1. Purpose of this Policy

This Prohibited and Restricted Products Policy for Sellers establishes which products:

May not be listed, advertised, offered, or sold through MyDealShopper.

May be sold only under authorization, classification, or special rules.

Will not be enabled during the initial Seller launch version.

May be permitted for sale but remain subject to shipping, destination, carrier, hub, importation, or freight restrictions.

May be removed, blocked, canceled, or investigated by MyDeal.

The purpose of this Policy is to protect Buyers, Sellers, carriers, hubs, brands, authorities, and MyDealShopper LLC from illegal, unsafe, counterfeit, improperly regulated, or operationally incompatible merchandise within the active operation of the Platform.

2. Scope

This Policy applies to every Seller that:

Creates or maintains an account on MyDeal.

Publishes products in a Live Store.

Displays products during a live connected to MyDeal.

Offers products through codes, links, messages, chats, or checkout processed within the Platform.

Ships merchandise through labels, hubs, routes, freight, or logistics services coordinated by MyDeal or MyDeal Xpress.

This Policy applies even when the product is initially advertised outside MyDeal, including TikTok, Instagram, Facebook, YouTube, or another social media platform, provided that the purchase is processed, directed, or managed within the MyDeal ecosystem.

3. Relationship with Other Policies

This Policy shall be interpreted together with:

· C1 — Product Condition and Listing Accuracy Policy.

· C3 — Fragrance and Beauty Products Policy.

· C4 — Luxury and Designer Authenticity Policy.

· C5 — Pallet / Bulk Lot Policy.

· C6 — Seller Shipping and Fulfillment Policy.

· C7 — Returns, Refunds, and Claims Policy.

· C8 — Payouts, Reserves, and Chargebacks Policy.

· C9 — Seller Verification and Compliance Policy.

· C10 — Seller Terms and Conditions.

· Buyer Terms, when applicable.

· MyDeal Xpress Logistics Terms, when applicable.

· Stripe Connect Terms or payment processor terms, when applicable.

· Carrier, customs, tax, sanctions, AML, fraud prevention, product safety, and compliance requirements, when applicable.

4. General Principle of Seller Responsibility

The Seller is responsible for ensuring that every product the Seller lists, displays, or sells:

Is legally marketable.

Is not prohibited by this Policy.

Is not subject to a recall, safety alert, or applicable prohibition.

Is authentic when offered under a brand.

Matches the selected category and condition.

Is eligible for the advertised type of sale or shipping.

Does not require permits, licenses, documentation, or authorization that the Seller does not possess or that MyDeal has not approved.

Does not put the health, safety, property, or rights of third parties at risk.

The fact that the system technically allows a listing to be created does not mean that the product is authorized, approved, authenticated, insured, or enabled for shipping.

5. General Product Classification

For launch purposes, MyDeal will manage four eligibility levels:

6. Products Permitted Under General Rules

Provided that they are legal, authentic, safe, correctly described, and not subject to additional restrictions, products such as the following may be listed as Regular product:

Clothing.

Footwear.

Common accessories.

Non-regulated home goods.

Decor.

Non-luxury bags and accessories.

New products from ordinary brands.

Permitted toys not subject to recall.

New or used merchandise permitted according to the declared condition.

Items sourced from clearance or liquidation, provided that their actual condition is disclosed.

Rule on common branded goods

A common branded product may be listed as Regular product if it does not correspond to perfume, luxury/designer, or another special category.

Examples:

Every branded product must be authentic, and the Seller must be able to provide reasonable evidence of origin or authenticity when MyDeal requests it.

7. Products Permitted Only Under Special Rules

The following products may not be listed as Regular product. They may be offered only when they comply with the applicable specialized policy and MyDeal has enabled the corresponding category.

8. Products Prohibited on MyDeal

The following products are prohibited for listing, promotion, sale, storage, or shipment through MyDeal, unless an express exception is later incorporated into a policy approved by MyDeal.

8.1 Illegal, Stolen, or Illicit-Origin Products

It is prohibited to list or sell:

Stolen merchandise.

Products obtained through fraud, unauthorized charges, or misappropriation.

Products acquired or imported illegally.

Merchandise whose possession, sale, or distribution violates applicable law.

Products whose origin the Seller knows or reasonably should know is illicit.

Seized, restricted, or investigated goods that cannot legally be sold.

The Seller must retain reasonable evidence of origin when the nature, value, volume, or category of the product justifies it.

8.2 Counterfeits, Replicas, and Intellectual Property Infringements

It is prohibited to list or sell:

Counterfeit products.

Replicas.

Imitations offered as authentic.

Products that use protected marks, logos, packaging, or designs without authorization.

Pirated products.

Merchandise that infringes copyrights, trademarks, patents, designs, or other third-party rights.

Items labeled as “inspired,” “dupe,” “mirror,” “AAA,” “1:1,” or equivalent expressions when they improperly reproduce a brand or attempt to confuse the Buyer.

This prohibition applies especially to:

Perfumes.

Bags.

Watches.

Footwear.

Collectible sneakers.

Branded clothing.

Cosmetics.

Electronics.

Accessories.

Luxury/designer items.

MyDeal may remove listings, require evidence, cancel sales, hold payments, and suspend the Seller when there is reasonable suspicion of counterfeiting or infringement.

8.3 Products Subject to Recall, Safety Alerts, or Unacceptable Risk

It is prohibited to offer, sell, or ship any product:

Subject to mandatory or voluntary recall.

Identified as unsafe by a competent authority.

Prohibited by the CPSC, FDA, or another applicable authority.

That presents a risk of fire, electric shock, choking, poisoning, injury, or serious damage.

That has been withdrawn from the market by a manufacturer, retailer, or authority due to a safety risk.

With damaged components that may create danger to the Buyer.

This prohibition applies to new products as well as used, open box, liquidation, pallets, or resale items.

The Seller is responsible for reasonably verifying that its products are not subject to recall before listing them.

8.4 Weapons, Ammunition, and Dangerous Defense Items

MyDeal will not initially permit the listing or sale of:

Firearms.

Ammunition.

Explosives.

Grenades.

Gunpowder.

Silencers.

Regulated firearm parts.

Improvised weapons.

Tasers or electric shock devices.

Pepper spray, mace, or other defense aerosols.

Automatic knives, switchblades, brass knuckles, or other restricted defense items.

Swords, machetes, or similar objects marketed primarily as weapons.

Accessories intended to convert, modify, or increase the offensive capacity of a weapon.

MyDeal may expand this prohibition to any item it considers incompatible with its operation, carriers, security, or risk profile.

8.5 Drugs, Cannabis, CBD, Controlled Substances, and Intoxicating Consumer Products

It is prohibited to list or sell:

Illegal drugs.

Controlled substances.

Marijuana, THC, CBD, and derivatives.

Psychoactive products.

Hallucinogenic mushrooms.

Products designed for illegal recreational consumption.

Paraphernalia primarily intended for drug consumption.

Chemical substances sold for intoxication purposes.

This prohibition applies even if the product is legal in a local jurisdiction, unless MyDeal provides future express enablement and independent legal validation.

8.6 Alcohol, Tobacco, Nicotine, and Vaping

It is prohibited to list or sell:

Alcoholic beverages.

Beer, wine, or spirits.

Cigarettes.

Cigars.

Tobacco.

Vape devices.

Vape cartridges or liquids.

Products containing nicotine.

Nicotine pouches.

Accessories whose primary use is to consume nicotine or tobacco.

8.7 Medicines, Regulated Medical Products, and Therapeutic Claims

The following may not be listed or sold in the initial version:

Prescription medicines.

Controlled medicines.

Injectable products.

Products requiring medical supervision.

Regulated medical devices that require specific authorization or control.

Medical diagnostic tests.

Products that claim to treat, cure, prevent, or diagnose diseases without meeting applicable regulatory requirements.

Products advertised as cosmetics or supplements that actually make drug-type claims.

Rule on claims

No Seller may state, during a live or listing, that a product:

Cures a disease.

Treats a medical condition.

Prevents diseases.

Replaces medicines.

Produces guaranteed medical results.

Has FDA approval when such statement is not true and legally permitted.

This rule applies even if the product could be listed in the future under another category.

8.8 Food and Dietary Supplements — Not Enabled for Sellers in v1

During the initial Seller version, the following will not be enabled:

Food.

Beverages.

Snacks.

Perishable products.

Refrigerated or frozen products.

Dietary supplements.

Vitamins.

Protein products.

Herbal products.

Gummies or ingestible products.

Weight-control products.

Ingestible energy products.

Sports nutrition products.

These products may not be listed as Regular product or hidden within another category.

Scope note

This exclusion applies to the current Seller Listings module. Any future analysis for Personal Shoppers or additional categories must be carried out through separate policies and before enabling their sale or purchase.

8.9 Explicit Sexual Products and Adult Content

In the initial version, MyDeal will not allow:

Pornography.

Explicit sexual content.

Sex toys.

Sex dolls.

Products primarily designed for sexual stimulation.

BDSM items.

Adult audiovisual content.

Sexual or escort services of a sexual nature.

General hygiene, health, or non-explicit clothing products may be evaluated according to their category and applicable policies.

8.10 Animals, Human Parts, Biological Material, and Wildlife Products

It is prohibited to list or sell:

Live animals.

Pets.

Human parts.

Organs.

Blood, fluids, or human biological material.

Human remains.

Products derived from protected species.

Ivory.

Products illegally obtained from wildlife.

Goods whose commercialization violates environmental, conservation, or import laws.

8.11 Money, Financial Instruments, Gift Cards, and Cash-Equivalent Goods

In the initial version, it is prohibited to list or sell:

Physical money.

Coins or bills offered for their use value as money.

Cryptocurrencies.

Financial tokens.

Stocks, bonds, or other financial instruments.

Gift cards.

Prepaid cards.

Balance codes.

Bank accounts.

Payment methods.

Transferable credits.

Lottery tickets.

Betting or gambling services.

Numismatic collectible items may only be evaluated in a future version if MyDeal decides to enable that category through specific rules.

8.12 Digital Products, Piracy, Malicious Software, and Unauthorized Surveillance

In the initial version, it is prohibited to list or sell:

Pirated software.

Hacked accounts.

Access credentials.

Unauthorized licenses.

Malware.

Spyware.

Tools intended for fraud, phishing, or unauthorized access.

Hidden surveillance or illegal interception devices.

Products intended to bypass security controls.

Digital material that infringes intellectual property.

8.13 Unauthorized Hazardous Substances, Chemicals, or Materials

It is prohibited to list or sell, unless future express approval is granted:

Toxic substances.

Poisons.

Restricted pesticides.

Radioactive material.

Corrosive substances.

Fuels.

Compressed gases.

Flammable products not specifically enabled.

Hazardous materials that MyDeal or its carriers have not authorized.

Products whose handling or transportation requires certifications not available within MyDeal’s operation.

Delimited exception

Permitted fragrances will not be prohibited by this clause when they comply with the specific perfume policy and use only routes enabled by MyDeal.

9. Restricted Products or Products Subject to Special Authorization

The following products may be admitted only when the Seller is authorized, uses the correct flow, and complies with the applicable specialized policies.

9.1 Fragrance / Perfume

9.2 Beauty / Cosmetics — Non-aerosol

9.3 Luxury / Designer Items

9.4 Pallet / Bulk Lot

9.5 Electronic Device with Built-in Battery

10. Products Permitted for Sale but Potentially Restricted for Shipping

A product may be legally listable within MyDeal and still not be enabled for shipping to a certain destination, by a certain carrier, or through a specific route.

Examples:

Perfumes.

Beauty.

Electronics with built-in batteries.

Pallet / Bulk Lot.

Oversized items.

Fragile products.

Luxury merchandise.

Goods subject to inspection or customs requirements.

General Rule

The listing, approval, or sale of a product does not guarantee:

Shipping to all countries.

Availability of all carriers.

Transport through any hub.

Acceptance by customs.

Eligibility for international freight.

Coverage of protection or insurance.

Shipping eligibility will be governed by C6 — Seller Shipping and Fulfillment Policy, the applicable MyDeal Xpress policies, and the operating matrix of enabled destinations.

11. Products Inside Pallet / Bulk Lot

The fact that a product is part of a Pallet / Bulk Lot does not eliminate the obligation to comply with this Policy.

11.1 Prohibited Inside a Lot

A Seller may not include inside a Pallet or lot:

Counterfeit products.

Stolen merchandise.

Products subject to recall.

Weapons or ammunition.

Drugs, CBD, THC, or controlled substances.

Prohibited medicines.

Unauthorized hazardous products.

Food or supplements when not enabled.

Products expressly prohibited by this Policy.

11.2 Sensitive Products Inside a Lot

When a lot contains permitted or potentially restricted sensitive categories, the Seller must declare them according to the applicable flow.

Examples:

Perfumes.

Non-aerosol beauty.

Electronics with batteries.

Aerosols or flammable products.

Food products or supplements, if enabled in the future.

Other regulated products or products subject to special freight.

MyDeal may require additional review, modify logistics availability, cancel the listing, or deny transport if the lot contains merchandise incompatible with its operation.

12. Obligation to Review Recalls and Safety Alerts

Before listing a used, open box, liquidation, pallet, electronic, toy, children’s item, home product, or other good subject to consumer risks, the Seller must reasonably verify that the product is not subject to an applicable recall or safety alert.

MyDeal may:

Request evidence of review.

Remove suspicious products.

Suspend a category.

Cancel orders.

Notify the Buyer.

Report information when legally appropriate.

The Seller’s failure to reasonably verify a recall does not limit the Seller’s responsibility to MyDeal or the Buyer.

13. Products Requiring Additional Documentation or Evidence

MyDeal may request additional information before or after a listing, before releasing funds, or during a claim, especially with respect to:

The documentation provided to MyDeal will be used in accordance with the Privacy Policy and applicable internal procedures.

14. Incorrect Listing, Omission, or Concealment

The Seller may not attempt to evade this Policy by:

Selecting Regular product for a special product.

Intentionally omitting the brand.

Using a generic description to conceal the nature of the product.

Separating a prohibited product into several listings.

Including prohibited merchandise inside a pallet without declaring it.

Describing a product as an accessory when its true purpose is prohibited.

Avoiding keywords to prevent controls from being triggered.

Stating something in the live that differs from what was listed.

Directing the Buyer outside MyDeal to complete a prohibited sale.

Any attempted evasion may be considered a material breach and fraud against the Platform.

15. MyDeal’s Authority

MyDeal may, in its reasonable discretion and without any obligation to keep a listing active:

Request corrections.

Request information or documentation.

Reclassify a product.

Hide or remove listings.

Block categories.

Deny activation or authorization.

Block products for certain destinations.

Prevent checkout.

Stop fulfillment or freight.

Cancel orders.

Issue refunds in accordance with applicable policies.

Hold payouts related to investigation or risk.

Charge costs attributable to the Seller’s non-compliance when applicable.

Temporarily suspend or permanently terminate the account.

Cooperate with authorities, processors, carriers, brands, or rights holders when legally appropriate.

MyDeal’s review of a listing does not mean certification of legality, safety, authenticity, or shipping eligibility.

16. Measures for Non-Compliance

The severity of the measure will depend on the type of product, intent, recurrence, risk to the Buyer, legal risk, and cost caused.

17. Refunds, Claims, Payouts, and Derived Costs

This Policy establishes whether a product could or could not be listed and under what conditions.

The specific economic effects of non-compliance, including:

Refund to Buyer.

Return payment.

Wasted shipping.

Freight.

Destruction or disposal.

Payout hold.

Reserve.

Chargeback.

Deductions.

Permitted penalties or administrative costs.

The economic effects, claims, refunds, payouts, deductions, chargebacks, and derived costs shall be governed by C7 — Returns, Refunds, and Claims Policy, C8 — Payouts, Reserves, and Chargebacks Policy, and the applicable MyDeal Xpress logistics policies.

Notwithstanding the foregoing, the Seller agrees that the Seller may be responsible for reasonable costs caused by listing, shipping, or selling prohibited, undeclared, counterfeit, unsafe, or incorrectly classified products.

18. Category Updates

MyDeal may add, remove, enable, suspend, or modify product categories as the Platform evolves.

This may include:

Authorizing a category that is not currently enabled.

Restricting products based on risk.

Suspending products for regulatory reasons.

Requiring prior authorization.

Modifying packaging or condition rules.

Limiting destinations or carriers.

Incorporating additional controls in the listing form.

Material changes must be communicated in accordance with the Seller Terms and Conditions, unless immediate application is necessary due to safety, fraud, recall, legal requirement, carrier requirement, or consumer protection.

19. Contractual Incorporation

This Policy shall be incorporated by reference into the Seller Terms and Conditions.

By accepting the Seller Terms, using the listing functionality, or continuing to sell after the effective date of this Policy, the Seller agrees to comply with its provisions, to the extent permitted by applicable law.

20. Contact and Product Reporting

MyDeal must enable a channel for Buyers, Sellers, brand owners, or other third parties to report:

Counterfeit products.

Stolen products.

Products subject to recall.

Unsafe products.

Prohibited products.

Unauthorized use of brands.

Misleading listings.

Annex A — Category Launch Table

Annex B — Prohibited Products Table

Annex C — Categories Subject to Special Rules

1. Purpose of this Policy

This Fragrance and Beauty Products Policy for Sellers establishes the specific requirements applicable to Sellers that list, show, promote, or sell permitted perfumes, fragrances, cosmetics, and beauty products within MyDealShopper.

This Policy is intended to:

Allow the sale of perfume and beauty products within a controlled flow that is understandable to the Buyer.

Prevent opened, used, counterfeit, contaminated, expired, repackaged, or misleadingly presented products.

Establish clear responsibilities for Sellers that commercialize these categories.

Protect MyDeal from claims arising from authenticity, condition, packaging, medical claims, safety, or shipping.

Differentiate the resale of finished retail products from manufacturing, regulated importation, private label, repackaging, or reformulation activities.

2. Scope

This Policy applies to any Seller that, through MyDeal or in a transmission connected to MyDeal:

Lists perfumes or fragrances.

Lists beauty products or non-aerosol cosmetics.

Shows or describes such products during a live.

Sells products in these categories to Buyers within the United States, Mexico, or other destinations enabled by MyDeal.

Ships merchandise in these categories through labels, hubs, or routes coordinated by MyDeal or MyDeal Xpress.

This Policy applies even if the initial promotion occurs on TikTok, Instagram, Facebook, YouTube, or another external platform, whenever the purchase is processed, directed, or managed within the MyDeal ecosystem.

3. Relationship with Other Policies

This Policy must be interpreted together with:

· C1 — Product Condition and Listing Accuracy Policy.

· C2 — Prohibited and Restricted Products Policy.

· C4 — Luxury and Designer Authenticity Policy.

· C5 — Pallet / Bulk Lot Policy.

· C6 — Seller Shipping and Fulfillment Policy.

· C7 — Returns, Refunds and Claims Policy.

· C8 — Payouts, Reserves and Chargebacks Policy.

· C9 — Seller Verification and Compliance Policy.

· C10 — Seller Terms and Conditions.

· Buyer Terms, when applicable.

· MyDeal Xpress Logistics Terms, when applicable.

· Stripe Connect Terms or payment processor terms, when applicable.

· Carrier, customs, tax, sanctions, AML, fraud prevention, product safety, and compliance requirements, when applicable.

4. Covered Categories

For Seller v1, this Policy exclusively covers:

5. Seller Model Permitted for these Categories

5.1 Resale of Finished Retail Products

In the initial version, MyDeal will only permit the resale of eligible perfumes and beauty products that are:

Finished products.

Originally manufactured and packaged for retail sale.

Closed and in a permitted original presentation.

Legally commercialized by the Seller.

Correctly identified in the listing.

Not modified, divided, refilled, repackaged, or altered by the Seller.

5.2 Models Not Enabled without Written Authorization

The Seller may not use MyDeal to sell, without prior and express authorization:

Private brand products.

Cosmetics handmade by the Seller.

Private label products.

Reformulated products.

Products imported or labeled for a foreign market that do not comply with applicable requirements for sale in the United States.

Repackaged products.

Split perfumes or decants.

Refilled samples.

Products for which the Seller appears as manufacturer, packer, responsible distributor, or regulatory responsible person.

If MyDeal decides to enable any of these models in the future, it may require additional documentation, legal review, category approval, labeling evidence, and specific safety or reporting obligations.

6. Seller Authorization to Sell these Categories

MyDeal may require prior authorization for a Seller to list products under:

Fragrance / Perfume.

Beauty / Cosmetics — Non-aerosol.

Category authorization may be granted during the Seller’s initial activation or later, if the Seller wishes to expand its sales categories.

6.1 Information MyDeal May Request

MyDeal may privately request:

Identification of the type of inventory the Seller intends to commercialize.

Confirmation that the Seller will sell only authentic, new, and closed products.

General source of the inventory.

Invoices, receipts, purchase orders, or evidence of origin.

Inventory photographs.

Evidence that the product corresponds to an original retail presentation.

Confirmation that the Seller will be able to provide additional evidence if a claim or audit arises.

6.2 Confidentiality of Commercial Evidence

Documentation provided by the Seller for authorization or review:

Will not be publicly shown to the Buyer, except where required by law or where specifically necessary for dispute resolution.

Will be handled according to the Privacy Policy and applicable internal procedures.

May allow commercial information that is not necessary to be hidden, such as certain prices or margins, as long as the remaining evidence is sufficient to evaluate origin and authenticity.

6.3 Authorization Does Not Equal Authentication of Every Product

Approval of a Seller to sell perfumes or beauty products does not mean that MyDeal has authenticated every listed product or guarantees its condition, safety, or legality.

The Seller remains responsible for every unit listed and delivered.

PART I — FRAGRANCE / PERFUME

7. Products Permitted as Fragrance / Perfume

An authorized Seller may list perfumes or fragrances only when each product satisfies all of the following requirements:

It is authentic.

It is new.

It has not been opened or used.

It is closed and sealed according to its original retail presentation.

It remains in its original intact retail box and packaging.

It has no damage to the box, seal, bottle, atomizer, cap, or presentation.

It exactly matches the listed name, brand, size, and presentation.

It is not a product subject to recall, safety alert, suspected counterfeiting, or applicable restriction.

It is listed using the correct Product Type: Fragrance / Perfume.

8. Prohibited Fragrance Products

The following may not be listed or sold through MyDeal:

Opened perfumes.

Used perfumes.

Partially consumed bottles.

Testers.

Products without original box.

Products with damaged box.

Bottles with broken seal.

Decants.

Refilled samples.

Products transferred to another container.

Repackaged perfumes.

Fragrances manufactured, mixed, or altered by the Seller.

Replicas.

Imitations.

Counterfeit products.

Products described as “inspired,” “AAA,” “mirror,” “1:1,” or similar terms when intended to improperly reproduce a brand or confuse the Buyer.

Products whose authenticity or origin cannot be reasonably supported when MyDeal requests evidence.

9. Perfume Listing Requirements

When the Seller selects Fragrance / Perfume, the listing must comply with the following:

9.1 Size and Presentation

The Seller must correctly capture the presentation of each product.

Examples:

100 mL.

3.4 fl oz.

50 mL Gift Set, when the set is permitted and correctly described.

The Seller may not list:

A larger size than the one delivered.

A different presentation.

A set when the Seller will deliver only one piece.

Eau de Parfum as if it were Parfum, Eau de Toilette, or another different concentration.

A refill bottle, miniature, sample, or tester as a standard retail presentation.

10. Fragrance Sets, Kits, and Special Presentations

Perfume gift sets or kits may be permitted only when:

They are new.

They are closed.

They include their original intact retail packaging.

All components are correctly described.

No component has been opened, removed, replaced, or altered.

