute, compliance review, or internal escalation procedures before pursuing any external dispute.
Seller must bring any claim or dispute against MyDeal within one (1) year after the event giving rise to the claim occurred, unless Applicable Law requires a longer period. Any claim not brought within that period is permanently barred to the maximum extent permitted by Applicable Law.
If the dispute is not resolved through internal review, the dispute shall be brought exclusively in the state or federal courts located in the State of Wyoming, unless Applicable Law requires a different forum.
Seller and MyDeal agree to bring claims only on an individual basis and not as a plaintiff, claimant, class member, or representative in any class, collective, consolidated, private attorney general, or representative action, to the maximum extent permitted by Applicable Law.
Seller and MyDeal waive any right to a jury trial to the maximum extent permitted by Applicable Law.
Nothing in this Section prevents MyDeal from seeking injunctive relief, emergency relief, collection of amounts owed, protection of Confidential Information, enforcement of intellectual property rights, fraud prevention, sanctions/AML compliance, or other equitable relief in any court of competent jurisdiction when reasonably necessary.
57. Governing Law and Venue
These Seller Terms and any dispute arising out of or relating to these Seller Terms, the Platform, Seller activity, orders, payouts, claims, shipping, account status, enforcement actions, or incorporated policies shall be governed by the laws of the State of Wyoming, without regard to conflict of law principles.
Seller agrees that the state and federal courts located in the State of Wyoming shall have exclusive jurisdiction and venue over any dispute arising out of or relating to these Seller Terms, unless Applicable Law requires a different forum.
Seller consents to personal jurisdiction in such courts and waives any objection based on inconvenient forum or lack of personal jurisdiction, to the maximum extent permitted by Applicable Law.
Nothing in this Section limits MyDeal’s right to take enforcement actions permitted under these Seller Terms or incorporated policies, including payout holds, deductions, account limitations, suspension, termination, fraud review, sanctions/AML review, Buyer Protection actions, or collection of amounts owed.
58. Changes to These Seller Terms
MyDeal may modify these Seller Terms or incorporated policies to reflect:
Legal changes.
Tax changes.
Processor changes.
Carrier changes.
Shipping changes.
Category changes.
Compliance changes.
Buyer Protection changes.
Fraud risks.
Sanctions/AML requirements.
Operational changes.
Platform changes.
Business model changes.
Material changes will be communicated as required by Applicable Law or MyDeal policy, except where immediate application is necessary due to fraud, safety, legality, compliance, processor requirements, carrier requirements, sanctions, AML, Buyer Protection, or urgent operational needs.
Continued use of the Platform after updated terms become effective may constitute acceptance of the updated terms, to the extent permitted by Applicable Law.
59. Survival
Any obligations that by their nature should survive suspension, termination, account closure, category removal, or loss of Seller privileges shall survive, including obligations related to:
Claims.
Refunds.
Returns.
Chargebacks.
Negative balances.
Payout holds.
Reserves.
Taxes.
Recordkeeping.
Cooperation with investigations.
Misuse of Buyer data.
Misuse of Confidential Information.
Seller Content license for archival, enforcement, compliance, and Buyer Protection purposes.
Fraud prevention.
Legal compliance.
Processor requests.
Carrier claims.
Customs matters.
Sanctions reviews.
AML reviews.
Payment obligations.
Indemnification.
Limitation of liability.
Dispute resolution.
Any other obligation that by its nature should survive.
60. Language Priority
If these Seller Terms are provided in more than one language, the English version shall control in case of conflict, unless otherwise required by Applicable Law.
61. No Waiver
MyDeal’s failure or delay in enforcing any provision of these Seller Terms or incorporated policies does not waive MyDeal’s right to enforce that provision or any other provision later.
Any waiver must be in writing and signed or expressly accepted by MyDeal to be effective.
62. No Third-Party Beneficiaries
These Seller Terms are intended solely for the benefit of MyDeal and Seller. Except as expressly stated, no Buyer, affiliate, employee, contractor, carrier, processor, logistics provider, supplier, brand, right holder, or other third party has rights to enforce these Seller Terms.
63. Entire Agreement
These Seller Terms, together with all policies incorporated by reference, any applicable fee schedule, category terms, dashboard terms, MyDeal Xpress terms, Stripe Connect or payout provider terms, and any written agreement accepted by MyDeal and Seller, constitute the agreement between Seller and MyDeal regarding Seller’s use of the Platform.
If any provision is found unenforceable, the remaining provisions remain in effect to the maximum extent permitted by Applicable Law.
64. Contact and Support
Seller may contact MyDeal through the support channels, dashboard tools, email addresses, or communication methods designated by MyDeal.
MyDeal may require Seller to submit certain requests through specific workflows, including claims, payout disputes, category approvals, verification, shipping issues, review requests, or compliance responses.
Any support, guidance, dashboard explanation, Help Center content, shipping estimate, tariff table, category note, operational recommendation, or customer service response provided by MyDeal is for operational convenience only and does not constitute legal, tax, customs, financial, regulatory, import/export, sanctions, AML, accounting, or professional advice.
Seller remains responsible for consulting its own advisors and determining its obligations under Applicable Law.
65. Electronic Acceptance
By clicking “I agree,” checking a box, creating a Seller Account, submitting onboarding information, publishing products, receiving orders, using MyDeal tools, using shipping labels, receiving payouts, or continuing to sell after these Seller Terms become effective, Seller acknowledges and agrees that Seller has read, understood, and accepted these Seller Terms and all incorporated policies.
Annex A — Incorporated Seller Policies
| Policy | Subject |
|---|---|
| C1 | Product Condition and Listing Accuracy |
| C2 | Prohibited and Restricted Products |
| C3 | Fragrance and Beauty Products |
| C4 | Luxury / Designer Authenticity |
| C5 | Pallet / Bulk Lot |
| C6 | Seller Shipping Eligibility and Fulfillment |
| C7 | Seller Returns, Refunds and Claims |
| C8 | Seller Payouts, Reserves and Chargebacks |
| C9 | Seller Verification, Compliance and Eligibility |
| C10 | Seller Terms and Conditions |
Annex B — Key Seller Acknowledgments
Seller acknowledges that:
Registration does not guarantee activation.
Activation does not guarantee sales.
Category approval does not guarantee all products may be sold or shipped to all destinations.
Checkout confirms a sale but does not automatically release payout.
Payouts are governed by C8.
Verification and Good Standing are governed by C9.
Shipping and fulfillment are governed by C6 and MyDeal Xpress policies when applicable.
Returns, refunds, claims, and Buyer Protection are governed by C7.
Product accuracy is governed by C1.
Prohibited products are governed by C2.
Fragrance, beauty, luxury, pallets, bulk lots, and Large Items have special rules.
Seller is responsible for its products, statements, taxes, records, fulfillment, authorized users, and compliance.
MyDeal may hold payouts, suspend features, limit categories, cancel orders, or terminate access when risk or non-compliance exists.
Seller must not move MyDeal-initiated transactions off-platform.
Seller must protect Buyer data.
Seller must protect MyDeal Confidential Information.
Seller must cooperate with claims, chargebacks, investigations, compliance reviews, sanctions reviews, AML reviews, and verification requests.
MyDeal may offer pilot or beta programs to selected Sellers without creating permanent rights or equal treatment obligations.
Seller must not promise international shipping eligibility, customs clearance, duty-free treatment, or specific delivery timing unless authorized by MyDeal.
MyDeal support, Help Center materials, shipping estimates, tariff tables, or operational guidance do not constitute legal, tax, customs, financial, regulatory, import/export, sanctions, AML, accounting, or professional advice.
Términos y Condiciones del Seller
Los Términos y Condiciones generales que rigen la venta en MyDealShopper.
Importante: El documento completo que aparece más abajo rige el uso de nuestros servicios. Los títulos de sección son solo para navegación.
Índice de Contenido
1. Introducción
Estos Términos y Condiciones para Sellers regulan el registro, activación, venta de productos, uso de la Plataforma, fulfillment de órdenes, uso de shipping tools, acceso a servicios de MyDeal, participación en canales de venta de MyDeal, manejo de claims y recepción de payouts por Sellers que venden su propia mercancía mediante MyDealShopper.
Estos Seller Terms forman un acuerdo vinculante entre MyDealShopper LLC, sus affiliates, plataformas, servicios, herramientas, marcas, operaciones, agentes, proveedores y service partners autorizados, referidos como MyDeal, MyDealShopper, nosotros o nuestro; y el individuo, negocio, boutique, tienda, reseller, liquidator o entidad que se registra, aplica, vende, publica productos, acepta órdenes, usa herramientas MyDeal o recibe payouts como Seller.
Al registrarse como Seller, aceptar estos Seller Terms, publicar productos, usar la Plataforma, recibir órdenes, usar shipping tools, acceder a servicios MyDeal o recibir payouts, el Seller acepta quedar obligado por estos Seller Terms y todas las políticas incorporadas por referencia.