The photograph corresponds to the exact set or to identical sealed units.

The Seller must clearly indicate the contents of the set when it includes more than one piece, for example perfume, travel spray, lotion, or another product included by the manufacturer.

11. Authenticity and Evidence for Perfumes

The Seller represents and warrants that every perfume sold is authentic and legally marketable.

MyDeal may request evidence of origin or authenticity when:

The Seller requests authorization to sell fragrances.

There is a counterfeit claim.

The sale price or volume creates reasonable risk.

The Seller has recurring claims.

The product is a high-risk brand or presentation.

MyDeal receives a notice from a brand, authority, carrier, or processor.

Lack of sufficient evidence may result in:

Listing removal.

Category block.

Sale cancellation.

Payout hold.

Buyer refund.

Account suspension or termination.

Cooperation with brands, processors, or authorities when appropriate.

12. Prohibited Claims for Perfumes

The Seller may not attribute medical, therapeutic, or guaranteed statements to a fragrance, including stating that it:

Cures anxiety, depression, insomnia, or another condition.

Eliminates pain.

Treats diseases.

Produces guaranteed medical or psychological benefits.

Is approved by the FDA when such statement is not true and legally permitted.

Is “hypoallergenic,” “allergen-free,” or “safe for everyone” without sufficient basis and applicable compliance.

The Seller may commercially describe ordinary characteristics of aroma, presentation, or subjective experience, as long as they are not misleading and do not constitute medical claims.

PART II — BEAUTY / COSMETICS — NON-AEROSOL

13. Beauty Products Permitted in Seller v1

In the initial version, an authorized Seller may list only beauty products or non-aerosol cosmetics that are:

New.

Unopened.

Unused.

Not expired.

Not repackaged.

Not resealed.

Non-aerosol.

Sold in their original intact retail packaging.

Correctly labeled and presented.

Listed through Beauty / Cosmetics — Non-aerosol.

Depending on the specific categories enabled by MyDeal, this may include closed retail products such as:

Makeup.

Lipsticks.

Sealed palettes.

Cosmetic creams.

Non-medical skincare products.

Non-aerosol hair products.

Closed beauty sets.

MyDeal may restrict or exclude specific subcategories at any time due to safety, risk, shipping, claims, or compliance.

14. Beauty Products Prohibited in Seller v1

The following may not be listed or sold:

Opened products.

Used products.

Testers.

Partially used products.

Expired products.

Products without original box.

Products with damaged box.

Products with broken seal.

Repackaged products.

Refilled products.

Resealed products.

Aerosols.

Contaminated products or products with visible risk.

Counterfeit cosmetics.

Products handmade by the Seller without authorization.

Unapproved private label products.

Products whose label has been altered, removed, covered, or replaced.

Products with questionable ingredients, condition, or presentation.

Products that make unauthorized medical claims.

15. Beauty Listing Requirements

When the Seller selects Beauty / Cosmetics — Non-aerosol, the listing must comply with the following:

15.1 Key Detail

When applicable, the Seller must use Key Detail to identify relevant elements such as:

Shade.

Color.

Size.

Quantity.

Pack size.

Finish.

Variety.

Examples:

Shade: Medium Beige.

30 mL.

Pack of 2.

Color: Rose.

Omission of a shade, size, or variant when that information is material may be considered an incomplete or misleading listing.

16. Packaging, Seals, and Expiration

Before listing and before shipping, the Seller must verify that the product:

Maintains its original intact retail packaging.

Shows no signs of opening, alteration, or contamination.

Does not have a broken seal when the product originally includes one.

Is not expired.

Has not been stored or handled in a way that reasonably compromises its safety or condition.

If the product includes an expiration date, lot, batch code, or other relevant visible identification, the Seller may not alter, conceal, or remove it.

MyDeal may request additional photographs of the corresponding seal, packaging, lot, or date.

17. Prohibited Claims for Beauty and Cosmetics

The Seller may not state that a beauty or cosmetic product:

Cures, treats, or prevents diseases.

Treats acne, eczema, rosacea, infections, or other medical conditions, unless MyDeal expressly enables a regulated category and the product complies with all applicable requirements.

Replaces medical treatment.

Produces guaranteed results.

Permanently changes body functions.

Is approved by the FDA when that is not true and legally permitted.

Is safe for every type of person without sufficient basis.

Is hypoallergenic, organic, dermatologically tested, or clinically tested without verifiable basis.

The Seller may reproduce exact information legally printed on the product’s original packaging, as long as the Seller does not expand, alter, or present it in a misleading way.

PART III — COMMON RULES FOR FRAGRANCE AND BEAUTY

18. Prohibition on Unauthorized Manufacturing, Alteration, or Repackaging

In Seller v1, MyDeal does not authorize a Seller to:

Manufacture perfumes or cosmetics to sell them through the Platform.

Mix products.

Refill containers.

Split perfumes.

Sell decants.

Repackage products.

Change labels.

Sell products under private label.

Alter ingredients, concentration, or presentation.

Present a modified product as original.

Any future enablement of manufactured, imported, private label, or repackaged products will require a separate policy, regulatory review, and written authorization from MyDeal.

19. Products Imported or Originally Intended for Other Markets

19.1 Provisional Safety Rule for v1

In the initial version, Sellers must sell only perfumes and beauty products that can be legally commercialized in the markets where the sale is processed and delivered according to MyDeal’s operation.

MyDeal may prevent listing or require additional documentation when:

The product is labeled exclusively for another country.

The packaging does not include information required for the corresponding market.

There is doubt regarding authenticity, importation, or authorized distribution.

The product is a tester, store sample, or version not intended for retail sale.

The product comes from unverifiable channels.

19.2 Imported or Foreign Market Products — Additional Approval

MyDeal may permit, limit, or require additional approval for:

Products originally presented for retail sale in the United States; or

Imported or foreign market products only when the Seller demonstrates applicable compliance and MyDeal authorizes them.

20. Safety Reports, Adverse Reactions, or Serious Defects

If MyDeal receives a claim related to:

Adverse reaction.

Severe irritation.

Contamination.

Altered product.

Expired product.

Counterfeiting.

Damage to seal or packaging.

Material presentation error.

Recalled product.

MyDeal may:

Suspend the listing.

Request information from the Seller.

Request photographs, lot, batch code, invoice, or evidence of origin.

Cancel pending orders.

Issue remedies to the Buyer according to applicable policies.

Suspend the Seller’s category or account.

Refer information to the manufacturer, brand, processor, or competent authority when appropriate.

When the Seller is the manufacturer, packer, responsible distributor, or appears on the label as responsible for the product, the Seller must comply with any applicable legal obligation regarding adverse event reports, safety, records, or cooperation with authorities.

21. Photographs and Visual Evidence

In addition to C1, the following rules apply to these categories:

21.1 Perfumes

Photographs must reasonably allow identification of:

Product.

Presentation.

Original box or packaging.

Size or volume.

Exterior condition of packaging.

21.2 Beauty

Photographs must reasonably allow identification of:

Product.

Presentation.

Shade or variant when applicable.

Original packaging.

Visible integrity of the product.

21.3 New Identical Inventory

When multiple new, identical, sealed units exist, the Seller may use representative photographs of one unit, provided that all delivered units exactly match what was listed.

21.4 Later Request for Evidence

MyDeal may request additional photographs before releasing payouts or during an investigation, including:

Seal.

Box.

Bottle code.

Batch code.

UPC.

Bottom of packaging.

Available inventory.

Receipt or invoice.

Evidence of the item shipped.

22. Lives and Commercial Communications

Every statement made during a live must be consistent with this Policy.

The Seller may not state, show, or suggest that:

A perfume is sealed when it is not.

A cosmetic is new if it has been opened or tested.

An item is authentic without reasonable basis.

The product includes a different presentation or size.

A tester is the same as a retail product authorized for sale.

MyDeal authenticated, approved, or certified the product.

The product produces prohibited medical benefits.

A prohibited product may be sold outside the Platform to avoid the policies.

Statements made in a live may be used as evidence to evaluate claims, refunds, account suspension, or Seller liability.

23. Shipping, Destinations, and Regulated Products

Authorization to list perfumes or beauty products does not constitute automatic authorization to ship them to any destination.

The Seller agrees that:

MyDeal may permit, restrict, or block destinations by category.

Fragrances may require specific routes.

Beauty products may be subject to destination or carrier rules.

The Seller must not promise international shipping if the Platform does not enable it.

MyDeal may cancel or block orders that are incompatible with an authorized route.

Detailed shipping, carrier, hub, Mexico, international outside Mexico, and logistical consequence rules will be governed by the applicable Seller Shipping and Fulfillment Policy and MyDeal Xpress Logistics Terms.

24. Returns, Refunds, Claims, and Payouts

This Policy establishes which products may be offered and under which condition.

The specific rules regarding:

Return for change of mind.

Product opened by the Buyer.

Counterfeit product.

Different product.

Damaged product.

Shipping restriction.

Refund.

Payout.

Reserves.

Chargebacks.

Costs attributable to Seller.

will be governed by Returns, Refunds and Claims Policy and Payouts, Reserves and Chargebacks Policy.

Notwithstanding the foregoing, if a Seller lists or delivers a prohibited, fake, opened, used, expired, altered, or incorrectly described product, MyDeal may suspend the related payout and apply reasonable remedies to protect the Buyer.

25. Material Breaches

The following constitute material breaches of this Policy:

Listing perfume or beauty products as Regular product.

Listing an opened, used, expired, repackaged, or altered product.

Listing perfume without box, with damaged box, tester, or decant.

Listing beauty products with damaged packaging, without box, aerosol, or tester.

Selling counterfeits or products of illicit origin.

Making prohibited medical or therapeutic claims.

Altering or hiding labels, lot, code, seal, or expiration.

Using photographs that do not correspond to the product delivered.

Refusing to provide reasonable evidence.

Commercializing private label, imported, reformulated, or manufactured products without authorization when authorization is required.

Concealing a serious claim or relevant safety information.

Promising shipping or availability not authorized by MyDeal.

26. Measures and Consequences

In the event of breach, MyDeal may apply one or more measures:

Request correction of the listing.

Temporarily block the product.

Remove the listing.

Suspend fragrance or beauty authorization.

Cancel pending orders.

Request return or disposition of the product when appropriate.

Request additional evidence.

Hold payout while the matter is investigated.

Apply economic adjustments according to applicable MyDeal policies.

Refund the Buyer according to applicable rules.

Temporarily or permanently suspend the Seller.

Report the situation to brands, processors, carriers, or authorities when legally appropriate.

27. Policy Updates

MyDeal may modify this Policy to:

Add or remove permitted beauty categories.

Permit new presentations.

Incorporate importation rules.

Modify evidence requirements.

Adjust packaging conditions.

Enable or block destinations.

Comply with regulatory or logistical changes.

Reduce fraud or safety risks.

Material changes will be communicated according to the Seller Terms, unless they must be applied immediately for safety, fraud, recall, legal requirement, or consumer protection.

28. Contractual Incorporation

This Policy must be incorporated by reference into the Seller Terms and Conditions.

Acceptance of the Seller Terms, selection of a regulated category, or continued use of Seller functionalities after the effective date of this Policy will imply the obligation to comply with it to the extent permitted by applicable law.

Annex A — Matrix of Permitted and Prohibited Products

Annex B — Minimum Information per Listing

Annex C — Evidence MyDeal May Request

1. Purpose of this Policy

This Luxury / Designer Item Authenticity Policy establishes the requirements applicable to Sellers that publish, promote, show, or sell luxury, designer, collectible, or high-counterfeit-risk items within MyDealShopper.

This Policy has the following purposes:

Prevent the sale of counterfeits, replicas, or products of unlawful origin.

Establish clear rules for new, open box, or pre-owned luxury items.

Require the Seller to be able to reasonably support the authenticity and origin of the products it sells.

Protect the Buyer from false, altered, or materially different products.

Prevent MyDeal from being presented as an authenticator when it has not performed an independent authentication.

Allow MyDeal to request evidence, remove listings, hold payouts, or suspend accounts when there is reasonable risk.

This Policy is part of the mandatory policies applicable to Sellers and must be incorporated by reference into the Seller Terms and Conditions.

2. Scope

This Policy applies to any Seller that, within MyDeal or through communications linked to a sale processed by MyDeal:

Publishes items classified as Luxury / Designer Item.

Sells luxury or designer brand products.

Shows such products during lives.

Makes statements about authenticity, origin, collection, edition, value, material, or condition.

Sells new, open box, or used luxury items.

Ships such items through shipping, hubs, consolidation, or routes coordinated by MyDeal or MyDeal Xpress.

This Policy applies even if the item is originally promoted on TikTok, Instagram, Facebook, YouTube, WhatsApp, or another external medium, as long as the sale is processed, directed, or related to MyDeal.

3. Relationship with Other Policies

This Policy must be interpreted together with:

· C1 — Product Condition and Listing Accuracy Policy.

· C2 — Prohibited and Restricted Products Policy.

· C3 — Fragrance and Beauty Products Policy.

· C5 — Pallet / Bulk Lot Policy.

· C6 — Seller Shipping and Fulfillment Policy.

· C7 — Returns, Refunds and Claims Policy.

· C8 — Payouts, Reserves and Chargebacks Policy.

· C9 — Seller Verification and Compliance Policy.

· C10 — Seller Terms and Conditions.

· Buyer Terms, when applicable.

· MyDeal Xpress Logistics Terms, when applicable.

· Stripe Connect Terms or payment processor terms, when applicable.

· Carrier, customs, tax, sanctions, AML, fraud prevention, product safety, and compliance requirements, when applicable.

4. Definitions

5. Initial Categories Covered by Luxury / Designer Item

In Seller v1, the Luxury / Designer Item classification may apply to categories authorized by MyDeal such as:

Designer bags and handbags.

Designer wallets.

Designer belts and fashion accessories.

Designer footwear.

High-value designer clothing.

Collectible or premium resale sneakers, only when MyDeal enables them.

Other expressly approved luxury accessories.

5.1 Categories That Should Not Be Assumed Automatically Enabled

Because of their risk level, valuation requirements, or possibility of counterfeiting, the following will not be understood as automatically enabled in v1, unless later expressly approved by MyDeal:

Luxury watches.

Fine jewelry.

Diamonds, precious stones, or precious metals.

Art.

High-value collectibles.

Extraordinary or investment-grade vintage items.

Products whose value depends on certificates, appraisals, or specialized provenance.

6. Common Branded Products That Do Not Require Luxury / Designer Item

Not every branded product must be classified as luxury.

Ordinary authentic items such as the following may remain as Regular product, subject to C1 and C2:

MyDeal may require that a branded product be reclassified as Luxury / Designer Item if it considers that its value, category, brand, price, demand, or counterfeit risk justifies additional controls.

7. Absolute Prohibition on Counterfeits and Replicas

The Seller may not publish, promote, sell, ship, or deliver through MyDeal:

Counterfeit products.

Replicas.

Misleading imitations.

Items that use brands or logos without authorization.

Products described as AAA, 1:1, mirror, clone, inspired, dupe, or another expression when they improperly reproduce a protected brand or may lead the Buyer to believe that the product is genuine.

Products altered to appear authentic.

Items with falsified certificates, boxes, dust bags, tags, serial numbers, or receipts.

Stolen products or products of unlawful origin.

The statement that a product “is not original” does not authorize its sale if the item infringes trademark rights, fraudulently imitates a protected design, or violates MyDeal policies.

8. Seller Authorization to Sell Luxury / Designer Items

MyDeal may require a Seller to obtain internal authorization before publishing items under Luxury / Designer Item.

Authorization may be granted:

During initial onboarding.

When the Seller requests to expand its categories.

After review of inventory, origin, history, or other risk factors.

8.1 Information MyDeal May Request to Authorize the Category

MyDeal may request:

Luxury categories that the Seller intends to sell.

Brands the Seller will market.

General origin of its inventory.

Preliminary photographs.

Receipts, invoices, or purchase orders.

Available certificates or proof of authenticity.

Information about prior sales or Seller experience.

Confirmation that the Seller will retain proof of origin.

Confirmation that the Seller will not sell replicas, counterfeits, or stolen merchandise.

8.2 Category Authorization Does Not Equal Authentication

Authorization of a Seller to publish luxury items:

Does not mean that MyDeal has authenticated each product.

Does not constitute an authenticity guarantee to the Buyer.

Does not eliminate the Seller’s responsibility.

Does not obligate MyDeal to keep the category active indefinitely.

9. Permitted Conditions for Luxury / Designer Items

In Seller v1, Luxury / Designer Items may be published only under one of the following conditions:

9.1 New Items

When published as New, the Seller must accurately disclose:

Whether the original box is included.

Whether dust bag is included.

Whether certificate, receipt, authenticity card, tags, or other elements are included.

Whether the packaging has damage.

Whether any originally expected accessory is missing.

An item may not be published as New if it has visible use, physical damage, repair, alteration, or material missing elements that are not disclosed.

9.2 Open Box

When published as Open Box, the Seller must describe:

The reason why it is not presented as complete new retail, when known.

Exterior condition.

Included or missing accessories.

Signs of handling.

Defects, alterations, or damage.

Whether it was tested, briefly used, or only inspected.

9.3 Used / Pre-Owned

When published as Used / Pre-Owned, the Seller must clearly disclose:

Visible signs of use.

Scratches.

Stains.

Discoloration.

Wear on corners, straps, hardware, or soles.

Repairs or alterations.

Relevant odors.

Included accessories.

Visible serials, codes, or identification marks, when applicable.

Any defect that would reasonably affect the purchase decision.

10. Mandatory Description

Every item classified as Luxury / Designer Item must include a sufficient and specific description.

The description must include, when applicable:

Brand.

Model, collection, or line.

Type of item.

Color.

Material.

Size or relevant measurements.

Condition.

Included accessories.

Box, dust bag, receipt, authenticity card, tags, or certificate, if they exist.

Damage, wear, repairs, or alterations.

Relevant origin or edition information, when advertised.

Any difference between the photograph and the unit delivered.

10.1 Initial Description Limit

The description of a luxury item will initially have a maximum limit of:

750 characters

MyDeal may expand this limit if necessary to describe more complex items.

10.2 Prohibition on Ambiguous Descriptions

Luxury items may not be published using only ambiguous phrases such as:

“Original, I think”.

“It looks authentic”.

“I don’t know if it is original”.

“Designer type”.

“Inspired”.

“Like new” without describing condition.

“Includes everything” without specifying relevant accessories.

If the Seller cannot reasonably support that the item is authentic, it must not publish it.

11. Required Photographs

Photographs of luxury items must correspond to the specific item offered.

Generic images, catalog photographs, or photographs of another unit will not be allowed when the item is:

Used items.

Open box items.

Unique items.

Items with defects.

Resale items.

Items with serial, pattern, accessories, or individual condition.

11.1 Visual Information That Must Be Shown When Applicable

Depending on the type of product, MyDeal may require photographs of:

Front view.

Back view.

Sides.

Interior.

Labels.

Stitching.

Hardware.

Logos.

Serial numbers or codes.

Soles.

Box.

Dust bag.

Certificate.

Receipt or related document.

Areas with wear, damage, or repair.

11.2 Prohibitions Regarding Photographs

The Seller may not:

Hide damage through angles or editing.

Alter logos, serial numbers, or labels.

Show accessories that will not be delivered.

Use photographs of a genuine product to deliver a different product.

Use official brand images as a substitute for photographs of the real item.

Show a condition better than the one actually offered.

12. Mandatory Authenticity Statement

When publishing a Luxury / Designer Item, the Seller must confirm:

I confirm this item is authentic and I can provide proof of purchase, origin or authenticity if requested by MyDeal.

I confirm that this item is authentic and that I can provide proof of purchase, origin, or authenticity if MyDeal requests it.

The Seller’s confirmation:

Forms a material part of the listing.

May be used to resolve Claims.

Does not equal authentication by MyDeal.

Does not limit MyDeal’s right to request additional evidence.

13. Proof of Origin and Authenticity

MyDeal may request evidence before or after an item is published, before payout is released, or during an investigation.

13.1 Possible Evidence

13.2 Confidential Commercial Information

When reasonable, MyDeal may allow the Seller to conceal information not necessary to validate origin, such as cost price or margins, provided that the remaining documentation is sufficient.

13.3 Insufficient Evidence

If the Seller does not provide sufficient evidence when MyDeal reasonably requests it, MyDeal may:

Not activate the category.

Suspend the listing.

Cancel the order.

Hold payout while it investigates.

Issue a remedy to the Buyer according to applicable policies.

Suspend the Seller’s luxury category.

Suspend or terminate the account.

14. Third-Party Authentication

In Seller v1, MyDeal will not automatically authenticate all luxury items before publication.

However, MyDeal may require additional authentication performed by an acceptable third party when:

The item has high value.

The brand or category has high counterfeit risk.

There is a Buyer Claim.

The Seller has prior incidents.

Proof of origin is insufficient.

The price is abnormally low.

There is a notice from a brand or rights holder.

It is necessary before releasing funds.

14.1 Authentication Costs

Allocation of authentication costs will be determined in the claims policies, payout policies, or in the corresponding resolution.

As an initial principle:

If the item is authentic and the review was preventive by MyDeal, MyDeal may assume or define the corresponding cost.

If the item is false, materially different, or the Seller failed to comply, MyDeal may charge the Seller the reasonable costs of authentication, refund, shipping, investigation, and resolution.

15. No Representation of Authentication by MyDeal

Unless MyDeal expressly publishes a specific authorized label or certification, the Seller may not state or suggest that:

MyDeal authenticated the item.

MyDeal verified the brand.

MyDeal guarantees originality.

The product was certified by MyDeal.

The item passed an authenticity review by MyDeal.

The existence of the listing, access to the luxury category, or Seller authorization does not constitute independent authentication of each product.

16. Luxury Items Shown During Lives

When a luxury item is shown or promoted during a live, every statement by the Seller must be true and consistent with the listing.

The Seller must avoid false or unsupported statements about:

Authenticity.

Original price.

Resale value.

Rarity.

Limited edition.

Material.

Condition.

Included accessories.

Purchase history.

Provenance.

Investment guarantees or future appreciation.

16.1 Retail Price or Market Value

The Seller may mention historical retail prices, comparables, or estimated values only when it has a reasonable basis to do so and does not present such values as a guarantee of resale, profit, or appreciation.

Prohibited examples:

“You buy it for $500 and you will surely resell it for $1,000”.

“This bag always increases in value”.

“I guarantee it is an investment”.

“It is worth $4,000” when there is no reasonable basis for that statement.

17. Luxury Items Inside Pallet / Bulk Lot

A Seller may not use a Pallet or lot to evade applicable authenticity rules.

If a Pallet / Bulk Lot includes items advertised as luxury or designer:

The Seller must disclose it in the description when material to the sale.

The Seller may not state that such items are authentic without a reasonable basis.

The Seller may not include counterfeits or replicas.

MyDeal may require review, evidence, or remove the listing.

The existence of luxury items may affect freight, payout, claims, or lot eligibility.

Additional applicable rules will be governed by C5 — Pallet / Bulk Lot Policy.

18. Imported Items or Items from Foreign Markets

An authentic luxury item acquired outside the United States will not automatically be prohibited, provided that:

It is authentic.

The Seller has the legal right to sell it.

It is not offered with false statements about warranty, official distribution, or provenance.

It does not infringe import, intellectual property, customs, or other applicable laws.

It complies with MyDeal’s shipping and destination rules.

MyDeal may require additional evidence when the product:

Comes from a foreign market.

Is shipped internationally.

Has an unusually low price.

Has codes, labels, or packaging that are not usual.

Creates reasonable doubt about authenticity or importation.

19. Buyer Claims Related to Authenticity or Condition

Counterfeiting, lack of authenticity, undisclosed damage, or materially different condition will constitute potential bases for a Buyer Claim, according to the applicable claims policy.

The following may be considered valid Claims, subject to evidence and procedure:

False product or replica sold as authentic.

Item different from the one published.

Condition substantially lower than declared.

Relevant undisclosed damage.

Missing accessory advertised as included.

False serial number or certificate.

Materially incorrect brand, material, size, or model information.

The following will not automatically be considered non-compliance:

Wear clearly photographed and described.

Minor variations reasonably disclosed.

Subjective dissatisfaction when the item materially matches the listing and is authentic.

Deadlines, evidence, returns, refunds, and cost allocation will be resolved under C7 — Returns, Refunds and Claims Policy.

20. Payouts, Reserves and Risk

Luxury items may have a higher risk of counterfeiting, dispute, or Chargeback.

Therefore, MyDeal may:

Exclude them from Express Payout by default.

Establish reserves.

Hold payout until delivery or expiration of a claim period.

Hold funds during a reasonable investigation.

Require evidence before releasing funds.

Apply adjustments when fraud, counterfeiting, Chargeback, or non-compliance exists.

Applicable financial rules will be governed by Payouts, Reserves and Chargebacks Policy.

21. Reports from Brands, Rights Holders and Third Parties

MyDeal may enable mechanisms to receive reports from:

Brand owners.

Authorized representatives.

Buyers.

Carriers.

Payment processors.

Authorities.

Other third parties with reasonable evidence.

A report may result in:

Temporary removal of the listing.

Request for evidence from the Seller.

Suspension of payouts.

Cancellation of orders.

Category restriction.

Account termination.

Disclosure of information when legally appropriate.

22. Material Breaches

The following will constitute material breaches of this Policy:

Publishing a counterfeit or replica.

Publishing a luxury product as Regular product to avoid controls.

Declaring authenticity without a reasonable basis.

Using photographs of a different item.

Hiding damage, alterations, repairs, or missing elements.

Falsifying receipts, serial numbers, certificates, or proof of origin.

Refusing to provide reasonable evidence.

Saying during a live that a product is authenticated by MyDeal without authorization.

Selling stolen merchandise or merchandise of unlawful origin.

Publishing as genuine an item whose authenticity the Seller cannot reasonably support.

Including counterfeits in pallets or lots.

Making misleading statements about value, rarity, investment, or retail price.

23. Measures and Consequences

When there is non-compliance or reasonable risk, MyDeal may apply one or more measures:

Request additional information.

Pause or remove the listing.

Reclassify the product.

Prevent new luxury publications.

Cancel orders.

Hold payout.

Refund the Buyer according to applicable policies.

Request return, destruction, or delivery of the product according to the case and applicable law.

Charge the Seller reasonable costs derived from counterfeiting, authentication, shipping, claims, or chargebacks, when applicable.

Temporarily suspend the account.

Permanently terminate the relationship with the Seller.

Cooperate with processors, brand owners, carriers, or authorities when legally appropriate.

MyDeal’s review or action does not constitute an obligation to pre-authenticate all products offered.

24. Changes to Categories and Requirements

MyDeal may modify this Policy to:

Enable or exclude luxury categories.

Add brands subject to additional review.

Establish value thresholds.

Require prior authentication for certain categories.

Modify photograph or evidence requirements.

Limit destinations or shipping methods.

Establish new payout or reserve rules.

Comply with legal, regulatory, or rights-holder requirements.

Material changes will be communicated according to the Seller Terms, except when they must be applied immediately to protect the Buyer, prevent fraud, respond to counterfeit reports, or comply with legal obligations.

25. Contractual Incorporation

This Policy must be incorporated by reference into the Seller Terms and Conditions.

By accepting the Seller Terms, requesting authorization to sell luxury items, publishing a Luxury / Designer Item, or continuing to use that category after the effective date of this Policy, the Seller agrees to comply with all its provisions, to the extent permitted by applicable law.

Annex A — Initial Luxury / Branded Classification Matrix

Annex B — Minimum Luxury Listing Information

Annex C — Evidence MyDeal May Require

Annex D — Luxury Claims Principles

1. Purpose of the Policy

This Pallet / Bulk Lot Policy for Sellers establishes the rules applicable to Sellers that publish, promote, display, or sell merchandise grouped as a pallet, complete lot, or Bulk Lot within MyDealShopper.

This Policy has the following objectives:

Allow complete commercial lots to be sold through a specialized flow.

Clearly inform the Buyer that a Pallet / Bulk Lot is not purchased under the same conditions as an individual product.

Require reasonably accurate descriptions, photographs, manifests, and logistics data.

Correctly separate the merchandise price from freight or special transportation.

Define Final Sale rules without eliminating valid claims for fraud, counterfeiting, materially inaccurate description, non-delivery, or attributable damage.

Protect MyDeal against differences in weight, dimensions, contents, pickup, restricted merchandise, or non-guaranteed commercial expectations.

Allow MyDeal to coordinate freight, logistics review, and authorized routes through MyDeal Xpress.

This Policy is part of the mandatory Seller policies and shall be incorporated by reference into the Seller Terms and Conditions.

2. Scope

This Policy applies to any Seller that, through MyDeal or through a live stream connected to MyDeal:

Publishes a Pallet / Bulk Lot.

Sells a Bulk Lot of merchandise.

Sells one or more pallets as a single commercial lot.

Sells grouped merchandise whose delivery requires freight, pickup, or special handling.

Shows pallets or lots during a live stream.

Requests that MyDeal coordinate pickup, transportation, receipt, or shipping related to that merchandise.

This Policy also applies when the lot is initially promoted through TikTok, Instagram, Facebook, YouTube, WhatsApp, or another platform, provided that the transaction is processed, directed, or managed through MyDeal.

3. Relationship with Other Policies

This Policy shall be interpreted together with:

· C1 — Product Condition and Listing Accuracy Policy.

· C2 — Prohibited and Restricted Products Policy.

· C3 — Fragrance and Beauty Products Policy.

· C4 — Luxury and Designer Authenticity Policy.

· C6 — Seller Shipping and Fulfillment Policy.

· C7 — Returns, Refunds and Claims Policy.

· C8 — Payouts, Reserves and Chargebacks Policy.

· C9 — Seller Verification and Compliance Policy.

· C10 — Seller Terms and Conditions.

· Buyer Terms, when applicable.

· MyDeal Xpress Logistics Terms, when applicable.

· Stripe Connect Terms or payment processor terms, when applicable.

· Carrier, customs, tax, sanctions, AML, fraud prevention, product safety, and compliance requirements, when applicable.

4. Definitions

5. Permitted Sales Model

In Seller v1, MyDeal will allow an authorized Seller to publish and sell:

A complete pallet.

A complete Bulk Lot.

A complete wholesale lot.

A lot composed of several physical pallets sold together as a single commercial unit.

5.1 Listing by Specific Lot

Each listing must correspond to a specific physical lot.

The Seller may not use the same listing to deliver any one of several different lots interchangeably, unless MyDeal later enables a special modality for new, homogeneous, and identical inventory.

5.2 One Lot with Multiple Pallets

When a sale includes several physical pallets:

The listing must identify that one single lot composed of several pallets is being sold.

The Seller must capture the estimated measurements and weight of each pallet when the system requires it.

The Buyer purchases the complete lot, not individual pallets, unless separate listings exist.

5.3 Sale of Individual Products Originating from a Pallet

If the Seller opens a Pallet or lot and sells products individually, those products will no longer be governed as a pallet sale and must be individually published according to their:

Actual Product Type.

Actual Condition.

Applicable category.

Photographs.

Applicable shipping rules.

The fact that the product originally came from a pallet does not eliminate the obligation to classify it correctly.

6. Seller Authorization to Sell Pallet / Bulk Lot

MyDeal may require prior internal authorization for a Seller to publish products under Pallet / Bulk Lot.

Authorization may be granted:

During the Seller's initial onboarding.

When the Seller requests to expand its selling categories.

After validating pickup locations, inventory type, operational capacity, or additional information.

6.1 Information MyDeal May Request

MyDeal may request from the Seller:

Type of lots the Seller wishes to sell.

Predominant merchandise categories.

Inventory photographs.

Evidence of ownership or origin of the merchandise.

Location or locations available for pickup.

Loading capacity, access, or pickup conditions.

Available manifests.

Sales history or commercial references.

Confirmation that the Seller will not include prohibited or undeclared merchandise.

6.2 Authorization Does Not Constitute Content Verification

Authorization to sell pallets or lots does not mean that MyDeal:

Verified every included product.

Confirmed exact quantities.

Validated resale value.

Authenticated branded products.

Certified the manifest.

Guaranteed logistics eligibility of each lot.

The Seller remains responsible for each lot published and sold.

7. Mandatory Product Type

Every Pallet or lot sold as a complete commercial unit must be published using:

Pallet / Bulk Lot

The Seller may not publish a complete Pallet or lot as a Regular product, Large Item, or any other category to avoid Pallet / Bulk Lot requirements, including:

Description requirements.

Separate freight.

Lot condition identification.

Manifest declaration.

Sensitive product review.

Final Sale rules.

Pickup or special handling requirements.

Incorrect classification may be considered a material breach.

8. Mandatory Listing Information

A Pallet / Bulk Lot listing must include, at a minimum, the following information:

MyDeal may require additional fields based on the merchandise, destination, carrier, freight, or applicable risk.

9. Mandatory Lot Description

Every Pallet / Bulk Lot must have an accurate and sufficient description.

The description must state, when applicable:

General merchandise category.

Types of products included.

General condition.

Advertised brands, if any.

Whether it is a mixed assortment.

Whether quantities are approximate.

Whether a manifest exists or does not exist.

Whether special or sensitive merchandise is included.

Whether there is visible damage, incomplete merchandise, returns, or salvage.

Any other information that would reasonably affect the purchase decision.

9.1 Description Limit

The lot description will initially have a maximum limit of:

1,500 characters

MyDeal may expand this limit when the nature of the lot requires a greater level of detail.

9.2 Prohibition on Misleading Descriptions

The Seller may not describe a lot using expressions that create false expectations, including:

“All new” when returns, used products, or damaged products exist.

“All premium brands” without a reasonable basis.

“Guaranteed value.”

“Guaranteed profit.”

“Exact contents” when there is no sufficient manifest.

“Shipping included” when freight must be paid separately.

“Ready for Mexico” or “guaranteed international shipping” outside routes enabled by MyDeal.

10. Main Lot Category

The Seller must select or declare the predominant category of the lot.

Examples:

Apparel / Clothing.

Footwear / Shoes.

Accessories.

Beauty, when permitted and declared.

Fragrance, when permitted and declared.

Home Goods.

Mixed Merchandise.

Another category enabled by MyDeal.

Selecting a general category does not authorize the Seller to hide sensitive or restricted products included in the lot.

11. Lot Condition

The Seller must select the condition that best represents the entire lot.

11.1 Permitted Conditions

11.2 Obligation to Describe Relevant Condition

The Seller must expand in the description any material condition of the lot, especially when it involves:

Customer Returns.

Mixed Condition.

Salvage / Damaged.

Merchandise with deteriorated packaging.

Incomplete merchandise.

Lots containing products whose functionality has not been verified.

11.3 Prohibition on Inflating Condition

The Seller may not use:

New for lots that include used products, returns, or damaged products.

Overstock / Clearance to hide returns or salvage.

Mixed Condition to hide that most of the lot is damaged or non-functional.

12. Manifests

12.1 Declaration of Manifest Existence

The Seller must select one of the following options:

12.2 Rules for Manifest Available

If the Seller selects Manifest available:

The files must correspond to the specific lot offered.

The images or documents must be legible.

The Seller must confirm that the uploaded manifest corresponds to the published lot.

The Seller may not modify, alter, or partially present the manifest in a misleading manner.

The manifest must be made available to the Buyer before the purchase is completed, according to the enabled functionality.

MyDeal may inform the Buyer that the manifest was provided by the Seller and was not independently verified by MyDeal.

12.3 Rules for No Manifest Available

When the lot has no manifest:

The Seller may sell it only if the Seller honestly describes its nature and general condition.

The Seller may not guarantee quantities, brands, retail value, resale margin, or specific contents that cannot be supported.

The Buyer must be informed that the exact contents, quantities, brands, and resale value are not guaranteed unless expressly and verifiably stated in the listing.

12.4 Material Manifest Discrepancies

A material discrepancy may exist when a manifested lot differs materially in:

Quantities.

Categories.

Condition.

Advertised brands.

Main components.

Declared sensitive products.

Value or characteristics expressly guaranteed.

Rules for determining claims, refunds, returns, costs, or responsibility will be governed by the Returns, Refunds and Claims Policy and the applicable Buyer terms.

13. Lot Photographs

13.1 Mandatory Real Photographs

Photographs must show the specific physical lot being offered.

When the lot includes several pallets, the Seller must reasonably photograph the full set or each relevant physical unit.

13.2 What the Photographs Must Allow the Buyer to Identify

The photographs must reasonably allow the Buyer to appreciate:

Number of pallets.

General presentation.

Visible merchandise type.

Exterior condition.

Packaging.

Apparent condition.

Relevant visible damage.

Advertised labels or brands, when applicable.

13.3 Prohibitions

The Seller may not:

Use photographs of another lot.

Use images obtained from another platform as if they were of the offered lot.

Reuse photographs for materially different lots.

Hide visible damage through misleading framing.

Show premium merchandise that will not be part of the lot.

Photograph only a selected portion of the lot to falsely represent the general quality of the whole set.

14. Weight, Dimensions and Number of Pallets

The Seller must provide reasonably accurate information to allow MyDeal to coordinate freight and handling.

14.1 Required Information

When applicable, the Seller must capture:

Number of physical pallets.

Estimated weight per pallet.

Estimated dimensions per pallet.

Estimated total weight.

Dimensions or configuration relevant for handling.

Type of packaging or physical unit, when applicable.

14.2 Tolerances and Accuracy

The Seller understands that freight may depend on weight, dimensions, origin, destination, pickup access, merchandise, and applicable carrier.

If the data provided by the Seller is materially incorrect or incomplete and causes:

Increased freight.

Failed pickup.

Surcharges.

Repackaging.

Rescheduling.

Storage.

Carrier rejection.

Cancellation.

MyDeal may allocate to the Seller the costs attributable to the Seller's error or breach, according to applicable policies.

15. Pickup Location and Collection

15.1 Approved Location

The lot must be available for pickup at a location approved by MyDeal.

The Seller must provide or confirm accurate information about:

Pickup address.

City and state.

ZIP Code.

Available hours.

Access for transportation.

Existence of loading dock, forklift, or other requirements when applicable.

Authorized contact person to release the lot.

15.2 Information Visible to the Buyer

MyDeal may show the Buyer only general origin information, such as:

Ships from Houston, TX

The complete pickup address does not have to be displayed publicly.

15.3 Availability Obligation

Once the purchase or freight coordination is confirmed, the Seller must keep the lot:

Separated.

Identified.

In the published condition.

Available for pickup.

Properly prepared for the agreed pickup.

The Seller may not sell, substitute, modify, open, disassemble, or dispose of the lot once the transaction is confirmed, unless MyDeal gives written authorization.

16. Standard Lot Preparation

The published price must include the standard preparation reasonably necessary for the lot to be ready for pickup, including, when applicable:

Grouping of the sold lot.

Basic identification.

Existing ordinary protection or wrapping.

Availability for pickup at the approved location.

The Seller must disclose if the lot requires special conditions not included in standard preparation, such as:

Special repackaging.

Crating.

Handling with special equipment.

Access restrictions.

Assisted loading.

Additional protection.

Extraordinary additional materials.

Extraordinary costs derived from undisclosed conditions may be attributed to the Seller.

17. Prohibited Products Inside Pallets or Lots

The Seller may not include in a Pallet / Bulk Lot any product prohibited under C2, including, among others:

Counterfeit merchandise.

Stolen merchandise.

Products subject to recall.

Weapons or ammunition.

Drugs, CBD, THC, or controlled substances.

Alcohol, tobacco, vape, or nicotine.

Prohibited medicines.

Prohibited explicit sexual products.

Gift cards, money, or equivalents.

Malicious software or illicit products.

Hazardous materials not enabled.

Food or supplements not enabled for Seller v1.

Including prohibited products in a lot constitutes a material breach, even if those products represent only part of the lot.

18. Sensitive or Special-Handling Products Inside the Lot

When a lot contains sensitive, restricted, or special-handling products that may affect freight, shipping, carrier acceptance, or delivery, the Seller must declare them in the applicable flow and in the description when they are material to the Buyer's decision.

18.1 Sensitive Categories to Declare

The Seller must declare when a lot contains:

Fragrances / Perfumes.

Beauty / Cosmetics — Non-aerosol.

Electronics with batteries.

Aerosols or flammable products.

Regulated products or products subject to special handling.

Luxury / Designer Items advertised as such.

Any other product that MyDeal identifies as sensitive.

18.2 Consequence of Declaration

When sensitive merchandise exists, MyDeal may:

Mark the lot for freight review.

Request additional information.

Limit destinations.

Require a specific carrier or route.

Prevent automatic checkout.

Cancel the operation if the lot is not compatible with the enabled route.

Declaration of sensitive merchandise does not by itself guarantee that the lot can be transported.

19. Lot Price and Freight Exclusion

19.1 What the Published Price Includes

Unless expressly approved by MyDeal, the published price of a Pallet / Bulk Lot includes only:

The merchandise described in the listing.

Standard preparation of the lot for pickup under this Policy.

19.2 What the Published Price Does Not Include

The published price does not include, unless expressly authorized:

Freight.

Pickup.

Domestic or international shipping.

Duties.

Import taxes.

Customs clearance.

Additional insurance.

Destination charges.

Extraordinary repackaging.

Special handling.

Later storage.

Costs caused by incorrect Seller information.

19.3 Seller Obligation During the Live

The Seller must correctly communicate that freight is not included when showing or selling a Pallet / Bulk Lot during a live stream.

The Seller may not state or suggest:

“Shipping included.”

“It reaches you for that price.”

“Free freight.”

“International delivery included.”

unless there is a promotion or condition expressly authorized by MyDeal and correctly reflected in the listing.

20. Freight and Quote to the Buyer

MyDeal will coordinate or facilitate freight according to enabled routes, carriers, and conditions.

The Buyer must receive, before completing the applicable contractual process, clear information that:

Freight is not included in the published lot price.

Freight must be requested and paid separately through MyDeal or under the authorized flow.

Estimates do not replace a final quote.

The cost may depend on origin, destination, weight, dimensions, access, contents, and carrier.

20.1 Freight Tables or Estimates

MyDeal may show guidance freight tables or estimates to help the Buyer make a preliminary decision.

Any table must clearly state that:

Estimated freight costs are informational only and are not a final quote. Final freight cost must be confirmed through MyDeal before shipment is coordinated.

Estimated freight costs are informational only and do not constitute a final quote. The final cost must be confirmed through MyDeal before shipping is coordinated.

20.2 Lot Checkout and Later Freight

The Buyer may complete checkout for the Pallet / Bulk Lot before knowing the final freight, provided that before paying the Buyer expressly accepts that freight is not included in the lot price and that it must be requested, confirmed, and paid separately through MyDeal before the lot may be released, picked up, shipped, or delivered.

MyDeal may show estimated freight tables, ranges, or examples for reference during the live stream, in the Live Store, in the Seller Help Center, or through Customer Service. Those amounts are informational only and do not constitute a final quote.

The Seller must communicate during the live stream that freight is not included and that the Buyer must review approximate tables or request assistance from MyDeal Customer Service before or after checkout, according to the flow enabled by MyDeal.

The lot will not be released, picked up, shipped, or delivered until the applicable freight has been resolved under the process authorized by MyDeal.

21. Final Sale

21.1 General Rule

Sales of Pallet / Bulk Lot will be considered Final Sale with respect to changes of mind, subjective preferences, or commercial expectations of the Buyer.

The Buyer may not request a return solely because:

The Buyer changed their mind.

The Buyer did not like the merchandise mix.

The Buyer expected other brands.

The Buyer expected a higher resale margin.

The Buyer did not obtain the desired profit.

The unmanifested lot did not contain specific products that were never guaranteed.

The Buyer considers the merchandise commercially unattractive, when it materially matches the applicable description.

21.2 Final Sale Does Not Eliminate Protected Claims

The Final Sale rule does not eliminate valid claims related to:

Fraud.

Counterfeit product.

Stolen merchandise.

Lot materially different from the published lot.

Materially different condition.

Materially incorrect manifest, when one exists.

Undisclosed prohibited products.

Non-delivery of the lot.

Damage attributable to the Seller before pickup.

False information about freight being included, contents, or condition.

Applicable deadlines, evidence, and remedies will be governed by C7 and by the corresponding Buyer terms.

22. Claims Related to Manifested and Unmanifested Lots

22.1 Manifested Lots

When a manifest exists, the Buyer may base a claim on material discrepancies regarding:

Quantity.

Type of merchandise.

Advertised brand.

Condition.

Main products.

Sensitive categories.

Components expressly described.

Minor, reasonable, or expressly disclosed variations will not automatically constitute a breach.

22.2 Unmanifested Lots

When the lot has no manifest:

The Buyer assumes the commercial risk that the exact contents are not identified.

The Seller remains obligated to correctly describe the category, general condition, and any known material information.

The Seller may not rely on the absence of a manifest to deliver fraudulent, prohibited, counterfeit, or materially different merchandise from what was advertised.

23. Payment to Seller and Express Payout

Due to the particular risk of Pallet / Bulk Lot:

They will not be eligible for Express Payout by default.

MyDeal may establish reserves, validations, or additional timing.

MyDeal may hold payout during freight, pickup, delivery, claim review, or investigation.

Any exception must be approved in writing in the Seller's commercial conditions or through an applicable operating annex.

Applicable financial rules will be governed by C8 — Payouts, Reserves and Chargebacks Policy.

24. Responsibility for Seller Errors

The Seller may be responsible for reasonable costs derived from:

Incorrect weight.

Incorrect dimensions.

Incorrect pickup location.

Lack of availability of the lot.

Lot different from the published lot.

Prohibited or sensitive products not declared.

False or incorrect manifest.

Insufficient preparation.

Failed pickup attributable to the Seller.

Additional freight caused by incorrect information.

Refunds or claims attributable to Seller breach.

Final economic allocation will be made according to C7, C8, and applicable MyDeal Xpress policies.

25. Obligations During Lives

When a Seller shows Pallet / Bulk Lot during a live stream, the Seller must:

Honestly describe the lot.

Identify its general condition.

State whether a manifest exists or does not exist.

Clarify that freight is not included, unless expressly authorized otherwise.

Not guarantee contents, brands, or value when the Seller cannot support them.

Not promise guaranteed profits, margins, or resale.

Not hide sensitive merchandise or relevant restrictions.

Not state that MyDeal verified the lot or manifest.

Any material statement made during the live stream may be considered part of the listing and used to determine a claim or breach.

26. MyDeal's Authority

MyDeal may, when it reasonably considers necessary:

Request additional evidence.

Request photographs or video of the lot.

Request manifests.

Require correction of the listing.

Block or remove the listing.

Require freight review.

Limit destinations.

Prevent checkout.

Cancel a sale.

Hold payout.

Apply charges attributable to breach.

Suspend the Seller's authorization for pallets.

Suspend or terminate the account.

Report prohibited, fake, or illicit merchandise when appropriate.

MyDeal will not be required to inspect every lot in advance or independently verify every manifest before publication.

27. Material Breaches

The following will constitute material breaches, among others:

Publishing a lot under an incorrect category.