2. Alcance de estos Seller Terms
Estos Seller Terms aplican a Sellers que venden su propia mercancía dentro de MyDealShopper, incluyendo Individual Sellers, Business Sellers, boutiques, tiendas físicas, tiendas online, resellers, liquidators, Sellers de productos permitidos y Sellers que usan Live Store, catalog, product codes, checkout, shipping labels, MyDeal hubs, MyDeal Xpress, Stripe Connect u otras herramientas autorizadas.
Estos Seller Terms aplican a onboarding, activation, product listings, category eligibility, prohibited/restricted products, fragrance, beauty, luxury, Pallets and Bulk Lots, Large Items, domestic and international fulfillment, shipping labels, hubs, Internal Sorting Tags, returns, refunds, claims, chargebacks, Buyer Protection, payouts, reserves, deductions, negative balances, verification, compliance, INFORM, sanctions, AML, suspension, termination, review requests, enforcement, data use, IP, content, anti-circumvention, confidentiality, account security y responsabilidades del Seller.
Estos Seller Terms no autorizan automáticamente al Seller a operar como Personal Shopper, Creator, Affiliate, Supplier, logistics partner, warehouse operator, freight provider u otro rol, salvo aprobación separada por MyDeal bajo términos y onboarding aplicables.
3. Relación con Políticas Incorporadas
Se incorporan por referencia C1, C2, C3, C4, C5, C6, C7, C8, C9, MyDeal Privacy Policy, Buyer Terms cuando correspondan, MyDeal Xpress Logistics Terms cuando el Seller use o interactúe con logística MyDeal, Stripe Connect o processor terms, y carrier, customs, tax, sanctions, AML, product safety y compliance requirements.
En caso de conflicto, la política más específica controla el tema que regula, salvo que estos Seller Terms, law, processor rules, carrier rules o compliance requirements de MyDeal impongan obligaciones más estrictas.
C1 regula product condition and listing accuracy. C2 regula prohibited/restricted products. C3 regula fragrance and beauty. C4 regula luxury/designer authenticity. C5 regula Pallets and Bulk Lots. C6 regula shipping eligibility, fulfillment mechanics, labels, hub routing e Internal Sorting Tags. C7 regula returns, refunds, claims y Buyer Protection. C8 regula payouts, reserves, deductions, chargebacks, failed payouts, negative balances y payout timing. C9 regula verification, compliance, eligibility, Good Standing, INFORM, sanctions/AML, compliance holds y account eligibility. C10 es el contrato general.
C10 no crea derechos logísticos independientes. Shipping, hub processing, consolidation, storage, freight, international routing y MyDeal Xpress se rigen por C6 y MyDeal Xpress terms.
4. Definiciones
Platform: Sitio web MyDealShopper, dashboard, Live Store, checkout, product tools, shipping tools, order tools, servicios, integraciones y sistemas relacionados operados o autorizados por MyDeal.
Seller: Persona, negocio, boutique, tienda, reseller, liquidator o entidad aprobada o en proceso de aprobación para vender mercancía propia mediante la Plataforma.
Buyer: Persona o negocio que compra o intenta comprar productos mediante la Plataforma.
Seller Account: Cuenta del Seller para acceder al dashboard, publicar productos, recibir órdenes, administrar fulfillment y recibir payouts.
Live Store: Storefront, product display, live selling support page, catalog o sales interface del Seller proporcionado por MyDeal.
Product: Cualquier item, lote, Pallet, Bulk Lot, Large Item, fragrance, beauty item, luxury item u otra mercancía listada, ofrecida, vendida, enviada o fulfilled mediante la Plataforma.
Order: Transacción de compra completada por un Buyer mediante checkout de MyDeal.
Payout: Pago liberado o facilitado al Seller por Net Seller Proceeds elegibles, sujeto a C8.
MyDeal Commission: Comisión, fee o cargo comercial aplicado por MyDeal a ventas del Seller según dashboard, agreement, fee schedule o policy.
Good Standing: Estado descrito en C9 para Sellers con verification completa, payout setup activo, tax information válida, compliance, desempeño aceptable, sin holds críticos no resueltos, sin negative balance material y sin riesgos legales, operativos, processor, sanctions, AML o compliance no resueltos.
Business Day: Lunes a viernes, excluyendo feriados federales en Estados Unidos y días en que banks, Stripe, processors, carriers u operaciones de MyDeal no operen normalmente.
MyDeal Hub: Warehouse, hub, consolidation point, receiving location, logistics partner o facility autorizada por MyDeal o MyDeal Xpress.
Internal Sorting Tag: Tag interno de MyDeal usado para separar productos por Buyer para hub processing. No es carrier shipping label.
Applicable Law: Leyes y reglas federales, estatales, locales, internacionales, tax, customs, import/export, sanctions, AML, consumer protection, product safety, privacy, marketplace y regulatorias aplicables.
Material Change: Cambio material en identidad, negocio, address, bank account, payout setup, tax information, ownership, representative authority, category, product type, volume, fulfillment, risk profile o compliance status del Seller.
Confidential Information: Información no pública de MyDeal, Platform, dashboards, business rules, fees, shipping rates, logistics processes, hubs, buyers, sellers, systems, software, partners, reports, pricing, strategy, policies, workflows u operations.
5. Elegibilidad y Activación del Seller
Registrarse no garantiza approval, activation, category access, sales, visibility, payout eligibility, shipping access o uso continuo de la Plataforma. El Seller debe cumplir onboarding, verification, tax, payout, business, category, compliance, training, shipping y policy requirements antes de operar plenamente.
MyDeal puede clasificar al Seller como Registered, Pending Verification, Approved Seller, Limited Seller, Suspended Seller o Terminated Seller. El Seller debe mantenerse en Good Standing bajo C9 para conservar acceso completo a privilegios de Seller.
El registro de una Seller Account no garantiza aprobación, activación, acceso a categorías, ventas, visibilidad, elegibilidad de payout, acceso a herramientas de shipping ni continuidad en la Plataforma. El Seller deberá completar los requisitos aplicables de onboarding, verificación, impuestos, payout, negocio, categoría, cumplimiento, capacitación y shipping antes de operar plenamente.
MyDeal podrá clasificar la cuenta como Registered, Pending Verification, Approved Seller, Limited Seller, Suspended Seller o Terminated Seller. El estatus podrá afectar listings, órdenes, labels, categorías, payouts, Pago Express y otras funciones. MyDeal podrá negar o limitar acceso cuando el Seller, sus productos, modelo, ubicación, volumen, patrón transaccional, perfil de riesgo o estado de cumplimiento no sean adecuados para la Plataforma.
6. Declaraciones del Seller
El Seller declara y garantiza que tiene derecho y autoridad legal para aceptar estos Seller Terms; que quien acepta tiene al menos 18 años y autoridad para obligar a la entidad si aplica; que opera como negocio independiente; que posee o tiene derecho a vender los productos; que sus productos cumplen law y policies; que proporcionará información exacta y verificable; que mantendrá licenses, permits, records, tax registrations y authorizations; que cumplirá políticas incorporadas; que cooperará con investigations, claims, chargebacks, compliance reviews y verification requests; que no usará la Plataforma para fraud, money laundering, sanctions evasion, illegal activity, counterfeit sales, stolen goods o policy evasion; que no misuse Buyer data ni moverá transacciones iniciadas en MyDeal off-platform; que no hará claims no autorizados sobre shipping eligibility, customs, international delivery, duties, taxes, delivery timing o import/export; y que no misuse Confidential Information.
El Seller declara y garantiza que tiene capacidad y autoridad para aceptar estos Seller Terms; que la persona que los acepta tiene al menos dieciocho (18) años y, si actúa por una entidad, cuenta con autoridad para obligarla; que opera como negocio independiente; y que posee o tiene derechos legales suficientes para vender todos los productos publicados.
El Seller deberá mantener información exacta, actual, completa y verificable; conservar licencias, permisos, registros fiscales y autorizaciones requeridas; cumplir las políticas incorporadas; cooperar con investigaciones, claims, chargebacks y revisiones; y abstenerse de fraude, lavado de dinero, evasión de sanciones, venta de falsificaciones, bienes robados, uso indebido de datos del Buyer o desvío de transacciones fuera de MyDeal.
7. Relación de Negocio Independiente
El Seller opera como negocio independiente y es responsable de products, listings, product descriptions, live selling statements, advertising claims, taxes, licenses, permits, records, inventory, fulfillment, employees, contractors, authorized users, shipping preparation, compliance y obligaciones de su actividad. Nada crea employment, agency, partnership, franchise, joint venture, fiduciary, representative o exclusive relationship.
Nada en estos Seller Terms crea empleo, agencia, sociedad, joint venture, franquicia, fiduciary relationship o representación exclusiva. El Seller controla su negocio, inventario, personal, precios permitidos, obligaciones fiscales y cumplimiento, sujeto a las reglas de la Plataforma.
El Seller no puede representar que habla en nombre de MyDeal, celebrar contratos por MyDeal, asumir obligaciones por MyDeal ni hacer declaraciones no autorizadas sobre la Plataforma, shipping, customs, payouts o Buyer Protection.
8. No Exclusividad
Salvo acuerdo escrito, estos Seller Terms no crean exclusividad. El Seller puede vender por otros canales sujeto a no circumvention, no misuse Buyer data, no misuse tools y cumplimiento. MyDeal puede trabajar con otros Sellers, Personal Shoppers, Creators, Affiliates, Suppliers, logistics partners, service providers, competitors o negocios similares.
La relación es no exclusiva. MyDeal puede aceptar otros Sellers, competidores, categorías o modelos comerciales, y el Seller puede vender por otros canales, siempre que cumpla sus obligaciones de confidencialidad, datos, propiedad intelectual y anti-circumvention.
La aprobación, visibilidad, acceso a herramientas o participación en una campaña no crea territorio, categoría, audiencia, volumen, preferencia ni derecho permanente o exclusivo.
9. Seller Account Security and Authorized Users
El Seller es responsable de mantener acceso seguro, credenciales, contacto actualizado, monitoreo de cuenta y control de accesos de employees, contractors, assistants, agents, collaborators, warehouse staff, live hosts o authorized users. El Seller responde por todas las acciones tomadas desde su Seller Account, salvo reporte oportuno de acceso no autorizado.
El Seller es responsable de proteger credenciales, dispositivos, accesos, códigos, sesiones, información bancaria y usuarios autorizados. Toda actividad realizada mediante la cuenta se presume autorizada por el Seller, salvo evidencia aceptada por MyDeal.
El Seller deberá limitar accesos al personal necesario, retirar oportunamente a usuarios que ya no estén autorizados, notificar de inmediato accesos sospechosos y cooperar con medidas de seguridad. MyDeal podrá requerir cambios de contraseña, autenticación adicional, bloqueo temporal o verificación.
10. Assignment and Account Transfer
El Seller no puede asignar, transferir, delegar, vender, sublicenciar o transferir estos Seller Terms, Seller Account, category approvals, payout privileges, Pago Express eligibility, shipping access, Live Store access o Platform rights sin aprobación previa escrita de MyDeal. Cualquier intento sin aprobación es nulo y puede generar limitation, suspension, termination, payout hold o pérdida de privilegios.
MyDeal puede asignar, transferir o delegar estos Seller Terms o derechos/obligaciones a affiliate, successor, acquirer, service provider o business transferee en merger, acquisition, restructuring, sale of assets, financing, corporate reorganization o platform operation.
El Seller no podrá ceder, vender, transferir, sublicenciar, rentar ni permitir el uso de su cuenta, aprobación, historial, categorías o elegibilidad de payout sin consentimiento previo por escrito de MyDeal.
Cambios de propiedad, control, estructura legal, beneficiarios, banco, tax ID o responsables pueden requerir nueva revisión, documentación, suspensión temporal o reactivación bajo C9.
11. Seller Verification and Compliance
El Seller debe cumplir C9. MyDeal puede requerir identity, business, beneficial owner, tax, bank, Stripe Connect/payout setup, INFORM, category approval, origin/authenticity evidence, shipping/fulfillment info, compliance certifications, sanctions, AML, fraud, product safety o risk information. Si el Seller no completa o mantiene verification, MyDeal puede pause onboarding, restrict categories, hold payouts, suspend shipping access, cancel orders, request information, suspend o terminate Seller Account.
El Seller deberá cumplir C9 y proporcionar identidad, entidad, dirección, tax information, beneficial ownership, información bancaria, inventario, proveedores, facturas, licencias y demás evidencia solicitada. MyDeal podrá usar proveedores externos para identidad, sanciones, AML, fraude y verificación comercial.
La verificación inicial no impide revisiones posteriores. MyDeal podrá imponer compliance holds, limitar categorías, listings, shipping, payouts o acceso cuando la información sea insuficiente, contradictoria, vencida o genere riesgo.
12. Duty to Keep Information Updated
El Seller debe mantener información de account, business, tax, bank, payout, category, product, shipping, ownership, representatives y compliance actualizada. Debe notificar Material Change de inmediato y no después de cinco (5) Business Days, salvo plazo menor por law, processor rules, tax, safety, fraud, sanctions, AML, compliance u operational urgency.
El Seller deberá actualizar sin demora razonable cambios de nombre, dirección, entidad, ownership, tax information, banco, contactos, ubicación de inventario, categorías, licencias, permisos, autorizaciones y cualquier información relevante para elegibilidad o cumplimiento.
No actualizar información puede causar demoras, payouts fallidos, reservas, retenciones, limitaciones, cancelaciones, suspensión o terminación. El Seller es responsable de las consecuencias derivadas de información incorrecta o desactualizada.
13. Product Listings and Listing Accuracy
El Seller debe cumplir C1 y asegurar listings exactos, completos, veraces, no engañosos y consistentes con el producto. Debe revelar condition, product type, category, brand, size, color, style, model, quantity, defects, damage, missing parts, whether new/open box/used/clearance/liquidation/Pallet / Bulk Lot/Large Item/fragrance/beauty/luxury, shipping limitations, Final Sale, AS-IS / WHERE-IS, manifest, freight o special conditions. Debe usar fotos reales y exactas salvo autorización expresa.
Cada listing deberá describir con exactitud producto, marca, modelo, variante, talla, color, cantidad, condición, defectos, accesorios, empaque, autenticidad, disponibilidad, precio y restricciones. Fotos, videos, títulos y claims no deben ser engañosos, manipulados ni omitir hechos materiales.
El Seller deberá corregir o retirar listings incorrectos, mantener stock razonablemente actualizado y respetar C1. MyDeal podrá editar elementos no sustantivos, ocultar, limitar o retirar listings para claridad, seguridad, cumplimiento o Buyer Protection, sin asumir responsabilidad por el producto.
14. Product Condition
El Seller debe clasificar condition bajo C1. No puede listar como new productos used, open box, damaged, expired, altered, incomplete, refurbished, clearance, liquidation, returned, Pallet, Bulk Lot o AS-IS salvo que califiquen como new. Incumplimiento puede causar listing removal, claim approval, refund, payout hold, deduction, category limitation, suspension o termination.
El Seller deberá clasificar y revelar la condición real conforme a C1, incluyendo New, Open Box, Used, Refurbished, Damaged Packaging, Final Sale u otra condición habilitada. Defectos, desgaste, faltantes, sellos rotos, expiración, daños cosméticos o ausencia de accesorios deberán revelarse antes de la compra.
Una condición no divulgada o incorrecta puede dar lugar a cancelación, refund, return, claim, deducción, reserva, suspensión o retiro del listing.
15. Prohibited and Restricted Products
El Seller debe cumplir C2 y no listar, vender, enviar, promover o fulfill productos prohibidos o restricted sin autorización. MyDeal puede remove, block, cancel, hold, destroy, return, restrict o report productos que violen law, processor rules, carrier rules, customs, product safety, sanctions/AML o policies.
El Seller no podrá listar, vender, promover, enviar ni facilitar productos prohibidos o restringidos por C2, ley, processor, carrier, customs, sanciones, destino o política de MyDeal. La ausencia de bloqueo técnico no constituye autorización.
MyDeal podrá retirar productos, cancelar órdenes, retener payouts, reportar actividad o tomar otras medidas cuando exista riesgo legal, de seguridad, fraude, importación/exportación o cumplimiento.
16. Category Approval and Special Categories
El Seller no puede vender restricted/high-risk categories sin approval. Special categories incluyen Fragrance / Perfume, Beauty / Cosmetics, Luxury / Designer Items, Pallets, Bulk Lots, Large Items, electronics with batteries, high-value items, branded goods con counterfeit risk y productos sujetos a carrier, customs, destination, sanctions o processor restrictions. Approval no garantiza venta, shipping, export, import o delivery a todo destino.
Ciertas categorías requieren aprobación previa, documentación, límites, capacitación, shipping especial, seguros, autenticación o Good Standing. La aprobación puede ser específica por Seller, producto, marca, destino, carrier, volumen o programa.
MyDeal podrá modificar, condicionar, suspender o retirar la aprobación de categoría. Una aprobación previa no garantiza que todos los productos de esa categoría sean elegibles ni que puedan enviarse a todos los destinos.
17. Fragrance and Beauty Products
El Seller debe cumplir C3. Salvo aprobación expresa, fragrance/beauty debe ser new, authentic, sealed, unused, not expired, not repackaged, in original retail packaging when required y compliant. No puede vender counterfeit, altered, opened, refilled, used, expired, unsafe, recalled, prohibited o misleading products ni hacer claims médicos o de salud prohibidos.
Fragrance, cosmetics, skincare, beauty y productos similares se rigen por C3 y pueden requerir producto auténtico, nuevo, sin uso, sellado, dentro de fecha, correctamente almacenado y elegible para carrier y destino.