Using photographs of another lot.

Declaring a condition superior to the real condition.

Publishing a false, altered, or other-lot manifest.

Including prohibited merchandise.

Omitting sensitive products that affect handling or freight.

Declaring materially incorrect weights or dimensions.

Not having the sold lot available.

Substituting the lot after purchase.

Promising shipping or freight included when it is not included.

Promising contents, brands, value, or profit without a reasonable basis.

Hiding relevant damage or condition.

Refusing to cooperate with an investigation.

Attempting to sell outside MyDeal to avoid the freight, claims, or payment rules applicable to the transaction initiated on the Platform.

28. Measures and Consequences

In the event of breach or reasonable risk, MyDeal may apply:

Warning.

Mandatory correction.

Listing removal.

Suspension of the pallet flow.

Order cancellation.

Freight review.

Payout hold.

Refund to Buyer under applicable policies.

Chargeback of attributable costs.

Temporary Seller suspension.

Permanent account termination.

Cooperation with carriers, hubs, processors, brands, or authorities when legally appropriate.

29. Policy Updates

MyDeal may modify this Policy to:

Enable new destinations.

Adjust freight requirements.

Incorporate new lot categories.

Modify permitted conditions.

Change manifest rules.

Incorporate security controls.

Establish new pickup requirements.

Adjust claim, payout, or protection rules.

Comply with legal, operational, customs, or carrier requirements.

Material changes must be communicated according to the Seller Terms, except when immediate application is necessary due to security, fraud, prohibited merchandise, carrier, authority, or Buyer protection.

30. Contractual Incorporation

This Policy must be incorporated by reference into the Seller Terms and Conditions.

By accepting the Seller Terms, publishing a Pallet / Bulk Lot, requesting freight, or continuing to use pallet functionalities after this Policy becomes effective, the Seller agrees to comply with all of its provisions, to the extent permitted by applicable law.

Annex A — Mandatory Pallet / Bulk Lot Information

Annex B — Lot Condition

Annex C — Potentially Valid and Invalid Claims

Annex D — Buyer-Facing Information

The Buyer experience must show, according to the implemented functionality:

PALLET / BULK LOT.

General lot condition.

Manifest available or No manifest available.

City and state of origin.

FINAL SALE.

FREIGHT NOT INCLUDED.

Complete description.

Real photographs.

Manifest files, when available.

Relevant weight and dimensions.

Freight notice or applicable quote.

Explanation of protected claims.

1. Purpose of this Policy

This Seller Shipping Eligibility and Fulfillment Policy establishes the rules applicable to Sellers regarding preparation, packaging, dispatch, grouping, labels, hubs, shipping adjustments, special products, and logistics compliance for orders processed through MyDealShopper.

This Policy is intended to:

Define how Seller order shipments are administered.

Establish the mandatory use of labels, routes, hubs, and procedures authorized by MyDeal.

Regulate the visible shipping fee for Buyers on eligible Standard products.

Establish rules for USA Orders, International Orders, Large Items, and Pallet / Bulk Lots.

Define when the Seller fulfillment timeframe begins.

Prevent Sellers from promising unauthorized costs, routes, or delivery times.

Protect Buyers, Sellers, MyDeal, and its hubs from classification errors, packaging issues, shipping issues, restricted products, loss, or non-compliance.

This Policy forms part of the mandatory Seller policies and must be incorporated by reference into the Seller Terms and Conditions.

2. Scope

This Policy applies to every Seller that:

Sells its own products through MyDealShopper.

Receives orders originating from its Live Store, catalog, live, checkout, or any flow authorized by MyDeal.

Uses shipping labels, labels, hubs, routes, freight, or logistics services coordinated by MyDeal.

Ships products directly to Buyers within the United States.

Ships products to MyDeal hubs for consolidation, export, international processing, or later delivery.

Sells Standard products, Large Items, special products, luxury items, fragrances, beauty products, Pallets, or Bulk Lots.

This Policy does not govern purchases made by Personal Shoppers or private appointments. Those services will have separate policies.

3. Relationship with Other Policies

This Policy must be interpreted together with:

· C1 — Product Condition and Listing Accuracy Policy.

· C2 — Prohibited and Restricted Products Policy.

· C3 — Fragrance and Beauty Products Policy.

· C4 — Luxury / Designer Authenticity Policy.

· C5 — Pallet / Bulk Lot Policy.

· C7 — Returns, Refunds and Claims Policy.

· C8 — Payouts, Reserves and Chargebacks Policy.

· C9 — Seller Verification and Compliance Policy.

· C10 — Seller Terms and Conditions.

· Buyer Terms, when applicable.

· MyDeal Xpress Logistics Terms, when applicable.

· Stripe Connect Terms or payment processor terms, when applicable.

· Carrier, customs, tax, sanctions, AML, fraud prevention, product safety, and compliance requirements, when applicable.

4. Definitions

5. General Shipping Principles

MyDeal will use a shipping structure designed for live commerce, active Live Stores, and domestic and international sales from Sellers located in the United States.

The strategy is based on the following principles:

The Buyer must see a simple, clear, and competitive fee.

The Seller does not manually configure the shipping visible to the Buyer.

MyDeal administers shipping, labels, hubs, freight, adjustments, preferred rates, logistics support, and operations.

Actual shipping adjustments may be reflected in the Seller payout when applicable.

Shipping paid by the Buyer is not Seller income.

The Seller must follow the flow, classification, and packaging determined by MyDeal.

MyDeal may modify routes, fees, labels, packages, or shipping rules for operational, contractual, regulatory, carrier, risk, or Buyer protection reasons.

6. Visible Fee for the Buyer: $4.99 Initial Standard Shipping

6.1 General Rule

For eligible Standard products, the Buyer will pay:

$4.99 Initial Standard Shipping

This fee applies as the initial shipping charge for eligible Standard products, subject to the conditions of this Policy.

6.2 Application of the Charge

The $4.99 Initial Standard Shipping charge applies only once when all of the following conditions are met:

Same Buyer.

Same Seller.

Same address or same logistics route.

Same Daily Sales Report.

Eligible Standard products.

Additional eligible Standard purchases by the same Buyer from the same Seller within the same Daily Sales Report do not generate another initial shipping charge.

6.3 Domestic Purchases within the United States

For Buyers within the United States, checkout may show:

$4.99 Standard Shipping

This charge covers the initial shipping administered by MyDeal for eligible Standard orders within the United States.

6.4 International Purchases

For international Buyers, checkout may show:

$4.99 Initial Shipping to MyDeal Hub

This charge covers only the initial leg from the Seller to the hub assigned by MyDeal.

Final international shipping from the MyDeal Hub to the Buyer's country is calculated and paid separately under the applicable MyDeal Xpress policies and Buyer terms.

7. Nature of the Shipping Charge Paid by the Buyer

Shipping charges paid by the Buyer:

Are not Seller income.

Are not Seller credit.

Are not shown as surplus.

Are not automatically delivered to the Seller.

Are not presented as money generated by the Seller's sales.

Are not shown as a direct subtraction against each label in operational screens, unless MyDeal determines that an applicable adjustment should be shown.

Such charges are treated as:

Buyer-paid Standard Shipping Fee collected and managed by MyDeal.

Shipping charges collected from the Buyer are administered by MyDeal to cover, among other items, labels, preferred rates, processing, logistics support, consolidation, hubs, technology, operational handling, carrier adjustments, and costs related to the shipping operation.

The Seller does not acquire any right to such charges, unless MyDeal expressly determines an applicable adjustment within its payout breakdown.

8. Approved Language and Prohibited Language

8.1 Approved Language

Dashboards, help center, tooltips, and payout breakdowns may use expressions such as:

MyDeal shipping coverage applied.

Final shipping adjustment.

Final USA shipping adjustment.

Final hub shipping adjustment.

MyDeal Preferred Shipping Rates for Sellers.

Buyer-paid Standard Shipping Fee collected and managed by MyDeal.

Large Item shipping overage.

8.2 Prohibited or Not Recommended Language

Language suggesting that the Seller receives balances, surplus amounts, or credits from shipping paid by Buyers must not be used.

Avoid expressions such as:

Buyer shipping credits.

Shipping surplus.

Seller contribution.

Buyers paid shipping.

Shipping balance.

Shipping surplus.

Buyer credit.

Difference in favor of the Seller.

Shipping balance in favor of the Buyer.

9. Daily Sales Report

9.1 Function

The Daily Sales Report will be the official window to:

Accumulate daily sales.

Apply the $4.99 Standard fee.

Group eligible Standard purchases from the same Buyer.

Close orders.

Enable package preparation.

Generate labels.

Download individual or bulk labels.

9.2 Timeframe

For v1, MyDeal will use Pacific Time:

Opening: 12:00 AM PT

Closing: 11:59 PM PT

Technical timezone: America/Los_Angeles

9.3 Charge Application Rule

The $4.99 fee applies within the same Daily Sales Report.

Rules:

First eligible Standard purchase from the Buyer to the same Seller within the report: $4.99 is charged.

Additional eligible Standard purchases by the same Buyer, same Seller, same address or route, and same report: $0.00 additional initial shipping is charged.

Purchases after the report closes: enter the next Daily Sales Report and may generate a new $4.99 charge.

9.4 While the Report Is Open

While the Daily Sales Report is open:

The Seller can view sales.

The Seller can review orders.

The Seller can cancel or request adjustments when applicable.

The Seller cannot generate Standard labels.

The Seller cannot download Standard labels.

9.5 When the Report Closes

When the Daily Sales Report closes:

The report moves to Sales History.

Orders are closed to new purchases within that report.

The Seller can select packages.

The Seller can generate labels.

The Seller can download individual or bulk labels.

The system enables shipping preparation according to the applicable flow.

10. Start of Fulfillment Timeframe

10.1 General Rule for Standard Orders

For Standard orders processed through the Daily Sales Report, the Seller fulfillment timeframe begins when:

The Daily Sales Report has closed; and

Shipping preparation, package selection, labels, or fulfillment instructions are available to the Seller.

The timeframe will not be counted from the original time of purchase while the report remains open.

10.2 Dispatch Timeframe

The Seller must tender the order to the authorized carrier within a maximum period of:

24 calendar hours counted from the time shipping is available to the Seller under this Policy.

10.3 Carrier Windows, Sundays, and Holidays

When shipping preparation becomes available outside normal carrier acceptance hours, on Sunday, on a holiday, or at a time when the carrier does not accept packages, the Seller must dispatch the order at the next available carrier acceptance window, as MyDeal determines reasonable.

10.4 Failure to Meet the Timeframe

If the Seller does not dispatch within the applicable timeframe, MyDeal may:

Notify the Seller.

Request immediate fulfillment confirmation.

Cancel the order.

Ask the Buyer whether the Buyer accepts a delay, when applicable.

Issue a refund under applicable policies.

Hold payout.

Suspend Express Payout.

Apply adjustments, charges, or restrictions under applicable policies.

Suspend or terminate the account in case of repeated or serious non-compliance.

11. MyDeal Standard Packages

For eligible Standard products, MyDeal may use four main packages:

These packages apply only to eligible Standard products.

Use of a Large Box does not automatically make the product a Large Item. Large Box is a package within the Standard flow; Large Item is a separate logistics flow.

12. Billable Weight

The system may use billable weight to determine internal costs, eligibility, adjustments, and shipping validations.

Initial rule:

Billable weight = greater of actual weight and dimensional weight.

Initial dimensional weight formula:

Dimensional weight = Length x Width x Height / 139

The divisor may change if the carrier, contract, preferred rate, or MyDeal logistics provider uses a different divisor.

12.1 Approximate Dimensional Weight by Package

Example: if a Large Box physically weighs 5 lb, but dimensionally equals 15 lb, MyDeal may consider 15 lb as the billable weight.

12.2 Recommended Billable Weight by Package

If billable weight exceeds 30 lb, the shipment should not be treated as a regular Standard Package in v1 and may move to review, adjustment, Large Item, or shipping review, as applicable.

13. USA Orders

13.1 Definition

USA Orders are shipments directly from the Seller to the Buyer within the United States.

For USA Orders, the Seller selects a package for each:

Customer Shipment

A Customer Shipment may include multiple eligible Standard products from the same Buyer if they belong to the same Seller, same address, and same Daily Sales Report.

13.2 Operational Flow

When the Daily Sales Report closes:

The Seller enters the closed report from Sales History.

The Seller sees orders grouped by Buyer.

The Seller selects a package for each Customer Shipment.

The Seller generates shipping labels.

The Seller downloads individual labels or all labels from the report, depending on the available functionality.

13.3 Available Packages

For USA Orders, the Seller may select:

Poly Mailer.

Small Box.

Medium Box.

Large Box.

13.4 Internal Calculation

For USA Orders, the cost is calculated internally based on factors such as:

Selected package.

Actual weight.

Dimensional weight.

MyDeal preferred rate.

Actual label cost.

Carrier adjustments.

Coverage applied by MyDeal, if applicable.

Product classification.

Seller non-compliance or operational adjustments.

13.5 Information Visible in Choose Package Type

The Choose Package Type screen for USA Orders will not show a detailed calculation before labels are generated.

The reason is to avoid confusion, friction, or an incorrect perception that the Seller has a right to credits, surplus amounts, or shipping differences paid by Buyers.

Only the following should be shown:

How shipping charges work ⓘ

Recommended tooltip:

Buyers pay a Standard Shipping Fee at checkout. MyDeal manages shipping charges, labels and logistics. Any seller shipping adjustment, if applicable, will appear in your payout breakdown.

13.6 Final USA Shipping Adjustment

If there is a shipping adjustment for USA Orders, it will later be shown in the payout breakdown as:

Final USA shipping adjustment

The adjustment may consider:

Selected package.

Actual weight.

Dimensional weight.

MyDeal preferred rate.

Actual label cost.

Carrier adjustments.

Use of different packaging.

Incorrect classification.

Product that should have been a Large Item.

Seller non-compliance.

Other applicable operational factors.

13.7 Information Not Shown to the Seller

For USA Orders, the following must not be shown to the Seller:

How much each Buyer paid for shipping.

Surplus amounts.

Credits.

Direct difference between $4.99 and actual label cost.

MyDeal margin.

Shipping surplus.

Buyer shipping credit.

Total shipping paid by Buyers when not applicable.

14. International Orders

14.1 Definition

International Orders are shipments from the Seller to a MyDeal Hub.

Examples:

MyDeal Hub — TX.

MyDeal Hub — FL.

Another hub assigned by MyDeal.

Final international shipping from the hub to the Buyer's country is calculated and paid separately by the Buyer under applicable policies.

14.2 Grouping

International orders are grouped by:

Seller.

Daily Sales Report.

Assigned hub.

Logistics route.

Initial groups:

MyDeal may modify names, hubs, groups, or routes according to its operation.

14.3 Operational Flow

For International Orders:

The Seller sees the international group in the closed report.

The Seller selects how many packages will be sent to the MyDeal Hub.

The Seller selects the size of each package.

The system calculates package total.

The system calculates MyDeal shipping coverage applied.

The system shows Final hub shipping adjustment.

The Seller confirms.

Labels and packing slips are generated for each physical package.

Internal Sorting Tags are generated by Buyer or Customer Shipment, when applicable.

The Seller downloads the ZIP for the group.

Final international shipping is charged to the Buyer later.

15. International Base Rates per Box to Hub

For International Orders, MyDeal may use fixed base rates per box to the hub:

For v1, no miles or distance table will be used for this international flow to the hub, unless a later operational change is approved by MyDeal.

16. International Orders Screen — Group Packages

On the screen where the Seller selects international packages, the following should be displayed:

How shipping charges work ⓘ

Recommended tooltip:

Buyers pay a Standard Shipping Fee at checkout. MyDeal manages shipping charges, hub labels and logistics. Available MyDeal shipping coverage may reduce your final hub shipping adjustment.

17. Mandatory Summary Before Confirming International Labels

Before the button:

Confirm & Generate Labels

a compact card must be displayed:

Hub Shipping Adjustment

Fields:

Package total: $[package_total]

MyDeal shipping coverage applied: -$[coverage_applied]

Final hub shipping adjustment: $[final_adjustment]

If the final adjustment is $0.00, it must be shown as $0.00.

18. Formula for International Orders

18.1 Package Total

package_total = sum of base rates for selected boxes.

Example:

Package 1 · Large Box = $19.99

Package 2 · Small Box = $9.99

package_total = $29.98

18.2 Shipping Coverage Available

shipping_coverage_available = internal sum of eligible Standard Shipping Fees paid by Buyers within that group.

This data is internal and must not be shown as the total paid by Buyers if it exceeds the package total.

18.3 Shipping Coverage Applied

shipping_coverage_applied = min(package_total, shipping_coverage_available)

18.4 Final Hub Shipping Adjustment

final_hub_shipping_adjustment = max(0, package_total - shipping_coverage_applied)

18.5 No Surplus Rule

Even if Buyers internally paid more than necessary to cover the package total, no surplus, credits, balances, or differences in favor of the Seller will be shown.

19. Internal Sorting Tags for International Orders

19.1 Mandatory Rule

For International Orders, each Buyer included within a group must remain physically separated inside the box sent to the hub.

The Seller must place each Buyer's products in:

Internal bag.

Poly bag.

Inner package.

Identifiable packaging.

Another method approved by MyDeal.

Each internal package must have an:

Internal Sorting Tag

19.2 Tag Text

The tag must clearly state:

INTERNAL SORTING TAG — DO NOT SHIP SEPARATELY

19.3 Minimum Tag Information

It must include:

Seller name or Store ID.

Destination hub: TX / FL or other assigned hub.

International Group.

Package number.

Customer Shipment ID.

Item count.

Internal QR or barcode.

Date or Daily Sales Report ID.

This tag must not function as a carrier shipping label.

19.4 Instruction for Seller

Recommended copy:

Keep each buyer’s items together inside a separate internal bag or identifiable inner package. Attach the MyDeal Internal Sorting Tag before placing the items inside the hub package. This tag is for MyDeal Hub processing only and is not a carrier shipping label.

20. Large Item

20.1 Definition

Large Item is a separate logistics flow for products that are:

Large.

Heavy.

Bulky.

Fragile and larger in size.

Not properly fitting within Standard packages.

Exceed the recommended billable weight.

Determined by MyDeal as not eligible for Standard Shipping.

20.2 Charge Rule

Large Item is not included in the $4.99 Standard fee.

For v1, the Buyer will pay:

Large Item Shipping: $39 per item

20.3 Standard + Large Item

If a Buyer purchases a Standard product and a Large Item from the same Seller within the same Daily Sales Report:

The Standard product is charged $4.99 Initial Standard Shipping.

The Large Item is charged an additional $39.

They are separate charges.

Large Item is not grouped with Standard items.

Example:

20.4 Activation and Mandatory Fields

Large Item will be available to Sellers, but the Seller must enter additional information when publishing the product.

Mandatory fields:

Estimated packaged length.

Estimated packaged width.

Estimated packaged height.

Estimated packaged weight.

20.5 Overage

If the final shipping cost exceeds the $39 paid by the Buyer due to:

Size.

Weight.

Packaging.

Carrier surcharge.

Incorrect declaration.

Use of different packaging.

Carrier adjustment.

Incorrect classification.

Seller non-compliance.

the difference may be deducted from the Seller payout or treated according to applicable policies.

Recommended name:

Large Item shipping overage

20.6 Grouping

Large Item:

Is not grouped with Standard items.

Is not grouped with another Large Item in v1.

Does not enter International Standard Groups.

Does not enter Pallet / Bulk Lot.

Requires a separate label rule.

21. Pallet / Bulk Lot

21.1 Nature

Pallet / Bulk Lot is outside Standard Shipping.

The following do not apply:

$4.99 Standard Shipping.

$39 Large Item Shipping.

Standard Packages.

USA Standard Orders.

International Standard Orders.

21.2 Separate Freight

Freight is quoted and paid separately.

The Buyer may pay for the Pallet / Bulk Lot before knowing the final freight, provided that before checkout the Buyer expressly accepts that:

Freight is not included in the lot price.

Displayed rates or tabulators are approximate.

Final freight must be requested, confirmed, and paid separately.

The lot will not be released, picked up, shipped, or delivered until the applicable freight has been resolved according to the MyDeal process.

21.3 Freight Tabulator

MyDeal may provide freight tabulators, ranges, or estimated examples so that:

The Seller can explain them during the live.

The Buyer can review them through a link or informational section before checkout.

MyDeal Customer Service can use them as preliminary reference.

Tabulators are informational only and do not constitute a final quote.

21.4 Mandatory Checkbox Before Checkout

Before checkout of a Pallet / Bulk Lot, the Buyer must accept a statement substantially similar to:

I understand that freight is not included in the lot price. I will need to request and pay freight separately through MyDeal Customer Service before the lot can be released or shipped.

21.5 Public Communication

The public view must display:

FINAL SALE • FREIGHT NOT INCLUDED

And in the detail:

Freight is requested and paid separately through MyDeal Customer Service.

21.6 Payout

Pallet / Bulk Lot will not automatically be eligible for Express Payout.

Payout may be subject to:

Payment confirmation.

Freight confirmation.

Pickup coordination.

Pickup or delivery documentation.

Claims review.

MyDeal validation.

Special rules under C5, C7, C8, and MyDeal Xpress.

22. Special Products

22.1 Fragrances

Fragrances may operate under the MyDeal model provided that they are:

New.

Authentic.

Closed.

In intact original retail packaging.

Using routes authorized by MyDeal.

Compliant with carrier requirements.

They may use:

Standard item, if qualified.

Large Item, if applicable due to presentation or size.

For international Buyers, final shipment may require special handling, authorized route, and destination validation.

22.2 Beauty / Cosmetics

Beauty / Cosmetics may use Standard or Large Item depending on size and eligibility, provided that the product is:

New.

Closed.

Unused.

Not expired.

Non-aerosol.

In intact original packaging.

22.3 Electronics with Built-in Battery

Electronics with built-in battery may operate only on routes and destinations authorized by MyDeal.

Rules:

New products only.

Battery installed inside the device.

No loose batteries.

No power banks.

No damaged, used, defective, or recalled products.

The category must not be enabled for open shipping until carriers, packaging requirements, destinations, and operational rules are validated.

22.4 Luxury / Designer

Luxury / Designer may use Standard or Large Item depending on physical size, but requires special rules for:

Authenticity.

Evidence.

Claims.

Payout.

Reserves.

Chargebacks.

It will not automatically be eligible for Express Payout.

23. Refunds and Cancellations Related to Shipping

23.1 $4.99 Standard Shipping

General rule:

If the Buyer keeps other eligible Standard products within the same Daily Sales Report, the $4.99 charge remains.

If the last eligible Standard product of the Buyer within the report is canceled, the $4.99 charge must also be refunded when applicable.

23.2 Partial Cancellation

If the Buyer cancels one product, but keeps other eligible Standard products in the same Customer Shipment:

The $4.99 is not refunded.

The shipment continues.

23.3 Seller Error

If cancellation is due to:

Out of stock.

Damaged product.

Pricing error.

Wrong product.

Unable to fulfill.

Incorrect classification.

Shipment outside authorized flow.

Seller non-compliance.

MyDeal may apply adjustments to the Seller, including shipping, refunds, claims, operational restrictions, or impact on payout.

23.4 International

If the product has already been shipped to the hub or received by MyDeal:

The initial shipping may be considered used.

Final international shipping remains subject to later payment.

If the Buyer does not pay final shipping, storage, charges, disposition, and abandonment rules apply under the applicable terms.

Complete rules for refunds, claims, cancellations, and cost allocation are governed by C7, Buyer Terms, and applicable MyDeal Xpress policies.