El Seller deberá revelar testers, open box, daños, ausencia de sellos, variaciones de empaque, batch codes y cualquier condición material. Restricciones de higiene, hazmat, alcohol content, temperatura, importación o return pueden limitar venta, shipping y remedios.
18. Luxury / Designer Items
El Seller debe cumplir C4. No puede listar o vender counterfeit, replicas, stolen goods, misleading dupes, unauthorized branded goods, productos con daños no revelados o sin derecho suficiente de venta. MyDeal puede solicitar proof of authenticity/origin, photos, purchase records, serial numbers o reports. Refunds, claims, payout holds, deductions o reversals se manejarán bajo C7 y C8.
Artículos luxury/designer se rigen por C4. El Seller deberá contar con derechos de venta, evidencia de procedencia y autenticidad, y proporcionar recibos, invoices, seriales, date codes, fotos, packaging u otra documentación solicitada.
MyDeal podrá requerir autenticación, limitar marcas, retener payouts o cancelar listings y órdenes. La aprobación de un listing no constituye garantía independiente de autenticidad por MyDeal ni elimina la responsabilidad del Seller.
19. Pallets and Bulk Lots
El Seller debe cumplir C5 para pallets, Bulk Lots, liquidation lots, overstock lots, return lots o inventario similar. Debe revelar lot type, condition, manifest status, photos, known defects, exclusions, freight requirements, pickup/shipping limitations, Final Sale, AS-IS / WHERE-IS y claim limitations. Pallets and Bulk Lots no son elegibles para Pago Express por default y pueden estar sujetos a holds, verification, freight review y claim rules.
Pallets, lotes, liquidaciones y ventas a granel se rigen por C5. El Seller deberá revelar manifest, cantidad estimada, condición, mezcla, origen, inspección disponible, faltantes conocidos, restricciones, dimensiones, peso y método de freight o pickup.
No se permiten descripciones engañosas de valor, calidad, porcentaje de producto nuevo, retail value o rentabilidad. Variaciones razonables solo serán válidas cuando hayan sido claramente divulgadas y aceptadas en checkout.
20. Large Items
El Seller debe cumplir C6 para Large Items y proporcionar accurate weight, dimensions, packaging information, product type, shipping information y otros detalles requeridos. Misclassification, inaccurate weight/dimensions, improper packaging o shipping overage pueden generar adjustments, deductions, holds u otros remedios bajo C6 y C8.
Large Items pueden requerir medidas, peso, freight, liftgate, appointment, acceso, entrega curbside, ensamblaje, restricciones de ubicación y costos adicionales. El Seller deberá proporcionar información exacta y cumplir el flujo habilitado.
MyDeal podrá rechazar, limitar o cancelar Large Items cuando no exista carrier, destino, empaque, documentación o manejo seguro disponible.
21. Advertising, Live Selling and Product Claims
El Seller debe asegurar que statements en lives, listings, chats, videos, social media o comunicaciones sean truthful, verifiable y not misleading. No debe hacer claims falsos sobre price, retail value, resale value, condition, authenticity, inventory, quantity, delivery, shipping cost, freight included, international eligibility, warranty, results, medical/therapeutic benefits o relationship with MyDeal/brand.
El Seller es responsable de todo contenido, live, promoción, comparación, descuento, disponibilidad, precio anterior, claim de autenticidad, desempeño, salud, seguridad, origen o garantía. Todo claim debe ser verdadero, comprobable y compatible con el listing y checkout.
Live Store puede ser utilizado por Sellers conforme al modelo acordado; su uso no modifica la clasificación de la operación como Seller Order cuando el Seller vende inventario propio. El Seller no podrá crear falsa urgencia, testimonios engañosos, descuentos ficticios ni declaraciones no autorizadas sobre MyDeal.
22. International Shipping, Customs and Destination Claims
El Seller no debe representar que un producto es elegible para international shipping, import, customs clearance, delivery, duty-free treatment, duty/tax treatment o international delivery timing específico salvo autorización de MyDeal. Support, Help Center para Sellers, shipping estimate, dashboard explanation, tariff table, freight estimate, category note u operational recommendation es solo conveniencia operativa y no asesoría legal, tax, customs, financial, regulatory, import/export, sanctions, AML o professional advice.
El Seller no podrá prometer elegibilidad internacional, customs clearance, ausencia de duties, entrega garantizada, tratamiento fiscal, importación permitida o tiempos específicos salvo que MyDeal lo autorice y el checkout lo confirme.
El Seller deberá proporcionar descripción, valor, origen, clasificación, composición, documentación y datos exactos. Información falsa o incompleta puede causar retención, devolución, decomiso, multas, costos, claims, deducciones o terminación, y seguirá siendo responsabilidad del Seller.
23. Product Safety, Recalls and Regulatory Issues
El Seller debe asegurar que products sean safe, compliant y no sujetos a recall, prohibition o legal restriction. Debe notificar inmediatamente recalls, safety alerts, regulatory actions, counterfeit reports, defects, hazards o restrictions. MyDeal puede remove listings, cancel orders, notify Buyers, hold payouts, suspend categories, require recall handling, return/disposal/destruction o cooperate with authorities.
El Seller deberá cumplir requisitos de seguridad, labeling, warnings, age restrictions, recalls, testing y regulación aplicables. Debe notificar inmediatamente a MyDeal sobre recall, riesgo, investigación, lesión, defecto peligroso o acción de autoridad relacionada con un producto.
MyDeal podrá retirar listings, detener órdenes, contactar Buyers, retener payouts y exigir cooperación, reembolso, recuperación o evidencia de cumplimiento.
24. Order Acceptance, Cancellation and Fulfillment
El Seller debe fulfill orders conforme a C6 e instrucciones MyDeal: review orders, prepare accurately, use authorized labels, ship timely, package safely, include Internal Sorting Tags, separate Buyer orders, follow hub instructions, no substitute products, no prohibited/undeclared products, no unauthorized routes/labels, no alter labels.
MyDeal puede cancel, pause, reject o hold orders por payment failure, processor issue, fraud, Buyer Protection concern, product restriction, prohibited product, shipping issue, Seller non-compliance, unavailability, incorrect listing/price, category/carrier/hub/customs/sanctions/AML/safety/legal/operational reasons o risk.
Una orden aceptada obliga al Seller a procesarla de forma oportuna, exacta y conforme al listing, checkout, C6 y las instrucciones de MyDeal. El Seller deberá mantener inventario, verificar la orden, usar packaging adecuado, incluir tags o documentos requeridos y completar handoff dentro del plazo aplicable.
El Seller no podrá cancelar por conveniencia después de aceptar, sustituir productos sin autorización, cobrar fuera de la Plataforma, cambiar condiciones, retener productos ni marcar como enviado sin handoff real. MyDeal podrá cancelar o ajustar órdenes por riesgo, error, fraude, disponibilidad, Buyer Protection, shipping o cumplimiento.
Fallas de fulfillment pueden resultar en refund, replacement, claim, chargeback, costos de shipping, deducción, reserva, limitación de categoría, suspensión o terminación.
25. Domestic U.S. Orders
Para domestic U.S. orders, Seller debe enviar directamente al Buyer usando MyDeal-authorized shipping tools, labels, carriers o instructions, salvo autorización distinta. No debe cobrar shipping adicional off-platform para una orden procesada por MyDeal salvo autorización expresa.
Las órdenes domésticas deben cumplir dirección, packaging, carrier, label, tracking, plazo y handoff aplicables. El Seller no debe alterar labels ni usar métodos no autorizados cuando MyDeal haya emitido instrucciones específicas.
La elegibilidad doméstica depende de producto, origen, destino, carrier, dimensiones, peso, restricciones y configuración vigente.
26. International Orders
Para international orders, Seller debe seguir hub routing, consolidation, sorting, packaging e Internal Sorting Tag requirements bajo C6 y MyDeal Xpress. Puede requerirse enviar a un MyDeal Hub autorizado para international processing, Mexico routing, consolidation, customs, freight o final export. MyDeal o MyDeal Xpress pueden inspect, sort, consolidate, hold, reject, return, dispose or otherwise process products conforme a policies, carrier rules, customs, product restrictions, Buyer Protection y law.
Las órdenes internacionales pueden requerir envío a hub, consolidación, documentación, customs data, carrier final y pagos adicionales. La aceptación de una orden no garantiza exportación, importación, clearance, tiempos ni ausencia de duties.
El Seller deberá cumplir C6 y MyDeal Xpress cuando aplique, entregar información exacta y cooperar con revisiones, devoluciones, confiscaciones o incidencias logísticas.
27. Shipping Labels and Carrier Compliance
Seller debe usar labels autorizadas cuando se requiera. No debe reuse, alter, use for different package, ship to different address, use unauthorized carriers, misstate weight/dimensions, ship restricted/prohibited products, fail to obtain acceptance scan cuando se requiera o use outside shipping when MyDeal requires labels. Carrier adjustments, surcharges, address correction, dimensional weight, additional handling, overages o costs causados por Seller pueden deducirse bajo C6/C8.
Labels proporcionadas o aprobadas por MyDeal solo podrán utilizarse para la orden correspondiente, con peso, dimensiones, origen, destino y contenido correctos. Está prohibido reutilizar, alterar, transferir o usar una label para mercancía distinta.
El Seller deberá conservar proof of handoff y cumplir packaging, hazmat, carrier y scan requirements. Ajustes, recargos, dimensional weight, correcciones de dirección, prohibited items o uso indebido podrán deducirse de payouts.
28. Returns, Refunds and Claims
El Seller debe cumplir C7, que regula returns, refunds, claims, Buyer Protection, no-return refunds, Final Sale exceptions y claim outcomes. MyDeal puede determinar claims de buena fe con base en listing, condition, statements, evidence, tracking, carrier data, hub records, category, policy, fraud risk y law. Si el claim es atribuible al Seller, MyDeal puede refund, require return, approve no-return refund, deduct/hold/reverse payout, charge costs, suspend category o tomar medidas bajo C7/C8.
El Seller deberá cumplir C7, responder dentro de los plazos, proporcionar evidencia, preservar registros y aceptar los resultados autorizados por MyDeal. No podrá prometer, negar ni resolver fuera de la Plataforma un refund, return, replacement o compensación relacionado con una Seller Order.
MyDeal podrá determinar refunds, partial refunds, returns, no-return refunds, replacements, credits, denials o ajustes según evidencia, Buyer Protection, processor, carrier y ley. Los costos atribuibles al Seller podrán ser deducidos o recuperados.
29. Final Sale and Buyer Protection
Final Sale, AS-IS / WHERE-IS, non-returnable o limited claims no eliminan Buyer Protection para fraud, counterfeit products, product not received, wrong product, material misdescription, prohibited product, unsafe product u otros claims protegidos. Seller no puede usar Final Sale para evitar responsabilidad por incumplimientos protegidos.
Final Sale solo limita returns por cambio de opinión cuando fue claramente divulgado y permitido; no elimina Buyer Protection por producto incorrecto, falso, dañado, no recibido, materialmente distinto, inseguro o ilegal.
MyDeal podrá aplicar excepciones obligatorias por ley, processor rules, C7 o circunstancias del claim.
30. Chargebacks and Payment Disputes
El Seller debe cooperar con chargebacks, payment disputes, bank disputes, processor inquiries o fraud reviews. Puede requerirse proof of shipment, tracking, delivery confirmation, photos, listing evidence, communications, authenticity proof, Internal Sorting Tags, hub records u otra evidencia. Si la pérdida es atribuible al Seller, MyDeal puede deducir disputed amount, fees, shipping, return costs, investigation, authentication o related costs bajo C8.
El Seller deberá cooperar con chargebacks, retrieval requests y processor disputes, y proporcionar recibos, tracking, proof of delivery, comunicaciones y demás evidencia dentro del plazo. La decisión del processor puede ser final para el flujo de pago.
MyDeal podrá retener, reservar, deducir o recuperar el monto disputado, fees, penalties y costos relacionados, incluso después del payout o cierre de cuenta, conforme a C8.
31. Payouts
Seller payouts se rigen por C8. Checkout confirma la venta, pero no libera payout automáticamente. MyDeal libera payout cuando la orden cumple condiciones aplicables. Stripe Connect u otro payout provider procesa el depósito bancario después de que MyDeal libera o inicia payout. Payouts pueden delayed, held, adjusted, deducted, reversed o denied por claim, chargeback, shipping issue, product restriction, verification issue, missing tax, processor hold, compliance hold, fraud, sanctions, AML, negative balance, failed payout, category risk, Buyer Protection u other risk. C8 controla en caso de conflicto sobre payout mechanics.
Los payouts se rigen por C8 y dependen de entrega, tracking, claim status, reserve, Good Standing, verification, processor settlement, negative balance y demás requisitos. Un checkout, order completion o tracking event no garantiza liberación inmediata.
MyDeal puede retrasar, dividir, revertir, retener o ajustar payouts por riesgo, claims, chargebacks, refunds, compliance, fraude, processor, carrier, tax, sanciones, error o investigación.
32. Pago Express
Pago Express es un beneficio discrecional para Sellers seleccionados y no automático. Requiere Good Standing bajo C9 y cumplimiento C8. MyDeal puede approve, deny, reduce, suspend o remove eligibility por verification, payout setup, tax info, shipping performance, claims, chargebacks, category risk, exposure, negative balance, fraud, compliance, processor limitations o business needs. Pallets, Bulk Lots, luxury/designer, high-value items, products with claims/chargebacks/authenticity review, restricted products o high-risk categories no son elegibles por default.
Pago Express es un beneficio condicionado, no un derecho adquirido. Puede requerir elegibilidad, historial, Good Standing, verification, delivery evidence, ausencia de claims y aceptación de fee o términos específicos.
MyDeal podrá aprobar, negar, limitar, pausar o retirar Pago Express por Seller, orden, categoría, región, riesgo o programa sin crear obligación de disponibilidad futura.
33. Fees, Commissions and Deductions
El Seller acepta pagar o permitir deducción de MyDeal commissions, refunds, chargebacks, shipping adjustments, Large Item overages, return shipping, hub handling, freight-related costs, authentication/inspection costs, processor fees, failed payout fees, negative balances y otros fees/deductions disclosed. Shipping fees, sales tax, duties, customs, freight, storage, hub handling y logistics charges no son ingreso del Seller salvo que MyDeal indique otra cosa.
El Seller autoriza a MyDeal y al processor a cobrar fees, commissions, shipping, label adjustments, reserves, refunds, chargebacks, penalties, taxes, recovery costs y otras cantidades aplicables mostradas en schedules, checkout, dashboard o políticas.
Las cantidades podrán deducirse de payouts presentes o futuros. El Seller deberá revisar sus estados y reportar discrepancias por el canal y plazo vigente.
34. Fee Schedules and Fee Changes
MyDeal puede actualizar commissions, fee schedules, shipping fees, category fees, payout fees, service fees, logistics fees, freight fees, hub fees u otros commercial charges prospectively by notice, dashboard update, agreement, fee schedule o policy update. Uso continuo puede constituir aceptación según law.
Los fees pueden variar por categoría, servicio, membresía, shipping, payout method, riesgo, campaña, región o programa. El schedule vigente mostrado por MyDeal forma parte de estos Seller Terms.
MyDeal podrá modificar fees con aviso cuando sea requerido, y podrá aplicar cambios inmediatos cuando sean necesarios por processor, carrier, impuestos, ley, fraude, seguridad o costos externos.
35. Right of Setoff, Collection and Recovery
El Seller autoriza a MyDeal a offset, deduct, withhold, recover o aplicar cantidades adeudadas por Seller contra montos pagaderos al Seller, incluyendo current/future payouts, reserves, pending balances, credits, reimbursements u otros montos. Amounts owed pueden incluir refunds, chargebacks, claims, shipping adjustments, Large Item overages, freight, hub costs, return costs, inspection costs, failed payout fees, negative balances, processor fees, indemnity amounts y otros. Si exceden payouts/reserves, MyDeal puede pedir pago directo, invoice, suspend payouts, restrict account, collections o remedies. Direct debit o charge a payment method solo donde esté autorizado por Seller, processor terms, payment authorization o law.
El Seller autoriza a MyDeal a compensar cantidades adeudadas contra payouts, reserves, credits u otros fondos permitidos. Saldos negativos deberán pagarse a solicitud y podrán cobrarse mediante el método de pago, processor, invoice, collection o acción legal permitida.
El Seller será responsable de costos razonables de recuperación, chargebacks, refunds, recargos, multas, attorneys’ fees cuando la ley y el acuerdo lo permitan, y obligaciones que sobrevivan al cierre de cuenta.
36. Taxes
El Seller es responsable de income taxes, business taxes, franchise taxes, tax reporting, bookkeeping y tax obligations. MyDeal, Stripe o providers pueden solicitar tax information, emitir Form 1099-K cuando aplique, withhold payments o reportar a tax authorities. Sales tax cobrado a Buyers no es ingreso del Seller ni parte de payout. MyDeal o providers pueden calcular, collect, report y remit sales tax bajo marketplace facilitator laws. Nada es legal/tax/financial/customs/accounting/regulatory/sanctions/AML/import-export advice.
El Seller es responsable de identificar, registrar, declarar y pagar impuestos, licencias y obligaciones de su negocio, salvo montos que MyDeal esté legalmente obligado a recaudar o remitir. MyDeal puede solicitar tax forms, TIN, W-9, W-8 u otra documentación.
La información o soporte de MyDeal no constituye asesoría fiscal. MyDeal podrá retener, reportar o bloquear payouts cuando lo requieran ley, processor o falta de documentación.
37. Sanctions, AML and Prohibited Jurisdictions
El Seller debe cumplir sanctions, restricted party, AML, embargo, prohibited jurisdiction, fraud prevention y related legal requirements. No puede usar la Plataforma si él o sus owners, representatives, suppliers, products, payments, buyers, transactions, destinations o activities están sujetos a restricciones. MyDeal puede screen y tomar enforcement actions.