24. International Storage and Abandonment

For international purchases that arrive at the MyDeal hub, the Buyer will have free storage according to the applicable membership or plan.

Initial operational table:

After the free period:

Charges may apply.

MyDeal may notify the Buyer.

If the Buyer does not pay, does not respond, or does not request final shipment, the package may move to abandonment status according to the applicable terms.

Complete rules for storage, charges, disposition, and abandonment are governed by applicable MyDeal Xpress policies and Buyer Terms.

25. Payout Breakdown

The Seller payout breakdown may show:

Product sales

MyDeal commission.

Refunds / cancellations.

Final shipping adjustment, if applicable.

Large Item shipping overage, if applicable.

Other applicable adjustments.

= Seller payout

It must not show:

Buyer shipping total.

Buyer shipping credits.

Shipping surplus.

MyDeal margin in shipping.

Shipping surplus.

Total shipping paid by Buyers when not applicable.

Amounts that may be interpreted as a credit in favor of the Seller.

26. Help Center for Sellers

MyDeal must have a clear explanation for Sellers about shipping, labels, packages, charges, and adjustments.

26.1 MyDeal Preferred Shipping Rates for Sellers

Recommended copy:

MyDeal provides sellers access to platform shipping rates for eligible orders processed through the seller dashboard. These rates are used to generate labels, manage packages and support the shipping process.

Buyer shipping fees are collected and managed by MyDeal. They are not seller earnings. These fees help cover shipping labels, processing, consolidation, handling, logistics operations, support and possible shipping adjustments.

If any seller shipping adjustment applies, it will appear in the payout breakdown.

26.2 USA Orders

It must explain that:

USA Orders are direct shipments to the Buyer within the United States.

The Seller selects package.

MyDeal administers labels and shipping.

If any adjustment applies, it will appear as Final USA shipping adjustment.

The $4.99 paid by Buyers is not Seller income.

26.3 International Orders

It must explain that:

International Orders are first shipped to the MyDeal Hub.

The Seller selects Small, Medium, or Large Box.

The v1 base rates to hub are:

Small Box: $9.99.

Medium Box: $14.99.

Large Box: $19.99.

MyDeal may apply shipping coverage to reduce or eliminate the final adjustment.

The Seller only sees the Final hub shipping adjustment.

Final international shipping to the Buyer's country is paid separately.

26.4 Large Item

It must explain that:

Large Item is not included in Standard Shipping.

Buyer pays $39 per item.

Seller enters packaged weight and dimensions.

If the final cost exceeds the fee paid by the Buyer, there may be an overage deductible from payout.

26.5 Pallet / Bulk Lot

It must explain that:

Freight is not included.

The Buyer may pay for the lot, but must quote and pay freight separately.

The freight tabulator is approximate.

The product will not be released, picked up, or shipped until freight is resolved.

Final Sale policy and limited claims apply.

27. Recommended Checkout Copy

27.1 USA Buyer — First Standard Purchase

Display:

$4.99 Standard Shipping

Subtext:

Add more eligible Standard items from this seller before the daily sales report closes with no additional initial shipping charge.

27.2 USA Buyer — Additional Eligible Purchase

Display:

$0.00 additional Standard Shipping

Subtext:

Your Standard shipping for this seller is already covered in the current daily sales period.

27.3 International Buyer — First Standard Purchase

Display:

$4.99 Initial Shipping to MyDeal Hub

Subtext:

Add more eligible Standard items from this seller before the daily sales report closes with no additional initial shipping charge. Final international delivery is paid separately.

27.4 International Buyer — Additional Eligible Purchase

Display:

$0.00 additional Initial Shipping to MyDeal Hub

27.5 Large Item

Display:

$39 Large Item Shipping

For international:

Initial shipping to the MyDeal Hub is included in this charge. Final international delivery is paid separately.

27.6 Pallet / Bulk Lot

Display:

FINAL SALE • FREIGHT NOT INCLUDED

Subtext:

Freight is requested and paid separately through MyDeal Customer Service.

28. Mandatory Use of Authorized Labels and Routes

When MyDeal provides a shipping label or label, the Seller must use only that label for the applicable order, package, or group.

The Seller may not:

Reuse a label for another order.

Modify the destination address.

Change carrier without authorization.

Ship multiple orders in one package when MyDeal has not instructed it.

Separate a grouped order without authorization.

Use its own label to evade tracking, costs, or controls.

Ship to a hub other than the assigned hub.

Ship outside the authorized route.

If the Seller uses a different label or ships outside the approved flow:

It may lose eligibility for protection or Express Payout.

It may be responsible for loss, damage, incorrect shipment, or additional costs.

MyDeal may hold payments while verifying delivery.

MyDeal may consider the conduct a material breach when intentional or repeated.

29. Product Preparation, Packaging, and Identification

The Seller must prepare and package each order in a reasonable and appropriate manner to:

Protect the product during transit.

Avoid contamination, spills, breakage, loss, or improper handling.

Comply with carrier requirements.

Comply with product category rules.

Allow proper identification by MyDeal, the hub, or the Buyer.

MyDeal may require the Seller to include:

Order number.

Buyer code.

Transmission or report code.

Shipping group identification.

Internal Sorting Tag.

Packing slip.

Additional hub label.

Photographic evidence before dispatch.

30. Hubs, Custody, and Responsibility

30.1 Initial Routes

30.2 MyDeal Custody at Hubs

MyDeal operational custody begins only when the package has been:

Physically delivered to the authorized hub; and

Registered or scanned by the MyDeal team or authorized provider.

Carrier status as delivered may serve as evidence, but does not automatically replace internal review or registration when there is a discrepancy, incorrect package, empty package, unlocated delivery, or claim.

30.3 Receipt Does Not Equal Full Verification

Receipt of the package by a hub does not automatically mean that MyDeal:

Verified authenticity.

Validated full condition.

Certified that the content matches the listing.

Accepted prohibited or undeclared products.

Waived any claim against the Seller.

MyDeal may identify shortages, visible damage, prohibited products, or inconsistencies during later processing.

31. Damage, Loss, or Missing Items

Final allocation of responsibility for damage, loss, or missing items will be governed by C7 and MyDeal Xpress policies.

As initial principles:

32. Prohibited, Undeclared, or Shipping-Incompatible Products

If the Seller ships products that are:

Prohibited.

Undeclared.

Incorrectly classified.

Incompatible with the destination.

Incompatible with the carrier.

Subject to undisclosed safety risk.

Should have been classified as Large Item, Pallet / Bulk Lot, or special category.

MyDeal may:

Stop processing.

Cancel shipment.

Hold the product when required by law or safety.

Request permitted instructions.

Dispose of, return, or report merchandise under applicable law and policies.

Cancel the order.

Refund the Buyer.

Hold payout.

Charge the Seller reasonable costs caused.

Suspend or terminate the account.

33. Delayed, Unfulfilled, or Canceled Orders

33.1 Seller Delay

When the Seller cannot meet the promised timeframe, the Seller must immediately notify MyDeal.

MyDeal may:

Cancel the order.

Ask the Buyer whether the Buyer accepts the delay.

Refund the Buyer if the Buyer does not accept or if the delay is not viable.

Hold payout.

Record the non-compliance in the Seller account.

33.2 Product Not Available

If the sold product is no longer available, the Seller must immediately inform MyDeal.

The Seller may not:

Unilaterally substitute the item.

Ship a different variant.

Deliver a different size, color, volume, condition, or presentation.

Offer to resolve outside MyDeal.

33.3 Repeated Non-Compliance

Repeated delays, cancellations, nonexistent stock, or incorrect shipments may result in:

Loss of Express Payout.

Additional reserves.

Reduced visibility.

Publication restriction.

Suspension or termination.

34. MyDeal Authority

MyDeal may:

Determine enabled routes.

Select carriers or logistics providers.

Create, cancel, or modify labels.

Require additional packaging or evidence.

Group international orders.

Designate hubs.

Restrict categories or destinations.

Block shipping of incompatible products.

Hold fulfillment of suspicious merchandise.

Cancel non-viable orders.

Apply remedies to the Buyer.

Hold payouts during investigation.

Charge costs attributable to the Seller under applicable policies.

Suspend or terminate Sellers for non-compliance.

MyDeal does not guarantee that all products, carriers, destinations, hubs, fees, or delivery times will remain permanently available.

35. Material Breaches

The following constitute material breaches of this Policy:

Failure to dispatch within the applicable timeframe.

Use of an unauthorized label.

Shipment of the wrong product.

Shipment of a product in a condition different from the published condition.

Shipment to an incorrect address or hub.

Failure to properly identify an international order.

Failure to separate products by Buyer in International Orders.

Insufficient or product-incompatible packaging.

Shipment of prohibited, restricted, or undeclared products.

Promise of destinations or shipping not enabled.

Shipment of fragrances, luxury, pallets, or other special categories outside the authorized flow.

Classification as Standard of a product that should have been Large Item or Pallet / Bulk Lot.

Product substitution without authorization.

Refusal to provide tracking or evidence.

Repeated cancellations, delays, or missing items.

Diverting sales or shipments outside MyDeal to avoid controls.

36. Consequences of Non-Compliance

MyDeal may apply one or more measures:

Warning.

Operational correction.

Label cancellation.

Order cancellation.

Buyer refund.

Category block.

Suspension of Express Payout.

Temporary hold of funds.

Deduction of attributable costs under applicable policies.

Temporary Seller suspension.

Permanent termination.

Cooperation with processors, carriers, hubs, brands, or authorities when applicable.

37. Policy Changes

MyDeal may modify this Policy to reflect:

New carriers.

New hubs.

New international routes.

Changes in Mexico destination.

New enabled categories.

Changes in Daily Sales Report.

Changes in visible fees.

Changes in packages.

Transportation requirements for special products.

Legal, customs, or regulatory changes.

Improvements in Buyer protection.

Changes in grouping, tracking, sorting tag, or fulfillment procedures.

Material changes will be communicated under the Seller Terms, unless they must be applied immediately due to safety, legality, carrier requirements, fraud, restricted merchandise, or consumer protection.

38. Contractual Incorporation

This Policy must be incorporated by reference into the Seller Terms and Conditions.

By accepting the Seller Terms, receiving a confirmed order, using MyDeal shipping functions, or continuing to sell after this Policy becomes effective, the Seller agrees to comply with this Policy to the extent permitted by applicable law.

Annex A — Initial Shipping Matrix

Annex B — Initial Matrix by Category

Annex C — Checkout Copy

USA Buyer — first Standard purchase

$4.99 Standard Shipping

Add more eligible Standard items from this seller before the daily sales report closes with no additional initial shipping charge.

USA Buyer — additional eligible purchase

$0.00 additional Standard Shipping

Your Standard shipping for this seller is already covered in the current daily sales period.

International Buyer — first Standard purchase

$4.99 Initial Shipping to MyDeal Hub

Add more eligible Standard items from this seller before the daily sales report closes with no additional initial shipping charge. Final international delivery is paid separately.

International Buyer — additional eligible purchase

$0.00 additional Initial Shipping to MyDeal Hub

Large Item

$39 Large Item Shipping

For international:

Initial shipping to the MyDeal Hub is included in this charge. Final international delivery is paid separately.

Pallet / Bulk Lot

FINAL SALE • FREIGHT NOT INCLUDED

Freight is requested and paid separately through MyDeal Customer Service.

Annex D — Payout Breakdown

The payout breakdown may show:

Product sales

MyDeal commission.

Refunds / cancellations.

Final shipping adjustment, if applicable.

Large Item shipping overage, if applicable.

Other applicable adjustments.

= Seller payout

Do not show:

Buyer shipping total.

Buyer shipping credits.

Shipping surplus.

MyDeal margin in shipping.

Shipping surplus.

Total shipping paid by Buyers when not applicable.

1. Purpose of this Policy

This Seller Returns, Refunds and Claims Policy for Seller Sales establishes the rules applicable to cancellations, returns, refunds, claims, Final Sale products, fulfillment errors, damaged products, wrong products, missing items, counterfeits, shipping issues, delivery disputes, storage, abandonment and costs arising from products sold by Sellers within MyDealShopper.

The purpose of this Policy is to:

Protect the Buyer when there is a real problem with the product, listing, shipping or delivery.

Avoid abusive returns, unsupported claims or returns for change of mind in categories where they do not apply.

Define when the Seller may be responsible for refunds, shipping, returns, chargebacks, logistics costs, storage, disposition or adjustments.

Establish different rules by product type: Standard Product, Fragrance / Perfume, Beauty / Cosmetics, Luxury / Designer Item, Large Item, Pallet / Bulk Lot.

Regulate domestic and international claims.

Regulate Delivered but Not Received cases.

Align claims, refunds and returns with listing, restricted products, shipping, payouts, MyDeal Xpress and Buyer Terms policies.

This Policy forms part of the mandatory Seller policies and shall be incorporated by reference into the Seller Terms and Conditions.

2. Scope

This Policy applies to:

Products sold by Sellers with their own merchandise within MyDeal.

Domestic orders within the United States.

Orders to Mexico through routes authorized by MyDeal.

International orders outside Mexico through enabled hubs or routes.

Standard Products.

Large Items.

Fragrance and beauty products.

Luxury / Designer Items.

Pallet / Bulk Lot.

Claims related to listing, condition, authenticity, packaging, shipping, damage, loss, missing items, wrong delivery, hub processing, freight, storage, abandonment or final international delivery.

This Policy does not govern purchases made by Personal Shoppers or private shopping appointments. Those services will have separate policies.

3. Relationship with Other Policies

This Policy must be interpreted together with:

· C1 — Product Condition and Listing Accuracy Policy.

· C2 — Prohibited and Restricted Products Policy.

· C3 — Fragrance and Beauty Products Policy.

· C4 — Luxury / Designer Authenticity Policy.

· C5 — Pallet / Bulk Lot Policy.

· C6 — Seller Shipping and Fulfillment Policy.

· C8 — Payouts, Reserves and Chargebacks Policy.

· C9 — Seller Verification and Compliance Policy.

· C10 — Seller Terms and Conditions.

· Buyer Terms, when applicable.

· MyDeal Xpress Logistics Terms, when applicable.

· Stripe Connect Terms or payment processor terms, when applicable.

· Carrier, customs, tax, sanctions, AML, fraud prevention, product safety and compliance requirements, when applicable.

4. Definitions

5. General Principle of Final Sale and Buyer Protection

All Seller sales are Final Sale with respect to:

Buyer remorse.

Change of mind.

Personal preference.

Resale expectations.

Price comparison.

Subjective dissatisfaction.

Failure to review the listing.

Failure to read the description.

Failure to review photographs.

Failure to review conditions, shipping, freight or published restrictions.

Refusal to pay freight, duties, taxes, customs fees or import charges when they were disclosed or applicable.

However, this Final Sale rule does not eliminate Buyer protection for valid claims.

The Buyer may remain eligible for remedies when there is a covered issue, including:

Wrong product.

Missing product.

Counterfeit product.

Damaged product.

Materially different product.

Product not received.

Error attributable to the Seller.

Error attributable to MyDeal or a hub after registered receipt.

Carrier issue.

Prohibited product.

Non-delivery.

Incident covered by this Policy.

MyDeal may determine in good faith whether a claim is valid based on:

Listing.

Evidence.

Product category.

Shipping route.

Seller performance.

Buyer history.

Carrier records.

Hub records.

Applicable policies.

Fraud risk.

Applicable regulations or restrictions.

6. Types of Potentially Valid Claims

Claims may be considered valid, subject to evidence, deadlines and review, for:

Wrong product.

Product not received.

Product damaged before shipment or due to insufficient Seller packaging.

Product materially different from the listing.

Condition different from what was published.

Missing advertised accessories or components.

Incorrect size, volume, color, shade, model or variant.

Fragrance opened, used, without box, damaged or not authentic.

Beauty product opened, used, expired, repackaged, without permitted packaging or not authentic.

Luxury / Designer item that is fake, replica or not authentic.

Luxury / Designer item with damage, repair or missing item not disclosed.

Pallet / Bulk Lot materially different from what was published.

Manifest materially incorrect.

Undeclared prohibited or restricted product.

Order canceled due to Seller lack of stock.

Seller fails to ship within the applicable timeframe.

Incorrect shipping attributable to the Seller.

Seller fails to properly separate Buyer products in International Orders.

Seller fails to include Internal Sorting Tags.

Damage or loss at the hub after registered receipt, according to Xpress policies.

Error by MyDeal or its authorized provider, when applicable.

Carrier issue covered according to evidence, carrier rules and available coverage.

7. Claims Generally Not Valid

Unless another valid basis exists under this Policy, claims generally will not proceed for:

Buyer change of mind.

Buyer no longer wants the product.

Buyer found the product cheaper elsewhere.

Buyer expected a resale margin.

Buyer did not read the description or review photographs.

Wear, damage or condition clearly described and photographed.

Minor non-material differences.

Normal color variations due to screen, lighting or camera, when not materially misleading.

Delays caused by customs, carrier or destination when disclosed and not attributable to Seller or MyDeal.

Freight being higher than expected for pallets, if Buyer accepted that freight was not included and that the rate table was approximate.

Unmanifested pallet that does not contain specific brands or products that were never guaranteed.

Product opened, used or handled by Buyer after receipt, unless there is a defect, counterfeit, safety issue or valid claim.

Damage caused by Buyer's use, storage, handling or installation.

Subjective dissatisfaction with fragrance scent, beauty shade, texture, perceived size, style, fit or personal preference, when the product materially matches what was published.

Buyer's refusal to pay duties, taxes, customs fees, brokerage fees, freight or final international shipping.

Buyer refuses to receive or collect a package without a valid claim.

Buyer provides an incorrect address.

Buyer fails to request final international shipping within the applicable period.

Customs, border inspection or government actions not caused by a direct MyDeal error.

Carrier claim not approved by the carrier or only partially approved.

8. Initial Deadlines to Submit Claims

Final deadlines must align with Buyer Terms and support operations. For Seller v1, the following initial model is established:

MyDeal may accept a claim after the deadline when there is fraud, counterfeit, prohibited product, recall, safety issue, legal obligation, serious error or evidence that justifies an exception.

9. International Claim Timing: Hub vs. Final Delivery

For international orders, claim deadlines may begin at different times depending on when the problem could reasonably be detected.

MyDeal may adjust deadlines when evidence, carrier timelines, hub processing, customs events, legal restrictions or other factors make strict application of the deadline unreasonable.

10. Evidence Required from Buyer

MyDeal may request reasonable evidence from Buyer, including:

Photographs of the product received.

Photographs of exterior packaging.

Photographs of shipping label.

Opening video, when available.

Photographs of visible damage.

Photographs of missing accessories.

Screenshots of the listing or live.

Description of the problem.

Order number.

Tracking evidence.

Authenticity evidence or external report in luxury cases.

Photographs of lot or manifest discrepancies for pallets.

Customs, duties or carrier documents when applicable.

Carrier case number.

Signed statement.

Police report, when the case is high-value, suspicious or required by carrier/processor.

Any other reasonable evidence by category.

Failure to provide sufficient evidence may result in denial or limitation of the claim.

11. Evidence Required from Seller

MyDeal may request reasonable evidence from Seller, including:

Photographs of the product before shipment.

Photographs of the packed product.

Photographs of the label.

Package weight or dimensions.

Proof of tender to carrier.

Tracking.

Receipt, invoice or proof of origin.

Proof of authenticity.

Manifest.

Photos of the Pallet or lot.

Evidence of separation by Buyer.

Evidence of Internal Sorting Tags.

Communication related to the order.

Any other reasonable evidence.

If the Seller does not cooperate, MyDeal may resolve the claim based on available evidence and apply consequences under this Policy and C8.

12. Seller Response Timeframes

When MyDeal requests information or evidence from the Seller in connection with a claim, the Seller must respond within the applicable timeframe.

If the Seller does not respond within the required timeframe, MyDeal may resolve the claim based on available evidence and may apply:

Refunds.

Payout holds.

Payout reversals.

Shipping adjustments.

Claim costs.

Chargeback costs.

Other measures under this Policy and C8.

13. Daily Sales Report and Fulfillment Timing

For Standard Orders processed through a Daily Sales Report, the Seller fulfillment timeframe begins when:

The applicable Daily Sales Report closes; and

Shipping preparation, package selection, labels or fulfillment instructions are available.

A Seller delay will be evaluated from the time shipping preparation becomes available, not from the Buyer's original purchase time.

This rule applies to Standard Orders that cannot be packed, assigned to package or processed for labels while the Daily Sales Report remains open.

14. Fulfillment Delay Beyond the Promised Timeframe

If fulfillment is delayed beyond the promised or applicable timeframe, MyDeal may:

Notify the Buyer.

Request Buyer consent to wait.

Cancel the order.

Issue a refund.

Apply another remedy required by policy or applicable law.

Hold Seller payout.

Record operational non-compliance.

Suspend Express Payout.

Apply measures under C8 or C10.

The Seller must inform MyDeal as soon as it knows or should know that it will not fulfill within the applicable timeframe.

15. Cancellations Before Shipment

15.1 Cancellation by Buyer

MyDeal may allow Buyer cancellations before the order is prepared, label is generated, shipped, tendered to carrier or processed according to the applicable flow.

Eligibility will depend on order status, product type, route and category.

15.2 Cancellation by Seller

The Seller must request immediate cancellation when:

The product is not available.

The product is damaged.

It published an incorrect price or product.

It cannot meet the deadline.

It detects that the product was misclassified.

It detects that the product is not eligible for the assigned route.

MyDeal may record the cancellation as attributable to Seller and apply consequences if there is negligence, recurrence or impact to Buyer.

15.3 Cancellation by MyDeal

MyDeal may cancel an order when:

The product is prohibited or restricted.

The route is not enabled.

There is fraud risk.

The Seller does not comply.

The Buyer does not complete necessary information.

Payment fails.

The product cannot be shipped.

There is an operational error.

There is a legal, carrier or processor obligation.

There is a safety issue or recall.

Customs, carrier or route reasonably prevents completing the order.

16. Shipping Refunds in Cancellations

16.1 $4.99 Standard Shipping

If the Buyer keeps other eligible Standard Products within the same Daily Sales Report and Customer Shipment, the $4.99 charge may remain.

If the last eligible Standard Product of the Buyer within the report is canceled before shipping is used, the $4.99 charge must be refunded when applicable.

16.2 Partial Cancellation

If an order is partially canceled, but the Buyer keeps other eligible Standard Products in the same Customer Shipment:

The initial shipping is not automatically refunded.

MyDeal may adjust reasonably if the cancellation materially changes the cost or nature of shipment.

16.3 Seller Error

If cancellation is due to Seller fault, MyDeal may charge the Seller for shipping, processing, non-recoverable label void, refund, support or applicable adjustments.

16.4 International Initial Shipping

For international purchases, the initial hub shipping charge may be non-refundable if the package has already been processed, shipped, received or logistically used.

If the product has not yet shipped and the cancellation proceeds, MyDeal may refund it according to the actual order status.

16.5 Pallet / Bulk Lot Freight

Pallet freight will be governed by the conditions accepted at the time of freight quote or freight payment.

The lot price and freight may have different cancellation rules.

17. Standard Products

17.1 Limited Protection

For Standard Products, the Buyer may submit a claim if:

The wrong product is received.

Undisclosed damaged product is received.

A product with a different condition is received.

An incomplete product is received.

The product is not received.

The product is materially different from the listing.

17.2 Change of Mind

In Seller v1, MyDeal will not offer broad change-of-mind returns for Standard Products, unless MyDeal decides to enable a commercial exception for certain categories, Sellers or campaigns.

The base rule will be:

Claims for real issues, not free returns for change of mind.

17.3 Return Required

MyDeal may require the Buyer to return the product before issuing a final refund, unless:

The product is unsafe.