El Seller no podrá usar la Plataforma en beneficio de personas, entidades, países, territorios o actividades sancionadas o prohibidas. Deberá proporcionar información de ownership, fondos y transacciones cuando sea solicitada.
MyDeal podrá bloquear, rechazar, reportar, investigar, retener fondos o terminar cuentas para cumplir sanctions, AML, processor, banking o legal requirements, sin revelar información cuya divulgación esté prohibida.
38. Anti-Circumvention
Seller puede operar external channels, pero no usar MyDeal leads, Buyer data, Live Store traffic, orders, messages, tools o platform relationship para mover MyDeal-initiated transactions off-platform o evitar commissions, Buyer Protection, payout rules, shipping controls, taxes, claims, policies o payment processing.
El Seller no deberá desviar Buyers, leads, órdenes, pagos, shipping o relaciones originadas mediante MyDeal hacia canales externos con el fin de evitar fees, controles, Buyer Protection o políticas. Esto incluye solicitar pagos directos, compartir datos para cerrar fuera de la Plataforma o inducir cancelaciones para vender externamente.
La obligación aplica durante la relación y respecto de transacciones originadas por MyDeal. La violación puede causar deducciones, recuperación de fees, suspensión, terminación y otras medidas permitidas.
39. Buyer Data and Privacy
Seller debe cumplir Privacy Policy y data protection rules. Solo puede usar Buyer data para fulfillment, support, claims y platform purposes. No puede vender, compartir, contactar Buyers para evadir MyDeal, usar para marketing no autorizado, off-platform sales, exponer personal information o retener data más de lo necesario.
El Seller solo podrá usar Buyer data para cumplir la orden y obligaciones relacionadas. No podrá vender, compartir, reutilizar, agregar a marketing, contactar para fines ajenos, perfilar ni conservar datos más allá de lo necesario o permitido.
Deberá aplicar medidas de seguridad, limitar acceso, notificar incidentes y cumplir Privacy Policy y ley. MyDeal podrá exigir eliminación, evidencia de cumplimiento o medidas correctivas.
40. Confidentiality
Seller puede recibir Confidential Information por Platform, dashboard, communications, fee schedules, shipping tools, logistics workflows, reports o operations. No debe disclose, publish, copy, reverse engineer, misuse, sell, transfer o usar para fines no autorizados. Incluye dashboard info, Buyer data, Seller tools, shipping rates/tabulators, logistics workflows, hubs, fees, payout rules, business rules, software, reports, partners, operations y strategies. Sobrevive termination.
El Seller deberá proteger información no pública de MyDeal, Buyers, pricing, fees, operations, security, fraud controls, roadmaps, software, logistics, vendors, claims y compliance. Solo podrá usarla para cumplir estos Seller Terms y compartirla con personal que necesite conocerla y esté sujeto a deberes equivalentes.
La obligación no cubre información legítimamente pública, conocida sin deber, recibida lícitamente de tercero o desarrollada independientemente. La divulgación legal obligatoria deberá limitarse y, cuando sea permitido, notificarse previamente a MyDeal.
41. Seller Content and License
Seller otorga a MyDeal licencia no exclusiva, mundial y royalty-free para usar name, store name, logo, public image, product images, listings, live clips, videos, photos, reviews, metrics, promotional content y related materials para operar, promover, mostrar, auditar, enforce, mejorar y proteger Platform, Live Store, transactions, Buyer Protection, compliance y services. MyDeal puede usar archived Seller Content para records, claims, disputes, legal compliance, fraud prevention, Buyer Protection, historical transaction evidence y enforcement after termination/suspension.
El Seller conserva derechos sobre su contenido, pero otorga a MyDeal una licencia mundial, no exclusiva, sublicenciable y libre de regalías para alojar, reproducir, adaptar, traducir, mostrar, distribuir y usar Seller Content con fines de operación, marketing, ventas, soporte, Buyer Protection, compliance y archivo.
El Seller garantiza que posee los derechos necesarios y que el contenido no infringe derechos de terceros. La licencia sobre materiales necesarios para órdenes, claims, cumplimiento y registros puede sobrevivir al cierre.
42. Intellectual Property and Counterfeit Goods
Seller no debe infringir IP, trademarks, copyrights, brand rights, publicity rights u other third-party rights. No debe vender counterfeit, fake, replica, stolen, infringing, unauthorized o misleading branded products. MyDeal puede remove listings, request evidence, hold payouts, suspend, cancel orders, refund Buyers o cooperate with right holders/authorities.
El Seller no podrá infringir marcas, copyrights, patents, design rights, publicity rights ni otros derechos, ni vender counterfeit, replica no autorizada, stolen goods o productos con seriales alterados.
MyDeal podrá retirar contenido, solicitar evidencia, retener payouts, cancelar órdenes, compartir información con titulares o autoridades y terminar acceso conforme a C4, C9 y ley.
43. No Guarantee of Sales, Visibility or Revenue
MyDeal no garantiza sales, orders, traffic, visibility, ranking, placement, followers, live audience, category placement, international availability, Pago Express, revenue, profitability o continued access to any feature. MyDeal puede modificar visibility, category access, tools, privileges o features por compliance, risk, platform needs, eligibility, category rules o performance.
MyDeal no garantiza ventas, traffic, ranking, placement, featured status, conversion, revenue, margins, Buyer demand, campaign participation, availability de herramientas ni continuidad de categorías.
Algoritmos, merchandising, search, promociones, disponibilidad y criterios pueden cambiar, y el Seller asume sus decisiones de inventario y negocio.
44. Platform Changes and Feature Availability
MyDeal puede modify, suspend, replace, limit, discontinue, test o add Platform features, tools, services, categories, shipping options, payout options, dashboard functions, Live Store features, checkout features, reports, notifications, integrations, workflows o support processes. Feature availability puede variar por Seller, category, risk profile, verification, country, route, technical limitations, processor, carrier o operational decisions.
MyDeal puede añadir, modificar, suspender, reemplazar o retirar pantallas, módulos, nombres, flows, herramientas, features, integrations, shipping methods o servicios. Las referencias descriptivas no congelan la interfaz ni crean derecho a una función específica.
Cuando un cambio no altere sustancialmente derechos u obligaciones, no será necesario modificar estos Seller Terms. La disponibilidad puede variar por cuenta, dispositivo, región, categoría, riesgo o etapa de rollout.
45. Pilot Programs and Beta Features
MyDeal puede ofrecer pilots, beta features, limited features, early access, special payout options, promotional programs, category tests, shipping workflows u operational experiments a Sellers seleccionados. Participación es discretionary, temporary, revocable y sujeta a requirements. No crea derecho permanente, derecho para otros Sellers, guarantee of future availability, equal treatment, Pago Express, sales, visibility o general availability.
Pilots, beta features, early access, tests, incentives y programas selectivos pueden estar limitados, ser modificados o terminarse en cualquier momento. Pueden estar sujetos a términos, métricas, confidencialidad, caps, fees o riesgos adicionales.
La participación de algunos Sellers no obliga a ofrecer igualdad de acceso, condiciones o continuidad a otros, ni crea derecho permanente.
46. Monitoring, Audits and Investigations
MyDeal puede monitor, review, audit o investigate listings, sales, claims, chargebacks, refunds, shipping performance, category compliance, authenticity, Buyer complaints, live content, payment activity, payout risk, fraud, sanctions/AML, processor alerts, carrier/hub issues, tax/verification y Good Standing. Seller debe cooperar y responder dentro del plazo especificado o tres (3) Business Days si no se especifica, salvo urgencia.
MyDeal puede monitorear listings, orders, communications, shipping, payouts, claims, account access y compliance; solicitar documentos; realizar test purchases; revisar samples; y usar proveedores externos o automated tools.
El Seller deberá cooperar y preservar registros. La falta de cooperación, evidencia insuficiente o inconsistencias puede causar holds, límites, cancelaciones, suspensión o terminación.
47. Compliance Holds and Account Limitations
MyDeal puede aplicar holds o limitations a Seller Account, listings, orders, categories, shipping labels, payouts, Pago Express u otras funciones si existe risk, missing information, verification issue, compliance issue, Buyer Protection issue, processor/carrier/legal/sanctions/AML/fraud concern o policy violation.
MyDeal podrá imponer holds o limitaciones sobre listings, orders, categories, shipping, payouts, withdrawals, Pago Express o account access mientras revisa riesgo, fraude, identidad, sanciones, AML, claims, chargebacks, safety o legal compliance.
Un hold no constituye determinación final y puede permanecer hasta recibir evidencia suficiente o concluir la revisión.