The return cost is unreasonable.

The product is fake, prohibited or non-returnable.

The Seller agrees not to require a return.

MyDeal determines another appropriate remedy.

18. Perfumes and Fragrances

18.1 General Rule

Fragrances sold by Sellers must be new, authentic, closed, sealed and in intact original retail packaging.

18.2 No Return for Change of Mind

Fragrance returns for change of mind, scent preference, intensity, duration, personal taste or subjective comparison will not be accepted, provided that the product received matches the listing and remains compliant with the policies.

18.3 Potentially Valid Claims

Claims may proceed when:

The fragrance arrived opened.

The seal arrived broken without disclosure.

The product arrived used.

The product arrived without a box when the box was required.

The size or version is incorrect.

The product is fake.

The product is different from what was published.

The box or bottle arrived damaged due to fault attributable to the Seller or insufficient packaging.

The product is not eligible for the route and was misclassified by the Seller.

18.4 Product Opened by Buyer

If the Buyer opens the fragrance after receipt, it may not be returned for change of mind.

MyDeal may evaluate later claims only where there is reasonable evidence of counterfeit, defect, safety issue, wrong product or material issue that could not be detected before opening.

19. Beauty / Cosmetics — Non-Aerosol

19.1 General Rule

Beauty and cosmetics permitted in Seller v1 must be new, closed, unused, not expired, not repackaged, non-aerosol and in intact original retail packaging.

19.2 No Return for Change of Mind After Opening

Once opened, tested or used, a beauty product may not be returned for change of mind, shade, texture, smell, personal preference or subjective incompatibility.

19.3 Potentially Valid Claims

Claims may proceed when:

The product arrived opened.

The product arrived used.

The product arrived expired.

The product arrived damaged.

The shade, size or variant does not match.

The product is fake.

The product arrived without required packaging.

The product was repackaged or altered.

The Seller made prohibited or misleading medical claims.

20. Luxury / Designer Items

20.1 Potentially Valid Claims

For Luxury / Designer Items, claims may be considered valid for:

Fake or replica product sold as authentic.

Product materially different from what was published.

Condition inferior to declared condition.

Material damage not disclosed.

Repair or alteration not disclosed.

Advertised accessory not included.

Fake serial, certificate, box or dust bag.

Incorrect brand, model, material or size.

20.2 Change of Mind

There will be no automatic change-of-mind return for luxury items, unless MyDeal or the Seller expressly offered a different commercial policy.

Subjective dissatisfaction will not be a valid claim when the item is authentic and materially matches the listing.

20.3 Authentication

MyDeal may request authentication or additional evidence.

When a reasonable authentication indicates counterfeit or material discrepancy attributable to the Seller, MyDeal may:

Refund the Buyer.

Hold or reverse payout.

Charge reasonable authentication, shipping, investigation or resolution costs to the Seller.

Suspend the category or account.

21. Large Items

21.1 General Rule

Large Items are governed by the general claim rules, but may be subject to shipping, size/weight limits, seller declarations, overage and additional evidence.

21.2 Reference to C6

Large Item eligibility, size/weight limits, Seller declarations, packaging and overage rules are governed by C6.

21.3 Potentially Valid Claims

Claims may proceed for:

Wrong product.

Undisclosed damage.

Damage due to insufficient packaging.

Materially different product.

Missing advertised components.

Non-delivery.

Incorrect classification as Standard or Large Item.

Incorrectly declared weight, dimensions or packaging.

21.4 Shipping Overage

If the shipping cost exceeds the charge paid by the Buyer due to Seller error in weight, dimensions, classification or packaging, MyDeal may treat the difference as Large Item shipping overage under C6 and C8.

22. Pallet / Bulk Lot

22.1 Final Sale and AS-IS / WHERE-IS

Pallet and Bulk Lot sales are Final Sale and may be AS-IS / WHERE-IS when applicable.

This means the Buyer may not claim solely for:

Change of mind.

Subjective preference.

Resale expectations.

Expected profit margin.

Surprise regarding unmanifested content.

Commercial mix that was not guaranteed.

Freight higher than expected if it was accepted as approximate and separate.

Price comparison or later commercial value.

General condition previously declared and accepted.

22.2 Protected Claims

The Final Sale and AS-IS / WHERE-IS rule does not eliminate protected claims for:

Fraud.

Counterfeit product.

Stolen merchandise.

Lot materially different from what was published.

Materially different condition.

Materially incorrect manifest.

Undisclosed prohibited products.

Non-delivery of the lot.

Damage attributable to the Seller before pickup.

Freight promised as included when it was not.

Substitution of the lot after purchase.

22.3 Freight Not Included

Payment of the lot price does not include, guarantee or lock any freight cost.

Before checkout, the Buyer must accept that:

Freight is not included.

The rate table is approximate.

Final freight is requested and paid separately.

The lot is not released, picked up, shipped, delivered or processed for final transport until freight is resolved according to the MyDeal process.

Recommended mandatory text:

I understand that freight is not included in the lot price. I will need to request and pay freight separately through MyDeal Customer Service before the lot can be released, picked up or shipped.

22.4 Buyer Does Not Request, Accept or Pay Freight

If the Buyer pays for the lot but later does not request, accept or pay final freight within the applicable timeframe, MyDeal may apply rules on:

Storage.

Notices.

Fees.

Limited cancellation.

Disposition.

Abandonment.

Resale.

Liquidation.

Other remedies permitted under Buyer Terms, Seller Terms and MyDeal Xpress.

22.5 Physical Returns of Pallets

Physical returns of Pallet / Bulk Lot will be rare and will only be permitted when authorized by MyDeal in connection with a valid protected claim.

22.6 No Express Payout

Pallet / Bulk Lot will not be eligible by default for Express Payout.

23. International Returns and Cost Responsibility

International returns are not guaranteed for all countries, carriers, products, categories or customs situations.

International returns may be accepted only when authorized by MyDeal and when the claim is valid under this Policy.

International returns:

Are not automatic.

Do not apply for buyer remorse.

Do not apply for change of mind.

Do not apply for personal preference.

Do not apply for resale expectations.

Do not apply for refusal to pay final international shipping.

Do not apply for refusal to pay import charges.

Do not apply for dissatisfaction with duties, taxes, customs fees or brokerage charges, unless an express exception is approved by MyDeal.

23.1 Who Pays for International Returns

The party that caused the issue may be responsible for related costs.

Related costs may include:

Return shipping.

International shipping.

Hub handling.

Duties.

Taxes.

Carrier fees.

Storage.

Disposal.

Investigation costs.

Refunds.

Chargebacks.

Payout adjustments.

23.2 International Resolution Options

MyDeal may decide whether the product must be:

Returned to the Seller.

Returned to a MyDeal Hub.

Returned to another designated location.

Held for investigation.

Inspected at a hub.

Disposed of.

Destroyed if unsafe, prohibited or counterfeit.

Resolved through partial refund.

Resolved through no-return refund.

Resolved through another reasonable remedy.

The Buyer may not send an international return without prior authorization and instructions from MyDeal. Unauthorized returns may be rejected and may result in loss of Buyer Protection.

24. Duties, Taxes, Customs Fees and Refused International Delivery

Duties, taxes, customs charges, brokerage fees, import fees and other destination charges may be non-refundable unless the problem was caused by the Seller or MyDeal and recovery is legally or operationally available.

If the Buyer:

Refuses an international delivery without a valid claim.

Refuses to pay duties or import-related charges.

Provides an incorrect address.

Does not collect the package.

Causes the package to be returned.

Causes the package to be abandoned.

the Buyer may be responsible for:

Shipping.

Return shipping.

Storage.

Disposal.

Duties.

Taxes.

Carrier charges.

Loss of buyer protection.

Other costs permitted under applicable policies.

25. Customs, Inspections and Government Actions

MyDeal does not guarantee:

Customs decisions.

Border inspections.

Customs release times.

Import delays.

Government actions.

Authority holds.

Destination restriction changes.

Carrier or customs broker decisions.

Final acceptance of a product by a destination country.

Unless the issue was directly caused by MyDeal's own error, these situations will be resolved according to reasonable available options, Buyer Terms, MyDeal Xpress and applicable policies.

26. Carrier Claims and Coverage

When a claim involves damage, loss or delay attributable to the carrier, MyDeal may initiate, facilitate or require cooperation for a carrier claim.

However:

Carrier claim approval is not guaranteed.

The carrier may deny the claim.

The carrier may partially approve it.

Coverage may not fully cover product value.

Coverage may not cover shipping, duties, taxes, consequential losses or related losses.

The outcome may depend on packaging, evidence, timing, service level, declared value, insurance, carrier rules and applicable conditions.

Seller and Buyer must cooperate with MyDeal when evidence is required for a carrier claim.

27. Free Storage Periods and Abandonment

If an international Buyer:

Does not pay final international shipping.

Does not provide required information.

Does not request shipping within the applicable free period.

Does not respond to notices.

Does not complete necessary instructions.

MyDeal may apply storage fees, hold package, classify the package as abandoned, dispose of it, liquidate it, return it or take any other action permitted by Buyer Terms and MyDeal Xpress.

Initial operational table:

After the applicable free period expires, MyDeal may issue notices and apply abandonment, disposition or storage procedures according to Buyer Terms and MyDeal Xpress policies.

28. International Order Separation and Internal Sorting Tags

For International Orders sent to a MyDeal Hub, the Seller must keep each Buyer's products together inside a separate inner bag, identifiable internal package or MyDeal-authorized method.

The Seller must include the corresponding MyDeal Internal Sorting Tag.

The Internal Sorting Tag:

Is only for internal MyDeal Hub processing.

Must not be used as a carrier shipping label.

Does not replace the external label.

Must not be placed as the main carrier label.

If the Seller does not:

Separate orders by Buyer.

Include Internal Sorting Tags.

Place products in the correct package.

Follow hub preparation instructions.

Correctly identify Customer Shipments.

any resulting missing item, misrouting, delay, hub handling cost, Buyer remedy, refund, claim or payout adjustment may be treated as attributable to the Seller.

29. Delivered but Not Received Claims

If tracking shows delivered, but the Buyer states that the package was not received, the Buyer must report it within:

3 calendar days from delivered status

MyDeal may review:

Tracking details.

Proof of delivery.

Carrier scan data.

Delivery address.

Buyer-provided evidence.

Package location information.

Whether the Buyer checked mailroom, locker, front desk, household members or neighbors.

Buyer claim history.

Seller shipping evidence.

Carrier investigation results.

Hub records, if applicable.

A tracking status marked as delivered does not automatically approve or deny the claim.

MyDeal will review available evidence, carrier information, Buyer history, delivery details and applicable policies before determining the remedy.

For high-value, suspicious or recurring claims, MyDeal may request:

Signed statement.

Carrier case number.

Police report.

Additional verification.

Statement of non-receipt.

Any other reasonable evidence.

If the issue arises from:

Incorrect address provided by the Buyer.

Refusal to collect.

Theft after proper delivery.

Buyer-side issue.

the claim may be denied or limited.

If the issue arises from:

Seller error.

Incorrect label data.

Improper shipment.

Carrier error.

MyDeal/Hub error.

MyDeal may apply the corresponding remedy and cost allocation.

30. Mandatory Return Authorization

Any return must be authorized by MyDeal before shipment.

The Buyer must use:

Carrier indicated by MyDeal.

Label provided or approved by MyDeal.

Return method indicated by MyDeal.

Return address indicated by MyDeal.

Packaging and documentation instructions provided by MyDeal.

Unauthorized returns may be:

Rejected.

Not processed.

Not refunded.

Treated as outside Buyer Protection.

Subject to additional costs.

Limited or denied.

If the Buyer returns on its own without following MyDeal instructions, MyDeal may deny or limit the claim.

31. Condition of Returned Product

When a return is authorized, the Buyer must return the product in the same condition in which it was received, including:

Accessories.

Tags.

Boxes.

Dust bags.

Certificates.

Manuals.

Components.

Packaging.

Included materials.

This obligation will not apply strictly when the claim is based on:

Damage.

Defect.

Counterfeit status.

Unsafe condition.

Prohibited product.

Another issue that reasonably prevents returning the product in the same condition.

If the Buyer returns:

A different product.

Incomplete product.

Used product.

Damaged product.

Altered product.

Product without required accessories.

Product without required packaging.

MyDeal may:

Deny the claim.

Reduce the refund.

Close Buyer Protection.

Apply another remedy permitted by policy and applicable law.

For fragrance, beauty and other sealed products, opening, using, testing or altering the product may limit or eliminate return eligibility, unless the issue could not reasonably be discovered before opening or involves counterfeit, safety, defect or materially incorrect product.

32. Return Shipment Deadlines

When MyDeal authorizes a return, the Buyer must ship the product within the deadline provided by MyDeal.

If the Buyer does not ship the return within the applicable deadline, MyDeal may:

Close the claim.

Deny the refund.

Reduce Buyer Protection.

Require a new review.

Apply another reasonable remedy.

33. Responsibility for Returns

33.1 Seller Error

When the claim is caused by Seller error, the Seller may be responsible for:

Return cost.

Product refund.

Non-recoverable original shipping.

Label costs.

Hub costs.

Freight costs.

Reasonable investigation costs.

Chargebacks.

Payout adjustments.

33.2 Buyer Error

When the return is due to Buyer change of mind or Buyer error and MyDeal permits an exceptional return, the Buyer may be responsible for:

Return shipping.

Original shipping.

Freight.

Restocking or permitted charges.

International costs.

Non-recoverable duties.

Loss of protection if return is made outside the authorized process.

33.3 Carrier Damage or Loss

When damage or loss is attributable to the carrier, MyDeal may manage or require cooperation for a claim with the carrier. Coverage will depend on:

Label used.

Carrier.

Evidence.

Insurance or protection.

Packaging.

Product type.

Carrier rules.

Approval of the carrier claim is not guaranteed.

33.4 Hub Damage or Loss

When damage or loss occurs after registered receipt at a hub, MyDeal Xpress, protection or applicable responsibility policies will apply.

34. Claim Procedure

34.1 Submission

The Buyer must submit the claim through MyDeal's official channel, within the applicable deadline, providing sufficient evidence.

34.2 Initial Review

MyDeal may review:

Listing.

Photographs.

Description.

Product Type.

Condition.

Chat or live.

Tracking.

Buyer evidence.

Seller evidence.

Hub evidence.

Carrier information.

Payment processor information.

Applicable policies.

34.3 Seller Response

MyDeal may request a response from the Seller within the timeframe it determines based on urgency and claim type.

If the Seller does not respond within the timeframe, MyDeal may resolve with the available information.

34.4 Resolution

MyDeal may resolve through:

Claim denial.

Partial refund.

Full refund.

Mandatory return.

Replacement, if approved by Seller and MyDeal.

Credit or commercial adjustment, if applicable and legally permitted.

Return to Seller.

Return to hub.

Product disposition.

Destruction of the product when unsafe, prohibited or counterfeit.

Payout hold or reversal.

Charging costs to the Seller.

Escalation to carrier, hub, processor, brand owner or authority.

35. Partial Refunds, No-Return Refunds and Alternative Remedies

MyDeal may determine that a remedy other than a full return and refund is more appropriate, including:

Partial refund.

No-return refund.

Replacement.

Return-required refund.

Hub inspection.

Disposition.

Credit, if available, legally permitted and accepted.

Another reasonable remedy.

In making this decision, MyDeal may consider:

Product value.

Product category.

Evidence provided.

Shipping cost.

International return cost.

Safety or legal restrictions.

Whether the product is counterfeit or prohibited.

Whether the product is recoverable.

Responsible party.

Buyer history.

Seller history.

Operational feasibility.

MyDeal may require return or inspection before issuing final refund for luxury, high-value, restricted or fraud-sensitive items.

36. Available Remedies

Depending on the case, MyDeal may apply one or more remedies:

37. Refund Method and MyDealPay Not Active

Because MyDealPay is not active in this version, eligible refunds generally must be processed:

To the original payment method; or

Through the applicable payment processor procedure.

Store credit, promotional credit or any internal balance may only be offered if:

It is available.

It is legally permitted.

The Buyer expressly accepts it.

There is an applicable policy.

Unless the Buyer accepts otherwise, a valid refund must not be replaced only by store credit.

Refund timing may vary based on:

Payment processor.

Bank.

Payment method.

Carrier investigation.

Return shipment.

Return inspection.

Fraud review.

Chargeback process.

Another operational factor.

38. Chargebacks and Processor Disputes

If the Buyer files a chargeback, bank dispute or claim with the payment processor, MyDeal may:

Request evidence from Seller.

Hold related payout.

Reverse payout.

Charge costs, fees, shipping, product or chargeback to Seller if the issue was attributable to Seller.

Suspend the account while investigating.

Use listing, fulfillment, tracking, hub, chat, live or communication evidence.

The Seller must cooperate with MyDeal to respond to disputes within processor deadlines.

Applicable financial rules will be governed by C8.

39. Buyer Claim Abuse

MyDeal may deny, limit or investigate claims when it detects Buyer abuse, fraud or irregular conduct, including:

Repeated claims without evidence.

Returns of different products.

Used products returned as if new.

Manipulation of packaging or labels.

Damage caused by Buyer.

False non-receipt claims.

Abusive chargebacks.

Use of products followed by attempted return.

Attempt to obtain free product.

Unauthorized returns.

Late returns.

International returns without prior instructions.

MyDeal may suspend or close Buyer accounts when appropriate, according to Buyer Terms.

40. Seller Abuse or Non-Compliance

MyDeal may take measures against Sellers that:

Generate recurring claims.

Ship wrong products.

Publish misleading information.

Use incorrect product type.

Ship prohibited products.

Omit damage.

Do not respond to claims.

Do not cooperate with evidence.

Cause chargebacks.

Fail to meet fulfillment deadlines.

Do not separate International Orders by Buyer.

Do not include Internal Sorting Tags.

Attempt to resolve outside MyDeal to avoid responsibility.

Possible measures:

Warning.

Payout hold.

Additional reserve.

Suspension of Express Payout.

Category block.

Cancellation of listings.

Temporary suspension.

Permanent termination.

Charges or deductions according to applicable policies.

41. Effect on Payouts

An open claim may affect payout.

MyDeal may:

Hold funds from the order.

Hold funds from other orders if risk exists.

Reverse payout.

Apply reserves.

Exclude the Seller from Express Payout.

Deduct attributable costs.

Suspend payouts until resolution.

The complete applicable rules will be governed by C8 — Payouts, Reserves and Chargebacks Policy.

42. Products Returned to Seller

When a product is returned to Seller:

Seller must reasonably inspect it.

Seller must report if it receives a different product.

Seller must report if the product was used, damaged or altered.

Seller must preserve photographic evidence.

Seller may not resell it on MyDeal without correctly reclassifying its condition.

If the returned product cannot be legally or safely resold, it must be handled according to applicable laws and policies.

43. Counterfeit, Prohibited or Unsafe Products

When a product is allegedly fake, prohibited, recalled, unsafe or illegal, MyDeal may:

Not require return to Seller.

Hold the product if it is at a hub.

Request destruction, disposition or delivery to authority or right holder when appropriate.

Refund Buyer.

Hold payout.

Charge costs to Seller.

Suspend or terminate the account.

Cooperate with brands, carriers, processors or authorities.

44. Mandatory Operational Cross-References

This Policy must remain aligned with the following documents:

44.1 C6 — Seller Shipping Eligibility and Fulfillment Policy

C6 must govern:

Shipping.

Daily Sales Report.

Packages.

Labels.

Large Item.

Sorting tags.

Fulfillment timing.

Hub routes.

Shipping adjustments.

Pallet / Bulk Lot freight flow.

44.2 C8 — Payouts, Reserves and Chargebacks Policy

C8 must govern:

Payout holds.

Payout reversals.

Chargebacks.

Reserves.

Shipping adjustments.

Deductions.

Large Item shipping overage.

Seller liability for claims.

Payout impact from open disputes.

44.3 C10 — Seller Terms and Conditions

C10 must:

Incorporate this Policy by reference.

Authorize MyDeal to decide claims in good faith.

Authorize holds, deductions and adjustments according to applicable policies.

Establish consequences for Seller non-compliance.

Incorporate Seller cooperation obligations.

44.4 Buyer Terms

Buyer Terms should include or may include, as applicable, a summarized buyer-facing version regarding:

Final Sale.

Valid claims.

International returns.

Duties.

Storage.

Abandonment.

Pallets.

Freight.

Return authorization.

Delivered but not received.

MyDealPay not active.

44.5 MyDeal Xpress

MyDeal Xpress must cover:

Hub loss.

Hub damage.

Storage.

Abandonment.

Final international delivery.

Disposal.

International returns.

Customs handling.

Freight.

Pallet processing.

Package hold and release.

45. Changes to this Policy

MyDeal may modify this Policy to reflect:

Changes in permitted products.

Shipping changes.

New carriers or hubs.

Buyer protection changes.

New fraud risks.

Payment processor rules.

Legal or regulatory changes.

New categories or destinations.

Adjustments to deadlines, evidence or remedies.

Changes in storage, abandonment, freight or international returns.

Material changes will be communicated according to Seller Terms, except where immediate application is necessary due to fraud, safety, legality, carrier, chargeback, recall, Buyer protection or compliance.

46. Contractual Incorporation

This Policy shall be incorporated by reference into the Seller Terms and Conditions.

By accepting the Seller Terms, publishing products, receiving orders, using MyDeal shipping or continuing to sell after this Policy becomes effective, Seller agrees to comply with this Policy to the extent permitted by applicable law.

Annex A — Claims Matrix by Category

Annex B — Initial Claim Deadline Matrix

Annex C — Seller Response Timeframes

Annex D — Return Shipment Deadlines

Annex E — Initial Cost Allocation

Annex F — Possible Claim Statuses

Annex G — Free Storage Periods

1. Purpose of this Policy

This Seller Payouts, Reserves, Adjustments and Chargebacks Policy establishes the rules applicable to payments that MyDealShopper releases, authorizes, initiates or facilitates to Sellers for sales processed within the Platform.

This Policy governs:

When a sale appears in the Seller dashboard.

When a sale is considered eligible for payout.

When MyDeal releases the payout.

How Stripe Connect or another authorized provider processes the bank deposit to the Seller.

What deductions, commissions, adjustments or holds may apply.

How refunds, Claims, Chargebacks and disputes are handled.

Which Sellers may access Express Payout.

Which categories are excluded from Express Payout by default.

How operational or risk reserves are handled.

How shipping, Large Item overage, freight, hub issues and Claims affect payout.

What happens when the Seller has a negative balance or amounts owed to MyDeal.

What rights MyDeal retains to protect Buyers, processors, hubs, carriers and the operation.

The core operational phrase of this Policy is:

MyDeal releases the payout; Stripe processes the deposit.

This Policy forms part of the mandatory Seller policies and must be incorporated by reference into the Seller Terms and Conditions.

2. Scope

This Policy applies to:

Sellers registered or approved by MyDeal.

Sales of Seller-owned products within MyDeal.

Sales completed through Live Store, live selling, catalog, checkout, product codes or authorized tools.

Regular payouts.

Express Payouts.

Reserves.

Chargebacks.

Claims.

Refunds.

Shipping adjustments.

Large Item shipping overage.

Pallet / Bulk Lot payouts.

International Orders.

Hub-related Claims.

Applicable deductions and setoffs.

This Policy does not apply to Personal Shoppers, Affiliates, Suppliers or MyDealPay. Those models will have separate policies when activated.

3. Relationship with Other Policies

This Policy must be interpreted together with:

C1 — Product Condition and Listing Accuracy Policy.

C2 — Prohibited and Restricted Products Policy.

C3 — Fragrance and Beauty Products Policy.