48. Suspension
MyDeal puede suspender Seller Account o privileges por incomplete verification, missing tax, payout provider restriction, claims, chargebacks, prohibited/counterfeit products, false information, shipping violations, anti-circumvention, fraud, sanctions, AML, product safety, Buyer complaints, legal request, processor/carrier requirement o risk. Durante suspension puede remove listings, pause sales, block orders, hold payouts, cancel orders, request evidence, restrict features, limit categories o remove Pago Express.
MyDeal podrá suspender total o parcialmente la cuenta, listings, categories, orders, shipping, payouts o funciones por riesgo, incumplimiento, fraude, seguridad, claims, chargebacks, datos falsos, falta de cooperación, sanctions/AML, processor o carrier requirements.
La suspensión no elimina obligaciones pendientes y MyDeal podrá continuar procesando refunds, claims, returns, deductions, records y enforcement.
49. Termination
MyDeal puede terminar Seller Account ante breach serio o unacceptable risk, incluyendo fraud, counterfeit/stolen/prohibited products, anti-circumvention, repeated claims, chargebacks, forged documents, false information, failure to cooperate, threats, harassment, misuse Buyer data, misuse Confidential Information, law violation, sanctions/AML o risk. Termination no elimina obligaciones pendientes.
MyDeal podrá terminar la relación por incumplimiento material, fraude, riesgo, actividad ilegal, falsificaciones, misuse of data, sanctions/AML, repeated performance failures, negative balance, evasión, seguridad o cuando la relación deje de ser adecuada para la Plataforma.
La terminación puede incluir cancelación de listings y órdenes, cierre de acceso, retención permitida de fondos, preservación de registros y cobro de obligaciones. Las cláusulas que por naturaleza deban sobrevivir continuarán vigentes.
50. Review Requests and Reinstatement
Seller puede enviar Review Request si considera que un hold, category removal, limitation, suspension, termination u enforcement fue aplicado por error. MyDeal puede requerir evidence y mantener la medida mientras existan concerns. Reinstatement puede condicionarse a verification, reserves, payout holds, category limitations, training, probation, manual review, lower limits, no Pago Express o Good Standing review.
Cuando MyDeal lo permita, el Seller podrá solicitar revisión mediante el canal indicado, aportando información completa dentro del plazo. Una solicitud no suspende automáticamente la medida ni garantiza reinstatement.
MyDeal podrá confirmar, modificar o retirar la medida, exigir condiciones, probation, reserves, training, category limits o nueva verificación. Reinstatement no restaura necesariamente todos los privilegios.
51. Notices and Electronic Communications
MyDeal puede enviar notices, requests, compliance communications, policy updates, INFORM notices, suspension notices, review/reinstatement/enforcement communications, payout/shipping notices u otras account communications por email, dashboard, messages, platform alerts, SMS cuando se permita u otro método electrónico razonable. Seller debe monitorear sus canales registrados; failure to review/respond no excusa non-compliance.
El Seller acepta recibir notices, disclosures, policy updates, account messages, payout information y comunicaciones por email, dashboard, in-app message, SMS u otros canales autorizados. Es responsable de mantener datos de contacto y revisar la cuenta.
Las comunicaciones electrónicas satisfacen requisitos de escritura y entrega en la medida permitida por ley. Notices se consideran efectivos conforme al método y momento indicado por MyDeal.
52. Indemnification
Seller acuerda defender, indemnizar y mantener indemne a MyDeal, MyDealShopper LLC, affiliates, officers, managers, members, employees, contractors, agents, service providers, processors, logistics partners y representatives frente a claims, losses, damages, liabilities, penalties, fines, costs, expenses, legal fees, settlements, chargebacks, refunds, investigations o demands arising out of Seller products, listings, content, live statements, advertising, breach, law violation, taxes, safety, counterfeit/infringing/stolen/prohibited/restricted products, shipping failures, misuse Buyer data, misuse Confidential Information, fraud, negligence, willful misconduct, misrepresentation, authorized users o third-party claims. Sobrevive termination.
En la medida permitida por ley, el Seller defenderá, indemnizará y mantendrá indemnes a MyDeal, afiliadas, directivos, personal, contractors, processors, carriers y proveedores frente a claims, pérdidas, liabilities, damages, penalties, costs y reasonable attorneys’ fees derivados de productos, listings, contenido, incumplimiento, taxes, IP, data misuse, injuries, recalls, shipping, fraude o violación de ley por el Seller.
MyDeal podrá controlar la defensa de asuntos que afecten materialmente a la Plataforma, sin que el Seller pueda celebrar settlement que imponga obligación, admisión o restricción a MyDeal sin consentimiento.
53. Limitation of Liability
En la máxima medida permitida por law, MyDeal no será responsable por indirect, incidental, special, consequential, exemplary, punitive o lost-profit damages. La responsabilidad total de MyDeal frente al Seller no excederá MyDeal commissions realmente cobradas de ventas del Seller durante los tres (3) meses previos al evento, excluyendo shipping, taxes, duties, freight, refunds, chargebacks, Buyer-paid amounts not retained y amounts paid to third parties. Esto no limita el derecho de MyDeal a cobrar amounts owed por Seller.
En la máxima medida permitida por ley, MyDeal no será responsable por indirect, incidental, special, exemplary, punitive o consequential damages, pérdida de profits, revenue, data, goodwill, inventory opportunity o business interruption derivados de la Plataforma o estos Seller Terms.
La responsabilidad agregada de MyDeal por claims relacionados con un evento no excederá las fees netas pagadas a MyDeal por el Seller durante los tres (3) meses anteriores al evento, salvo que la ley exija otro límite. Estas limitaciones no excluyen responsabilidad que legalmente no pueda limitarse.
54. Disclaimer of Warranties
Platform, services, tools, dashboard, Live Store, shipping tools, payout tools y related services se proporcionan “as is” y “as available”. MyDeal no garantiza uninterrupted/error-free service, sales, traffic, visibility, Buyers, eligibility for all destinations, carrier acceptance, processor approval, timely payouts, category availability, stable shipping rates, international routes o Pago Express.
La Plataforma, herramientas, services, data, shipping estimates, integrations y support se proporcionan “as is” y “as available”, sin warranties expresas o implícitas de merchantability, fitness, non-infringement, uninterrupted operation, error-free service, sales, delivery, customs clearance o payout timing, salvo lo exigido por ley.
MyDeal no garantiza terceros, processors, carriers, networks, stores, hubs, customs, Buyers ni resultados comerciales.
55. Force Majeure
MyDeal no será responsable por delay, failure, loss, interruption o inability to perform por eventos fuera de control razonable, incluyendo natural disasters, acts of God, war, terrorism, civil unrest, labor disputes, carrier/customs/government/processor/banking/cyber/platform/internet/supply chain/warehouse disruptions, pandemic o similar.
MyDeal no será responsable por retrasos o incumplimientos causados por eventos fuera de control razonable, incluyendo desastres, clima, incendios, pandemias, guerra, terrorismo, civil unrest, strikes, outages, cyber incidents, government action, customs, carrier disruption, processor failure, supply chain interruption o cambios legales.
MyDeal podrá suspender, reconfigurar o cancelar operaciones afectadas y tomará medidas razonables según las circunstancias, sin garantizar continuidad o tiempos.
56. Dispute Resolution
Cualquier dispute, claim, complaint o controversy entre Seller y MyDeal relacionada con estos Seller Terms, Platform, Seller activity, orders, payouts, claims, shipping, account status, enforcement actions o policies debe primero atenderse mediante internal review process de MyDeal. Seller debe contactar el canal designado y aportar evidence, order numbers, payout records, listing records, claim information, communications u soporte.
Seller debe presentar cualquier claim o dispute contra MyDeal dentro de un (1) año desde el evento que dio origen al claim, salvo que law requiera plazo mayor. Claims no presentados en ese periodo quedan permanentemente barred en la máxima medida permitida.
Si no se resuelve internamente, el dispute se llevará exclusivamente ante tribunales estatales o federales ubicados en Wyoming, salvo que law requiera otro forum. Seller y MyDeal aceptan presentar claims solo de forma individual, no en class, collective, consolidated, private attorney general o representative action, en la máxima medida permitida. Ambas partes waive jury trial en la máxima medida permitida. Nada impide a MyDeal buscar injunctive, emergency, collection, confidentiality, IP, fraud, sanctions/AML o equitable relief en cualquier court of competent jurisdiction cuando sea razonablemente necesario.
Antes de iniciar una acción formal, el Seller deberá presentar el dispute mediante el proceso interno de soporte o revisión y permitir al menos treinta (30) días para intentar una solución, salvo urgencia legal o plazo obligatorio.
Si no se resuelve, la disputa se presentará exclusivamente en tribunales estatales o federales de Wyoming, salvo que la ley exija otro foro. Las partes presentarán claims solo de forma individual y renuncian, en la máxima medida permitida, a class, collective, consolidated, representative o private attorney general actions y a jury trial.
Esta sección no impide a MyDeal solicitar injunctive o emergency relief, cobrar montos, proteger Confidential Information o IP, prevenir fraude o cumplir sanctions/AML ante un tribunal competente.