C4 — Luxury / Designer Authenticity Policy.

C5 — Pallet / Bulk Lot Policy.

C6 — Seller Shipping and Fulfillment Policy.

C7 — Seller Returns, Refunds and Claims Policy.

C9 — Seller Verification and Compliance Policy.

C10 — Seller Terms and Conditions.

Buyer Terms, when applicable.

MyDeal Xpress Logistics Terms, when applicable.

Stripe Connect Terms or payment processor terms, when applicable.

Carrier, customs, tax, sanctions, AML, fraud prevention, product safety and compliance requirements, when applicable.

For payout-specific matters, this C8 Policy controls over more general Seller policies, except where C6, C7, C9, C10, Buyer Terms, processor rules, carrier rules, law or category-specific policies impose stricter or more specific requirements.

4. Definitions

5. General Principle

The sale appears in the Seller dashboard when the customer completes checkout.

However, checkout confirms the sale; it does not automatically release the payout.

MyDeal releases the payout when the order satisfies the applicable conditions.

After MyDeal releases or initiates the payout, Stripe Connect or another authorized provider processes the bank deposit to the Seller under its own timelines, rules, verifications, funds availability, settings and banking schedules.

The Seller does not acquire an automatic and immediate right to full payment of a sale at the moment the Buyer completes checkout.

Every payout is subject to:

Payment confirmation.

Availability of funds.

Payment processor timelines.

Order fulfillment.

Shipping validation.

Tracking.

Hub receipt, when applicable.

No open Claims.

No Chargebacks.

Category risk.

Seller verification.

Tax, compliance or processor requirements.

Applicable holds, reserves or adjustments.

MyDeal policies.

MyDeal may hold, adjust, offset, reverse or defer payouts when reasonably necessary to protect Buyers, comply with processor obligations, cover financial risk, resolve Claims or prevent fraud.

6. MyDeal Is Not a Bank or Financial Institution

MyDeal is not a bank, money transmitter, stored-value provider, escrow agent or financial institution.

Payment processing and payout services may be provided by Stripe Connect or other third-party payment processors, banking partners or payout providers, subject to their own terms, timelines, verification requirements and compliance rules.

MyDeal may facilitate, authorize or initiate payouts, but it does not control all timing, approvals, holds, verifications or downstream banking processes after release of payout.

7. Entity and Payment Processing

The primary contractual entity for this version is:

MyDealShopper LLC.

Buyer payments may be processed through payment processors authorized by MyDeal.

MyDeal may use one or more payout methods to Sellers, including:

Stripe Connect.

Payment processor payout.

ACH.

Bank transfer.

Manual payout, when MyDeal determines it is necessary.

Any other method permitted by MyDeal.

The available payout method may depend on:

Processor configuration.

Seller verification.

Seller country.

Risk.

Volume.

Category.

Account status.

Compliance.

Technical availability.

8. Release of Payout vs. Bank Deposit

For purposes of this Policy, release of payout means that MyDeal approves, authorizes or manually initiates the eligible net payout through Stripe Connect or another authorized provider.

Release of payout by MyDeal does not guarantee immediate deposit into the Seller's bank account.

After MyDeal releases or initiates the payout, Stripe or the applicable payout provider controls or may affect subsequent processing and bank deposit timing, subject to:

Processor rules.

Payout settings.

Banking schedules.

Verification status.

Weekends.

Holidays.

Eligibility requirements.

Banking network timelines.

Availability of funds.

Risk reviews.

Processor requirements.

MyDeal may release payouts manually through Stripe Connect.

The short Seller-facing phrase is:

MyDeal releases your payout; Stripe processes the bank deposit.

9. Failed Payouts and Returned Deposits

If a payout fails, is rejected, reversed, returned or cannot be completed due to invalid bank information, closed account, account mismatch, verification issue, processor restriction, banking network issue or another cause related to the Seller's payout setup, MyDeal may hold the affected funds until valid payout information is provided.

Any bank return fees, processor fees, failed payout fees or related costs may be deducted from Seller payouts when permitted by law, processor rules and applicable Seller Terms.

Failure to maintain valid payout information may affect payout eligibility, Good Standing, Express Payout eligibility and account access.

10. Minimum Payout Threshold

MyDeal may require a minimum payout amount before releasing or initiating a payout.

Amounts below the minimum payout threshold may remain pending until:

The threshold is reached.

The Seller account is closed.

MyDeal determines that payout is operationally appropriate.

Applicable law requires a different treatment.

The minimum threshold may vary depending on processor rules, bank requirements, payout method, currency, country, risk, fees or operational limitations.

11. Operational Timezone and Cutoff

MyDeal may use its designated operational timezone and daily cutoff time to calculate:

Payout eligibility.

Payout release dates.

Express Payout limits.

Daily payout exposure.

Business Days.

Reporting periods.

Sales report timing.

Risk windows.

Unless otherwise stated, MyDeal may designate the applicable timezone and cutoff in the dashboard, internal settings, Seller communications or applicable operational policy.

12. No MyDealPay in this Version

MyDealPay, wallet, prepaid balance, withdrawable internal balance or user top-ups are not part of this version.

Therefore:

Payouts will not be made through MyDealPay.

Refunds will not default to MyDealPay.

Internal balance will not be used as a standard payment or refund method.

Any future internal credit model will require separate terms.

13. Payout Components

The Seller payout may be calculated by considering, among others:

14. MyDeal Commission

The MyDeal Commission may be:

Fixed.

Variable by Seller.

Variable by category.

Variable by volume.

Variable by risk.

Modified by commercial agreement, plan, promotion, pilot or applicable policy.

Unless otherwise stated, MyDeal Commission is calculated on the Product Sale Price paid by the Buyer, excluding:

Buyer-paid shipping.

Sales tax.

Duties.

Customs charges.

Storage fees.

Hub handling fees.

Freight.

International final shipping.

Other logistics or regulatory charges.

This may be modified if stated in the applicable commercial agreement, Seller dashboard or fee schedule.

Seller agrees that the applicable commission may be deducted before payout.

15. Processor Fees

Unless otherwise stated in the Seller's commercial agreement, dashboard or fee schedule, standard payment processing costs may be included within the applicable MyDeal Commission.

Optional or accelerated processor services, such as Instant Payouts or similar services, may be charged separately if requested or used by the Seller and if available.

Additional processor, cross-border, currency conversion, account, failed payout, banking or payout provider fees may apply if charged by Stripe, banks, payout providers or other processors, and may be deducted or passed through to Seller if disclosed in the applicable agreement, dashboard, fee schedule, processor terms or applicable policy.

MyDeal may modify how processor fees are reflected based on processor changes, costs, commercial plans or commission structure.

16. Sales Tax

Sales tax collected from Buyers, when applicable, is not Seller income and is not part of the Seller payout.

MyDeal, its payment processors, tax providers or authorized partners may calculate, collect, report and remit sales tax under marketplace facilitator laws, tax rules or applicable obligations.

Seller remains responsible for its own tax obligations regarding income, reporting, forms, records or taxes that apply to Seller.

Nothing in this Policy constitutes tax advice.

17. Shipping Fees Are Not Seller Income

Shipping charges paid by Buyers are administered by MyDeal.

The following are not Seller income:

US$4.99 Standard Shipping.

US$4.99 Initial Shipping to MyDeal Hub.

Large Item Shipping paid by Buyer.

Freight paid by Buyer.

International final shipping.

Storage fees.

Hub handling fees.

Duties, taxes or customs charges.

Shipping-related fees collected by MyDeal.

These charges are administered to cover labels, carrier charges, hubs, technology, processing, consolidation, handling, support, operational adjustments and other logistics costs.

Seller does not acquire rights to those charges unless MyDeal expressly determines an applicable adjustment within the payout breakdown.

18. USA Shipping Adjustments

For local U.S. orders, normal differences between the shipping amount paid by the Buyer and the actual carrier label cost are not automatically deducted from the Seller.

However, MyDeal may deduct shipping adjustments, surcharges, address correction fees, additional handling fees, dimensional weight adjustments or other shipping-related costs when caused by:

Seller error.

Incorrect package selection.

Incorrect weight or dimensions.

Improper packaging.

Product misclassification.

Product that should have been classified as Large Item.

Failure to follow C6.

Incorrect use of label.

Address correction caused by Seller information.

Carrier surcharge attributable to Seller.

Another cause attributable to Seller.

19. Payout Breakdown

The payout breakdown may show:

Product sales.

MyDeal Commission.

Refunds / cancellations.

Final shipping adjustment, if applicable.

Large Item shipping overage, if applicable.

Freight adjustment, if applicable.

Hub adjustment, if applicable.

Chargeback adjustment.

Reserve.

Negative balance deduction.

Processor-related deduction, when applicable.

Net Seller Proceeds.

MyDeal may modify the payout breakdown format based on dashboard capabilities, provider limitations, operational needs or reporting improvements.

20. Conditions for a Sale to Be Eligible for Payout

A sale may become eligible for payout only when all applicable conditions are met, including:

Payment has been confirmed and is not reversed.

The order has not been canceled.

The product is not prohibited or blocked.

The Seller is verified and eligible.

The Seller has valid payout setup.

The Seller has valid tax information when required.

Shipping requirements have been satisfied.

Tracking, label or hub requirements have been satisfied.

No open Claim exists that requires a hold.

No open Chargeback exists.

No fraud review requires a hold.

No category risk hold applies.

No processor hold applies.

No legal, sanctions, AML or compliance hold applies.

No negative balance prevents release.

MyDeal has not determined another applicable risk.

21. Regular Payout

Regular payout is the ordinary payout schedule for eligible sales when no Express Payout or special hold applies.

22. Regular Payout for Local U.S. Orders

For local U.S. orders, MyDeal will generally release the regular payout two (2) Business Days after the carrier confirms delivery of the order to the Buyer, provided there is no open Claim, Chargeback, shipping issue, product restriction, fraud review, verification issue, negative balance, processor hold, category risk hold or other applicable hold.

Carrier-confirmed delivery does not prevent MyDeal from applying a hold, reserve, reversal or Claim review if the Buyer reports non-receipt, fraud, wrong item, damaged item, unauthorized transaction or another issue covered by Buyer Protection or C7.

If delivery confirmation is inconsistent, incomplete, suspicious or disputed, MyDeal may delay the payout until the issue is reviewed.

23. Regular Payout for International Orders

For international orders, MyDeal will generally release the regular payout two (2) Business Days after an authorized MyDeal warehouse confirms receipt of the package shipped by the Seller, provided there is no discrepancy, Claim, prohibited product issue, shipping issue, hub issue, fraud review, verification issue, negative balance, processor hold, missing Internal Sorting Tags, product restriction or other applicable hold.

Warehouse receipt means the package has been received and logged by an authorized MyDeal warehouse.

MyDeal may delay payout if the package is incomplete, mislabeled, missing Internal Sorting Tags, mixed with other Buyers' items, damaged, inconsistent with the order, prohibited, restricted or otherwise not processable.

This international regular payout rule is designed so that Seller does not have to wait until final international delivery to the Buyer, unless a hold, Claim, discrepancy or other risk applies.

24. Clarifications Regarding the Regular Calendar

Two (2) Business Days does not mean immediate bank deposit.

The period refers to MyDeal's release of payout, not to Stripe's bank deposit timing.

Weekends, U.S. federal holidays, processor delays, bank schedules, verification, risk reviews, failed payouts or missing payout information may affect when funds actually arrive in the Seller's bank account.

25. Express Payout

Express Payout is a discretionary benefit for selected Sellers.

Selected Sellers may qualify for Express Payouts of up to Five Hundred U.S. Dollars (US$500) per day on eligible Net Seller Proceeds.

Express Payout:

Is not automatic.

Is not a default right.

Does not apply by default to new Sellers.

Depends on MyDeal approval.

Is subject to funds availability.

Is subject to Stripe Connect or processor availability.

Is subject to order validation.

Is subject to exposure limits.

Is subject to category and risk review.

May be suspended, reduced or removed by MyDeal.

For purposes of Express Payout, the US$500 daily limit applies to eligible Net Seller Proceeds after applicable MyDeal commissions, refunds, adjustments, holds, reserves, Chargebacks, shipping adjustments and deductions.

26. Express Payout Conditions

To qualify for Express Payout, Seller must generally satisfy conditions such as:

Seller is approved by MyDeal.

Seller remains in Good Standing under C9.

Seller has completed verification.

Seller has valid payout setup.

Seller has valid tax information.

Seller has acceptable shipping performance.

Seller has low Claim rate.

Seller has low Chargeback rate.

Seller has no unresolved compliance hold.

Seller has no material negative balance.

Seller has no material fraud, legal, product, processor or compliance concern.

Seller sells eligible products.

The order is not in a high-risk category excluded by default.

The order is not subject to authenticity review.

The order is not subject to open Claim or Chargeback.

Funds are available.

Processor rules allow payout.

MyDeal determines risk is acceptable.

Express Payout does not apply by default to:

Pallet / Bulk Lot.

Luxury / Designer.

High-value items.

Products with Claims.

Products with Chargebacks.

Products under authenticity review.

Restricted products.

High-risk categories.

New Sellers.

Seller accounts with unresolved holds.

27. Express Payout on Local U.S. Orders

For local U.S. orders, MyDeal may release Express Payout after:

A valid shipping label has been generated.

The carrier provides a valid acceptance scan.

Or another shipment confirmation accepted by MyDeal exists.

The order is otherwise eligible.

No applicable hold exists.

MyDeal may delay or deny Express Payout if:

The label was generated but the package was not accepted.

The scan is missing, delayed, inconsistent or suspicious.

The product is high risk.

The order is under review.

The Seller has open Claims, Chargebacks or negative balance.

MyDeal determines exposure is too high.

28. Express Payout on International Orders

For international orders, Express Payout may allow approved Sellers to receive eligible funds earlier than the regular two-Business-Day release schedule after an authorized MyDeal warehouse confirms receipt of the package.

Express Payout for international orders may require:

Receipt by authorized MyDeal warehouse.

Correct Internal Sorting Tags.

Correct grouping.

No discrepancy.

No prohibited product issue.

No hub issue.

No open Claim.

No compliance hold.

No category risk hold.

No negative balance.

No processor restriction.

If the package is incomplete, mixed, mislabeled, missing tags, damaged, prohibited, restricted or inconsistent, Express Payout may be denied or delayed.

29. Initial Express Payout Limits

The initial Express Payout limits are:

MyDeal may increase, reduce, suspend or cancel these limits based on performance, available capital, processor timelines, Claims, Chargebacks, risk or category.

30. Amounts Not Released Through Express Payout

For Sellers approved for Express Payout, amounts not released through Express Payout may remain pending until the applicable regular payout schedule is satisfied.

Amounts above the daily Express Payout limit may be paid under the regular payout calendar.

MyDeal may also apply a temporary reserve when necessary to cover Claims, Chargebacks, refunds, shipping adjustments, negative balance exposure, processor requirements or other risk factors.

31. Revocation or Suspension of Express Payout

MyDeal may revoke, suspend, reduce or pause Express Payout at any time if:

Seller no longer remains in Good Standing.

Seller has open Claims.

Seller has Chargebacks.

Seller has shipping delays.

Seller has category risk.

Seller has negative balance.

Seller changes product type or volume.

Seller enters a high-risk category.

Processor delays or holds apply.

Funds availability changes.

Fraud or compliance review applies.

MyDeal determines exposure is too high.

Loss of Express Payout does not necessarily terminate the Seller account.

The Seller may continue to receive regular payouts if eligible.

32. Reserves

MyDeal does not apply an automatic reserve to every regular payout by default.

However, MyDeal may apply temporary reserves when reasonably necessary based on:

Seller history.

Category risk.

Express Payout participation.

Claims.

Chargebacks.

Negative balance exposure.

Processor requirements.

Unusual sales volume.

Fraud review.

Shipping issues.

Legal requirements.

International exposure.

High-value items.

Seasonal volume.

Operational changes.

Other risk factors.

New Seller status alone does not automatically require a reserve in every case; however, MyDeal may apply a reserve or hold to new Sellers when lack of history, category, volume, Express Payout participation, risk factors or processor requirements justify it.

33. Reserve Reasons

MyDeal may apply reserves for reasons including:

New Seller with insufficient history.

Sudden high volume.

High-risk category.

Luxury / Designer.

Pallet / Bulk Lot.

Fragrance / Beauty with Claims.

Large Item overage exposure.

International exposure.

Claims or refunds.

Chargebacks.

Late shipping.

Missing tracking.

Lack of evidence.

Processor risk.

Fraud review.

Negative balance.

High-value items.

Peak season risk.

Operational or legal changes.

Participation in Express Payout.

Seller behavior increasing risk.

34. Reserve Types

35. Reserve in Express Payout

For Sellers approved for Express Payout, amounts not released through Express Payout may remain pending until the applicable regular payout schedule is satisfied.

MyDeal may also apply a temporary reserve when necessary to cover Claims, Chargebacks, refunds, shipping adjustments, negative balance exposure, processor requirements or other risk factors.

MyDeal may retain a portion of funds not released through Express Payout to cover open exposure.

This reserve may be adjusted based on category, order volume, Claim history, Chargeback history, Seller history, processor requirements and operational risk.

36. Reserve Release

A reserve may be released when MyDeal determines that the relevant risk has been resolved or reduced.

Reserve release may depend on:

Delivery confirmation.

Hub receipt.

Claim resolution.

Chargeback resolution.

Return receipt.

Authentication review.

Inspection.

Processor release.

No further risk.

No negative balance.

Compliance clearance.

Reserve release does not waive MyDeal's right to apply future reserves.

37. No Interest on Holds or Reserves

Unless required by applicable law, payout holds, pending balances and reserves do not accrue interest for the benefit of Seller.

Seller does not earn interest on amounts held, reserved, pending or delayed.

38. Payout Holds

MyDeal may apply a payout hold when risk, missing information, non-compliance or dispute exists.

Possible hold causes include:

Open Claim.

Chargeback.

Suspected counterfeit.

Luxury authenticity review.

Pallet discrepancy.

Seller does not respond.

Missing tracking.

Delivered but not received dispute.

Hub discrepancy.

International restriction.

Processor hold.

Verification issue.

Tax documentation missing.

Negative balance.

Fraud review.

Missing payout information.

Failed payout / returned deposit.

Unclaimed funds issue.

Product restriction.

Shipping issue.

Missing Internal Sorting Tags.

Hold may apply to a specific order, category, Seller account or payout balance.

Hold may remain until MyDeal determines the risk is resolved or reduced.

39. Payout Reversals and Deductions

MyDeal may reverse, deduct, offset or recover amounts from current or future payouts when:

Refund is issued.

Chargeback is filed or lost.

Claim is approved.

Seller shipped wrong item.

Seller shipped damaged item.

Seller failed to ship.

Seller shipped late.

Seller misclassified product.

Seller used incorrect packaging.

Seller caused shipping adjustment.

Seller caused Large Item overage.

Seller caused freight cost.

Seller caused hub issue.

Seller sold prohibited product.

Seller sold counterfeit product.

Seller provided false information.

Seller has negative balance.

Seller owes fees, costs or indemnity amounts.

Deductions may apply to current payout, future payout, reserve, pending balance or other amounts payable to Seller.

40. Refunds

Refunds may affect Seller payout depending on cause, timing, category, Claim outcome, policy and responsibility.

40.1 Refunds Attributable to Seller

Refunds may be deducted from Seller payout when caused by:

Incorrect product.

Product not shipped.

Product materially different from listing.

Undisclosed damage.

Counterfeit product.

Prohibited product.

Expired product.

Used product sold as new.

Open product sold as sealed.

Missing accessories.

Seller misrepresentation.

Late shipping attributable to Seller.

Shipping issue attributable to Seller.

Failure to follow C1-C7.

Seller may also be responsible for return shipping, shipping adjustments, Claim costs, inspection costs, authentication costs, hub costs or related costs when attributable to Seller.

40.2 Refunds Not Attributable to Seller

Refunds are not automatically charged to Seller when issued solely because of:

MyDeal commercial goodwill.

MyDeal-funded coupon.

MyDeal operational decision not attributable to Seller.

Processor issue not attributable to Seller.

Carrier issue not attributable to Seller, subject to carrier claim rules.

Legal or compliance issue not attributable to Seller.

MyDeal may still apply holds while determining responsibility.

41. Promotions, Discounts, Coupons and Credits

41.1 Seller-Funded Discounts

Seller-funded discounts reduce Seller payout.

41.2 MyDeal-Funded Discounts

MyDeal-funded discounts do not reduce Seller payout unless otherwise disclosed.

41.3 Buyer Coupons Funded by MyDeal

Buyer coupons funded by MyDeal do not reduce Seller payout unless otherwise disclosed.

41.4 Affiliate or Creator Commissions

Affiliate or Creator commissions are deducted from Seller payout only if Seller participates in or accepts that program.

41.5 Goodwill Refunds

Goodwill refunds issued solely as a commercial decision by MyDeal are not automatically charged to Seller unless the issue was attributable to Seller.

41.6 Refunds Caused by Seller Error

Refunds caused by Seller error may be deducted from Seller payout.

42. Chargebacks

Chargebacks may result in payout holds, deductions, reversals, reserves, negative balances or account limitations.

42.1 Cooperation Obligation

Seller must cooperate with MyDeal in responding to Chargebacks.

Seller may be required to provide:

Tracking.

Proof of shipment.

Proof of delivery.

Product photos.

Packaging photos.

Listing evidence.

Buyer communications.

Proof of authenticity.

Internal Sorting Tags.

Hub evidence.

Carrier evidence.

Any other evidence requested by MyDeal or processor.

42.2 Response Time for Chargebacks

For Chargeback evidence, Seller may be required to respond within a shorter timeframe specified by MyDeal, which may be as short as two (2) Business Days depending on processor deadlines.

Failure to respond may result in loss of dispute, deduction or hold.

42.3 Chargeback Costs

If the Chargeback is attributable to Seller, MyDeal may deduct:

Transaction amount.

Chargeback fee.

Processor fee.

Shipping cost.

Return cost.

Claim cost.

Investigation cost.

Authentication cost.

Hub handling cost.

Any related cost permitted under law, processor rules and Seller Terms.

42.4 Won Chargeback

If a Chargeback is won, MyDeal may release held funds, subject to other holds, reserves, Claims or risk factors.

42.5 Lost Chargeback

If a Chargeback is lost, MyDeal may deduct or recover the transaction amount and related costs from Seller when attributable to Seller or as permitted by applicable policies.

43. Shipping Adjustments

Shipping adjustments may affect payout when caused by Seller or when applicable under C6.

Examples include:

Incorrect package selected.

Incorrect weight.

Incorrect dimensions.

Incorrect product classification.

Large Item not selected.

Improper packaging.

Additional handling.

Dimensional weight adjustment.

Address correction caused by Seller.

Carrier surcharge caused by Seller.

Use of unauthorized label.

Failure to follow hub instructions.

Failure to follow Internal Sorting Tag rules.

43.1 Final USA Shipping Adjustment

Normal differences between Buyer-paid local U.S. shipping and actual carrier label cost are not automatically deducted from Seller.

However, Seller-attributable overages may be deducted under this Policy and C6.

43.2 Final Hub Shipping Adjustment

If Seller causes additional hub shipping cost, consolidation cost, relabeling cost, handling cost or routing cost, MyDeal may deduct the applicable amount.

43.3 Large Item Shipping Overage

If the actual Large Item shipping cost exceeds the Large Item shipping fee paid by the Buyer at checkout, currently US$39 unless MyDeal states another applicable fee, and the excess is attributable to the Seller under C6, MyDeal may deduct the applicable Large Item shipping overage.