57. Governing Law and Venue
Estos Seller Terms y cualquier dispute se regirán por leyes del State of Wyoming, sin considerar conflict of law principles. Seller acepta jurisdiction y venue exclusivos en state and federal courts located in Wyoming, salvo que law requiera otro forum, y consiente personal jurisdiction, waiving inconvenient forum o lack of personal jurisdiction en la máxima medida permitida. Nada limita enforcement actions permitidas por estos Seller Terms o policies.
Estos Seller Terms y toda disputa relacionada se regirán por las leyes del Estado de Wyoming, sin aplicar principios de conflict of laws. Los tribunales estatales y federales ubicados en Wyoming tendrán jurisdicción y venue exclusivos, salvo que la ley aplicable exija otro foro.
El Seller consiente jurisdicción personal y renuncia, en la medida permitida, a objeciones por foro inconveniente. Esta cláusula no limita holds, deductions, suspension, termination, fraud review, compliance actions o collection permitidos.
58. Changes to These Seller Terms
MyDeal puede modificar estos Seller Terms o policies por legal, tax, processor, carrier, shipping, category, compliance, Buyer Protection, fraud, sanctions/AML, operational, platform o business model changes. Cambios materiales se comunicarán conforme law o policy, salvo aplicación inmediata necesaria por fraud, safety, legality, compliance, processors, carriers, sanctions, AML, Buyer Protection o urgent operational needs. Uso continuo puede constituir aceptación.
MyDeal podrá modificar estos Seller Terms o políticas incorporadas por cambios legales, fiscales, de processor, carrier, shipping, categorías, compliance, Buyer Protection, fraude, sanctions/AML, operación, Plataforma o modelo comercial.
Los cambios materiales se comunicarán cuando lo exija la ley o política, salvo aplicación inmediata necesaria por fraude, seguridad, legalidad, processor, carrier, sanctions, AML o urgencia operativa. El uso continuado después de la vigencia podrá constituir aceptación en la medida permitida.
59. Survival
Sobreviven a suspension, termination, account closure, category removal o pérdida de privileges las obligaciones relativas a claims, refunds, returns, chargebacks, negative balances, payout holds, reserves, taxes, recordkeeping, investigations, misuse Buyer data, misuse Confidential Information, Seller Content license, fraud prevention, legal compliance, processor requests, carrier claims, customs, sanctions, AML, payment obligations, indemnification, limitation of liability, dispute resolution y cualquier obligación que por naturaleza deba sobrevivir.
Sobrevivirán al cierre, suspensión o terminación las obligaciones que por naturaleza deban continuar, incluyendo claims, refunds, returns, chargebacks, negative balances, reserves, taxes, records, investigations, data, confidentiality, content license para archivo y cumplimiento, fraud prevention, legal compliance, processor requests, carrier/customs matters, sanctions/AML, payment obligations, indemnification, limitation of liability y dispute resolution.
60. Language Priority
Si estos Seller Terms se proporcionan en más de un idioma, la versión en inglés prevalecerá en caso de conflicto, salvo que Applicable Law exija otra cosa.
Si estos Seller Terms se publican en más de un idioma, la versión en inglés prevalecerá en caso de conflicto, salvo que la ley aplicable exija otra cosa. La traducción al español busca reflejar sustancialmente la misma relación contractual y no debe interpretarse para ampliar o reducir derechos frente a la versión controlante.
61. No Waiver
La falta o demora de MyDeal en hacer cumplir cualquier disposición no constituye renuncia al derecho de hacerla cumplir posteriormente. Cualquier waiver debe constar por escrito y estar firmado o expresamente aceptado por MyDeal.
La falta o demora de MyDeal en exigir una disposición no constituye waiver. Cualquier waiver deberá constar por escrito y ser firmado o expresamente aceptado por MyDeal para ser efectivo.
62. No Third-Party Beneficiaries
Estos Seller Terms benefician únicamente a MyDeal y Seller. Salvo disposición expresa, ningún Buyer, affiliate, employee, contractor, carrier, processor, logistics provider, supplier, brand, right holder u otro tercero tiene derecho a hacer cumplir estos Seller Terms.
Estos Seller Terms benefician únicamente a MyDeal y al Seller. Salvo disposición expresa, Buyers, affiliates, employees, contractors, carriers, processors, logistics providers, suppliers, brands, right holders u otros terceros no tienen derecho a exigirlos.
63. Entire Agreement
Estos Seller Terms, junto con policies incorporadas, fee schedule, category terms, dashboard terms, MyDeal Xpress terms, Stripe Connect/payout provider terms y cualquier written agreement aceptado por MyDeal y Seller, constituyen el acuerdo entre Seller y MyDeal sobre uso de la Plataforma. Si una disposición resulta unenforceable, las demás permanecen vigentes en la máxima medida permitida.
Estos Seller Terms, políticas incorporadas, fee schedules, category terms, dashboard terms, MyDeal Xpress terms, processor terms y acuerdos escritos aceptados constituyen el acuerdo aplicable al Seller. Si una disposición resulta inexigible, las demás continuarán vigentes al máximo permitido.
64. Contact and Support
Seller puede contactar a MyDeal por support channels, dashboard tools, email addresses o communication methods designados. MyDeal puede requerir workflows específicos para claims, payout disputes, category approvals, verification, shipping issues, review requests o compliance responses. Support, guidance, dashboard explanation, Help Center para Sellers, shipping estimate, tariff table, category note, recommendation o customer service response es solo conveniencia operativa y no asesoría legal, tax, customs, financial, regulatory, import/export, sanctions, AML, accounting o professional advice.
El Seller deberá usar los canales y workflows designados para claims, payout disputes, category approvals, verification, shipping issues, reviews o compliance. Guidance, Help Center, estimates, tariff tables y respuestas de soporte son conveniencia operativa y no asesoría legal, fiscal, customs, financiera, regulatoria, import/export, sanctions, AML, contable o profesional.
El Seller sigue siendo responsable de consultar asesores y determinar sus obligaciones.
65. Electronic Acceptance
Al hacer click “I agree”, marcar un checkbox, crear Seller Account, enviar onboarding information, publicar productos, recibir orders, usar MyDeal tools, shipping labels, recibir payouts o continuar vendiendo después de la fecha efectiva, el Seller reconoce y acepta que ha leído, entendido y aceptado estos Seller Terms y policies incorporadas.
Anexo A — Políticas Incorporadas para Sellers
C1 — Política de Condición del Producto y Exactitud del Listing. C2 — Política de Productos Prohibidos y Restringidos. C3 — Política de Perfumes y Productos de Belleza. C4 — Política de Autenticidad para Productos de Lujo y Diseñador. C5 — Política de Pallets y Lotes a Granel. C6 — Política de Shipping y Fulfillment para Sellers. C7 — Política de Devoluciones, Reembolsos y Claims. C8 — Política de Payouts, Reservas y Contracargos. C9 — Política de Verificación y Cumplimiento de Sellers. C10 — Términos y Condiciones para Sellers.
Al hacer clic en “Acepto”, marcar una casilla, crear una Seller Account, enviar onboarding, publicar productos, recibir órdenes, usar herramientas o labels, recibir payouts o continuar vendiendo después de la vigencia, el Seller reconoce que leyó, entendió y aceptó estos Seller Terms y políticas incorporadas.
Anexo B — Reconocimientos Clave del Seller
El Seller reconoce que registration no garantiza activation; activation no garantiza sales; category approval no garantiza que todos los productos puedan venderse o enviarse a todos los destinos; checkout confirma una venta pero no libera payout automáticamente; payouts se rigen por C8; verification y Good Standing por C9; shipping/fulfillment por C6 y MyDeal Xpress; returns/refunds/claims/Buyer Protection por C7; product accuracy por C1; prohibited products por C2; fragrance, beauty, luxury, pallets, Bulk Lots y Large Items tienen reglas especiales; el Seller es responsable de products, statements, taxes, records, fulfillment, authorized users y compliance; MyDeal puede hold payouts, suspend features, limit categories, cancel orders o terminate access por risk o non-compliance; Seller no debe mover MyDeal-initiated transactions off-platform; debe proteger Buyer data y Confidential Information; debe cooperar con claims, chargebacks, investigations, compliance reviews, sanctions reviews, AML reviews y verification requests; MyDeal puede ofrecer pilots/beta a Sellers seleccionados sin crear rights permanentes o equal treatment obligations; Seller no debe prometer international shipping eligibility, customs clearance, duty-free treatment o delivery timing específico sin autorización; y MyDeal support/Help Center para Sellers/shipping estimates/tariff tables/guidance no constituyen asesoría legal, tax, customs, financial, regulatory, import/export, sanctions, AML, accounting o professional advice.
Asimismo, el Seller reconoce que MyDeal puede ofrecer pilots o beta programs de forma selectiva; que no puede prometer shipping internacional, customs clearance, duty-free treatment o tiempos sin autorización; y que support, Help Center, estimates, tariff tables y operational guidance no constituyen asesoría profesional.