43.4 Pallet / Bulk Lot Freight

Pallet / Bulk Lot freight is not included in the product checkout price unless MyDeal expressly states otherwise.

Freight paid by the Buyer is not Seller income.

Seller may be responsible for freight-related adjustments if the Seller misrepresents location, dimensions, weight, lot condition, pickup requirements or availability.

44. International Orders and Hub-Related Adjustments

International orders may involve hub receipt, sorting, consolidation, export, import and final delivery processes.

Payout may be held or adjusted if:

The Seller package is incomplete.

The package is mislabeled.

Internal Sorting Tags are missing.

Items from different Buyers are mixed.

Product is prohibited.

Product is restricted.

Product is damaged before hub receipt.

Product does not match the order.

Hub cannot process the package.

Seller failed to follow C6.

Seller caused extra handling, inspection, return or destruction cost.

MyDeal may deduct hub-related costs attributable to Seller.

45. Pallet / Bulk Lot

45.1 No Express Payout by Default

Pallet / Bulk Lot orders are not eligible for Express Payout by default.

45.2 Payout Subject to Validations

Payout for Pallet / Bulk Lot orders may be subject to validation of:

Lot availability.

Pickup location.

Lot condition.

Manifest status.

Photos.

Freight coordination.

Buyer acknowledgment.

No open Claim.

No material discrepancy.

No prohibited products.

No fraudulent listing.

No Seller non-compliance.

45.3 Special Holds

MyDeal may apply special holds to Pallet / Bulk Lot orders due to:

Freight risk.

High value.

Final Sale disputes.

AS-IS / WHERE-IS limitations.

Unmanifested lot risk.

Condition discrepancy.

Buyer Claim.

Seller failure to make lot available for pickup.

Carrier or freight issue.

Destination limitation.

46. Luxury / Designer Payouts

Luxury / Designer items may be subject to payout holds, reserves or deductions due to:

Authenticity review.

Proof of origin request.

Proof of authenticity request.

High value.

Counterfeit Claim.

Brand owner report.

Buyer Claim.

Chargeback.

Mismatch with listing.

Missing accessories.

Undisclosed condition issue.

Luxury / Designer items are not eligible for Express Payout by default.

MyDeal may hold payout until authenticity, Claim or risk review is resolved.

47. Fragrance and Beauty Payouts

Fragrance and Beauty products may be subject to payout holds, reserves or deductions due to:

Seal issue.

Expiration issue.

Used or opened product.

Repackaged product.

Counterfeit Claim.

Shipping restriction.

International restriction.

Product safety issue.

Buyer Claim.

Chargeback.

Category non-compliance.

Express Payout may be limited or denied for these categories when risk exists.

48. Large Item Payouts

Large Item payouts may be subject to holds or deductions due to:

Large Item shipping overage.

Incorrect dimensions.

Incorrect weight.

Improper packaging.

Carrier surcharge.

Address correction.

Damage claim.

Freight or handling issue.

Failure to classify the product correctly.

Large Item payouts may be delayed until shipping cost and delivery risk are reasonably clear.

49. Negative Balance

A negative balance exists when Seller owes MyDeal amounts due to:

Refunds.

Claims.

Chargebacks.

Shipping adjustments.

Large Item overages.

Freight costs.

Hub costs.

Fees.

Commissions.

Processor fees.

Indemnity obligations.

Other deductions or amounts owed.

49.1 Negative Balance Recovery

MyDeal may recover a negative balance by:

Deducting from current payouts.

Deducting from future payouts.

Applying reserves.

Applying pending balances.

Requesting direct payment.

Issuing an invoice.

Suspending payouts.

Restricting the account.

Referring the balance for collection.

Pursuing available legal remedies.

49.2 Suspension for Negative Balance

MyDeal may suspend Seller privileges, payouts, listings, shipping access, category access or Express Payout eligibility while a negative balance remains unresolved.

50. Processor Holds and Delays

Processors, banks or payout providers may impose holds, delays, reserves, reviews or restrictions.

MyDeal may delay payouts when:

Stripe Connect requires verification.

Processor flags risk.

Banking network delay occurs.

Funds are unavailable.

Processor holds funds.

Processor requires additional information.

Processor rejects payout.

Processor limits category or transaction.

Processor requires account review.

Processor rules require withholding or delay.

MyDeal is not responsible for processor or banking delays after MyDeal releases or initiates payout.

51. Verification, Tax Forms and Compliance Holds

MyDeal may hold payouts if:

Seller verification is incomplete.

Stripe Connect onboarding is incomplete.

Bank account is invalid.

Tax form is missing.

Tax information is mismatched.

INFORM-related information is missing.

Seller is not in Good Standing.

Category approval is incomplete.

Sanctions or AML review applies.

Fraud review applies.

Compliance review applies.

Seller fails to respond to MyDeal request.

Material Change is not reported.

Processor restricted business issue applies.

Destination or routing restriction applies.

Medical or therapeutic Claim issue applies.

C9 governs Seller verification, compliance status and eligibility.

52. Taxes, Reporting and Withholding

MyDeal, Stripe or applicable payment providers may issue tax forms, including Form 1099-K or other required reports, when required by law, processor rules or tax reporting requirements.

Seller is responsible for ensuring that tax information is accurate and matches IRS or applicable tax authority records.

MyDeal may hold or withhold payouts if required by law, tax rules, processor requirements or missing tax information.

Sales tax collected from Buyers is not Seller income and is not part of Seller payout.

Seller is responsible for its own income, business, franchise, sales, use or other tax obligations unless MyDeal is legally required to collect or remit specific amounts.

53. Fraud, Abuse and Circumvention

MyDeal may hold, reverse, deduct or deny payouts if Seller engages in or is suspected of:

Fraud.

Fake orders.

Collusion.

Manipulated sales.

False tracking.

False delivery evidence.

Counterfeit sales.

Off-platform circumvention.

Chargeback abuse.

Refund abuse.

Buyer data misuse.

Payment manipulation.

Sanctions evasion.

Money laundering.

False documentation.

Policy evasion.

Fraud or abuse may result in payout hold, account limitation, suspension, termination, reporting or legal action.

54. Right of Setoff

Seller authorizes MyDeal to offset, deduct, withhold, recover or apply any amounts owed by Seller against any amounts payable to Seller, including current payouts, future payouts, reserves, pending balances, credits, reimbursements or other amounts payable under the Platform.

Amounts owed by Seller may include refunds, Chargebacks, Claims, shipping adjustments, Large Item overages, freight costs, hub costs, return costs, authentication or inspection costs, failed payout fees, negative balances, processor fees, indemnity amounts and any other amounts owed under Seller Terms or incorporated policies.

If amounts owed exceed available payouts or reserves, MyDeal may request direct payment, issue an invoice, suspend payouts, restrict the account, refer the balance for collection or pursue any remedy available under Seller Terms, incorporated policies or applicable law.

Any direct debit, bank account charge or payment method charge will be made only where authorized by Seller, processor terms, applicable payment authorization or applicable law.

55. Seller Payout Questions and Adjustment Disputes

If Seller believes a payout calculation, deduction, reserve, negative balance, shipping adjustment, Claim allocation or Chargeback allocation is incorrect, Seller may submit a payout review request through the method designated by MyDeal.

Seller must provide supporting evidence within the timeframe requested by MyDeal.

MyDeal will review the request in good faith, but may maintain holds, reserves or deductions while Claims, Chargebacks, processor reviews, legal issues or risk concerns remain unresolved.

Seller must submit payout review requests within thirty (30) calendar days after the payout, deduction, adjustment, reserve or negative balance appears in the Seller dashboard, unless a shorter deadline is required for Chargebacks, processor evidence, carrier Claims, legal reasons, compliance reasons or another urgent operational requirement.

For Chargeback evidence, Seller may be required to respond within a shorter timeframe specified by MyDeal, which may be as short as two (2) Business Days depending on processor deadlines.

56. No Guarantee of Payout in Case of Non-Compliance

MyDeal does not guarantee payout when the Seller:

Violates Seller Terms.

Violates C1-C10.

Sells prohibited products.

Sells counterfeit products.

Fails verification.

Fails to fulfill.

Causes Claims.

Causes Chargebacks.

Misuses Buyer data.

Attempts circumvention.

Engages in fraud.

Creates legal or compliance risk.

In such cases, MyDeal may hold, deduct, reverse, refund, reserve or apply other remedies permitted under this Policy, Seller Terms and applicable law.

57. Unclaimed or Non-Disbursable Funds

If Seller funds remain payable but cannot be disbursed due to missing, invalid, outdated or incomplete payout information, lack of response, account closure or another Seller-related cause, MyDeal may hold such funds subject to applicable law.

After the applicable dormancy period, MyDeal may report and remit unclaimed funds to the appropriate state or authority as required by unclaimed property laws.

Seller is responsible for maintaining current payout and contact information.

58. Termination and Final Settlement

Upon termination, suspension or account closure, MyDeal may conduct a final settlement.

Final settlement may account for:

Pending orders.

Open Claims.

Open Chargebacks.

Refunds.

Returns.

Shipping adjustments.

Freight costs.

Hub costs.

Processor holds.

Tax holds.

Negative balance.

Reserves.

Legal or compliance holds.

Amounts owed by Seller.

MyDeal may delay final payout until risk is resolved or sufficiently reduced.

Termination does not eliminate Seller obligations for refunds, Chargebacks, negative balances, taxes, Claims, indemnity, records or cooperation.

59. Calculation or Payment Errors

If MyDeal identifies a calculation, payout, deduction, fee, tax, shipping, reserve or reporting error, MyDeal may correct the error.

Correction may include:

Additional payout to Seller.

Deduction from Seller.

Adjustment in future payout.

Negative balance entry.

Reserve adjustment.

Refund correction.

Dashboard correction.

MyDeal may correct errors even after payout, subject to applicable law and processor rules.

60. Simple Language for Dashboard, FAQ or Landing

Your sale appears in your dashboard when the customer completes checkout.

Checkout confirms the sale, but it does not automatically release the payout.

For local U.S. orders, MyDeal generally releases your regular payout two (2) Business Days after the carrier confirms delivery to the Buyer.

For international orders, MyDeal generally releases your regular payout two (2) Business Days after an authorized MyDeal warehouse confirms receipt of the package shipped by the Seller.

After MyDeal releases your payout, Stripe processes the deposit to your bank account according to Stripe's timelines, payout settings, verification requirements, banking schedules, funds availability and eligibility rules.

Selected Sellers may qualify for Express Payouts of up to US$500 per day on eligible Net Seller Proceeds.

Payouts may be delayed or held if there is a Claim, Chargeback, shipping issue, product restriction, authenticity review, fraud review, verification issue, negative balance, failed payout, missing payout information, processor hold or other risk factor.

61. Changes to this Policy

MyDeal may update this Policy to reflect:

Legal changes.

Processor changes.

Stripe Connect changes.

Banking changes.

Tax changes.

Shipping changes.

Carrier changes.

Category changes.

Risk changes.

Business model changes.

Platform changes.

Operational changes.

MyDeal may apply immediate changes when required by law, processor rules, fraud prevention, sanctions, AML, Buyer Protection, shipping safety or urgent operational risk.

Continued use of the Platform, continued selling, receiving orders, using MyDeal tools, or receiving payouts after an updated Policy becomes effective may constitute acceptance of the updated Policy, to the extent permitted by law.

62. Language Priority

If this Policy is provided in more than one language, the English version shall control in case of conflict, unless otherwise required by applicable law.

63. Contractual Incorporation

This Policy is incorporated into and forms part of the Seller Terms and Conditions.

By registering, selling, receiving orders, using MyDeal tools, accepting policies or receiving payouts, Seller agrees to this Policy.

Annex A — Initial Payout Matrix by Category

Annex B — Initial Express Payout Limits

Annex C — Payout Hold Causes

Annex D — Adjustments and Deductions

Annex E — Recommended Payout Breakdown

The recommended payout breakdown may include:

Product Sale Price.

MyDeal Commission.

Seller-funded discounts.

MyDeal-funded promotions, if applicable.

Refunds.

Claim deductions.

Chargeback deductions.

Shipping adjustments.

Large Item overage.

Freight adjustments.

Hub adjustments.

Processor fees, if applicable.

Reserve.

Negative balance deduction.

Net Seller Proceeds.

Annex F — Simple Payout Calendar

1. Purpose of this Policy

This Seller Verification, Compliance and Eligibility Policy establishes the requirements that a Seller must satisfy to register, become activated, sell products, receive orders, use MyDeal shipping tools, access special categories, remain in Good Standing and receive payouts within MyDealShopper.

This Policy governs registration, verification, Stripe Connect, tax information, categories, the INFORM Consumers Act, sanctions/AML, audits, compliance holds, suspension, termination, review requests and the relationship between verification, payouts, shipping, claims and risk.

This Policy is incorporated by reference into the Seller Terms and Conditions.

2. Scope

This Policy applies to Sellers that sell their own merchandise within MyDealShopper, including individuals, businesses, boutiques, physical stores, online stores, resellers, liquidators and Sellers of authorized categories such as apparel, footwear, accessories, fragrance, beauty, luxury, Pallet / Bulk Lot, Large Items and other products approved by MyDeal.

For Seller v1, MyDeal may initially limit onboarding to Sellers located in the United States. Non-U.S. Sellers, if later permitted, may be subject to tax forms, cross-border requirements, sanctions screening, payout provider limitations, local laws and additional MyDeal approval.

This Policy does not directly govern Personal Shoppers, Affiliates, Creators, Suppliers, logistics partners or MyDealPay users, except when those services interact with Seller eligibility, compliance, payouts, refunds, balances, claims or Seller activity.

3. Relationship with Other Policies

This Policy must be interpreted together with:

· C1 — Product Condition and Listing Accuracy Policy.

· C2 — Prohibited and Restricted Products Policy.

· C3 — Fragrance and Beauty Products Policy.

· C4 — Luxury and Designer Authenticity Policy.

· C5 — Pallet / Bulk Lot Policy.

· C6 — Seller Shipping and Fulfillment Policy.

· C7 — Returns, Refunds and Claims Policy.

· C8 — Payouts, Reserves and Chargebacks Policy.

· C10 — Seller Terms and Conditions.

· Buyer Terms, when applicable.

· MyDeal Xpress Logistics Terms, when applicable.

· Stripe Connect Terms or payment processor terms, when applicable.

· Carrier, customs, tax, sanctions, AML, fraud prevention, product safety and compliance requirements, when applicable.

4. Definitions

Seller: A person, business, boutique, store, reseller, liquidator or entity approved or in the process of approval to sell its own merchandise through the Platform.

Seller Account: The account used by Seller to access the dashboard, publish listings, receive orders, use MyDeal tools and operate on the Platform.

Verification: The process by which MyDeal or its providers request, review, validate or monitor identity, business, bank, payout, tax, category, compliance, fraud, sanctions, AML, product or risk information.

KYC: Know Your Customer; personal identity review required by processors, banks, regulations, providers or MyDeal policies.

KYB: Know Your Business; review of business, entity, beneficial owners, representatives, commercial documents or business activity.

Payout Provider: Stripe Connect or another provider authorized by MyDeal to process Seller payouts.

Business Day: Monday through Friday, excluding U.S. federal holidays and any day on which banks, Stripe, processors, carriers or MyDeal operations are not operating normally.

Approved Category: A product category authorized by MyDeal for a Seller to sell within the Platform.

Restricted Category: A category requiring approval, documentation, verification, limits, acknowledgments or additional requirements.

High-Risk Category: A category with elevated risk of counterfeit, claims, chargebacks, safety, carrier restrictions, regulatory issues, sanctions, fraud, customs or buyer disputes.

Compliance Hold: A temporary or indefinite limitation on account, listings, orders, categories, shipping tools, payouts or other functionality due to missing information, review, risk or non-compliance.

Beneficial Owner: A person who owns, controls or benefits from an entity when such information is required by processors, banks, MyDeal or applicable law.

INFORM-related Information: Information that MyDeal may request to comply with marketplace transparency, identity, contact, bank account, tax, certification, disclosure or reporting obligations.

High-Volume Third-Party Seller: A Seller that meets applicable thresholds under the INFORM Consumers Act or similar laws, including, when applicable, 200 or more discrete sales of new or unused consumer products and US$5,000 or more in gross revenues within the marketplace during the applicable period, or any other current legal threshold.

High-Volume Seller Subject to Consumer-Facing Disclosure: A High-Volume Third-Party Seller that also reaches the applicable consumer disclosure threshold, including, when applicable, US$20,000 or more in gross annual revenues, subject to legal exceptions.

Category Approval: MyDeal authorization to publish products in a specific category.

Material Change: A material change in identity, business, address, bank account, payout setup, tax information, ownership, representative authority, category, product type, volume, fulfillment, risk profile or compliance status.

Good Standing: The status of a Seller that maintains complete verification, active payout setup, valid tax information, policy compliance, acceptable metrics, no unresolved critical holds, no material negative balance and no unresolved legal, operational, tax, product, fraud, processor, sanctions, AML or compliance risks.

Review Request: A Seller request for MyDeal to review a compliance hold, category removal, account limitation, suspension, termination or other enforcement action.

Sanctions Review: A review related to sanctions, restricted parties, prohibited jurisdictions, embargoes, AML, fraud databases, processor restrictions, customs restrictions or similar legal restrictions.

5. General Eligibility Principle

Registering with MyDeal does not guarantee automatic approval as an active Seller. MyDeal may allow account creation or onboarding to begin, but the Seller may operate fully only after satisfying applicable requirements for identity, business, payout provider, bank validation, tax information, category approvals, shipping setup, compliance, Good Standing, risk profile, contractual acceptance and MyDeal policies.

MyDeal may deny onboarding, reject activation, deny category approval, refuse service, limit access or remove privileges if it reasonably determines that the Seller, product, category, business model, location, activity, volume, transaction pattern or risk profile is not suitable for the Platform.

6. Seller Activation Status

MyDeal may classify activation status as Registered, Pending Verification, Approved Seller, Limited Seller, Suspended Seller or Terminated Seller.

Activation status may affect the ability to publish listings, receive orders, access shipping labels, qualify for categories, receive payouts, access Express Payout or use other Platform features.

7. Seller Types Permitted in Seller v1

MyDeal may allow Individual Sellers, Business Sellers, Resellers / Liquidators and Special Category Sellers. Resellers, liquidators and Sellers of clearance, returns, open box, overstock and Pallet / Bulk Lot must correctly classify product condition under C1 and may be subject to additional documentation, category approval, listing disclosures, payout holds, reserves or claim rules.

8. Other Programs and Roles

This Policy does not automatically authorize the Seller to operate as a Personal Shopper, Affiliate, Creator Partner, Supplier, Logistics Partner, MyDealPay user, warehouse operator, freight provider or cross-border partner. Each model requires its own onboarding, terms, policies and approval.

9. Initial Seller Information

MyDeal may request legal name, business name, email, phone, physical address, shipping or pickup address, country, state, city, seller type, business type, product categories, social media links, bank/payout setup, tax information, government ID, business documents, authority to bind the business, acceptance of Terms/Privacy/Policies and any other reasonable information for onboarding, verification, risk, tax, processor, shipping or compliance.

MyDeal may reject, pause or limit activation if the information is incomplete, false, inconsistent, expired, unverifiable, contradictory or insufficient.

10. Minimum Age and Legal Authority

Seller represents that the person completing onboarding, accepting Seller Terms or operating the account is at least 18 years old and has legal authority to bind the Seller or business entity to the Seller Terms, this Policy and applicable policies.

11. Identity and Business Information

MyDeal or its providers may request identity or business information, including legal name, date of birth, address, phone, email, government ID, TIN, EIN, SSN, ITIN, entity type, state of formation, beneficial owners, authorized representatives, business license, tax documents, bank account and documentation required by Stripe, banks, verification or applicable law.

12. Verification and Compliance Providers

MyDeal may rely on identity providers, payment processors, tax providers, fraud prevention tools, sanctions screening providers, AML screening tools, logistics partners, carriers, customs brokers and other service providers to review, verify, approve, restrict, suspend or support Seller activity.

13. Stripe Connect and Payout Provider Requirements

To receive payouts, Seller must complete onboarding with Stripe Connect or another payout provider authorized by MyDeal. Stripe or the applicable provider may require identity verification, business verification, bank account verification, tax information, beneficial ownership, compliance review, risk review, additional documents and ongoing updates.

Approval by MyDeal does not guarantee that Stripe, banks, card networks, payout providers, carriers, logistics providers, customs authorities or other third parties will support a category, Seller, product, transaction, route or payout. If a provider restricts, rejects, reviews, prohibits, suspends or terminates support, MyDeal may pause listings, cancel orders, hold payouts, request information, suspend features or terminate access.

14. Bank Account and Payout Setup

Seller must provide and maintain accurate, valid and current bank information. If a payout fails, is rejected, reversed, returned or cannot be completed due to a Seller-related cause, the failed payout, hold and fee rules in C8 will apply.

15. Inconsistent or Contradictory Information

If information provided to MyDeal, Stripe Connect, tax forms, banks, identity tools or business documents is inconsistent, incomplete, expired, unverifiable or contradictory, MyDeal may pause onboarding, restrict categories, hold payouts, suspend shipping access, request additional information or suspend the account until the discrepancy is resolved.

16. Tax Information

Seller must provide accurate and sufficient tax information, including W-9, W-8BEN, W-8BEN-E, EIN, SSN, ITIN, TIN, legal name, business name, tax classification, address or other required forms. MyDeal, Stripe or applicable providers may issue tax forms, including Form 1099-K or other reports when required by law, processor rules or tax reporting requirements.

Seller is responsible for taxes, filings, payments, records and obligations arising from its sales, payouts and activities.

17. Sales Tax and Marketplace Facilitator

When applicable, MyDeal or its providers may calculate, collect, report and remit sales tax under marketplace facilitator laws or tax rules. Sales tax collected from Buyers is not Seller income and is not part of the payout.

18. No Legal, Tax, Financial, Customs or Regulatory Advice

Nothing in this Policy constitutes legal, tax, financial, customs, regulatory, accounting, import/export, sanctions, AML or professional advice. Seller is responsible for consulting its advisors and determining its obligations.

19. Independent Seller Responsibility

Seller operates as an independent business and is responsible for its products, listings, live selling statements, advertising claims, taxes, licenses, permits, records, fulfillment, authorized users, employees, contractors, legal compliance and obligations arising from its activity.

20. INFORM-related Seller Information

MyDeal may request, review, update, certify or verify information related to marketplace transparency obligations, including legal name, business name, physical address, email, phone, tax ID, bank account information, beneficial owner information, consumer-facing information when applicable and other required data.

MyDeal may classify a Seller as a High-Volume Third-Party Seller under the INFORM Consumers Act or similar laws. MyDeal may also classify it as a High-Volume Seller Subject to Consumer-Facing Disclosure when it reaches the additional disclosure threshold, including US$20,000 or more in gross annual revenues when applicable.

If Seller does not provide, update, certify or verify required information after written or electronic notice, MyDeal may suspend future sales, limit functions, remove listings, hold payouts or take measures permitted by law if Seller does not comply within the applicable timeframe, including ten (10) days after notice when required by the INFORM Consumers Act or similar law.

When required by law, MyDeal may display certain Seller information to Buyers and provide a mechanism to report suspicious activity related to a High-Volume Third-Party Seller, listing, transaction or Seller conduct.

21. Contractual Acceptance and Electronic Consent

Before selling, Seller must electronically accept Seller Terms, Privacy Policy, C9, C1-C8, MyDeal Xpress terms when applicable, Stripe/payout provider terms and special category terms. MyDeal may retain electronic acceptance records, timestamps, IP logs, account logs, checkbox records, version history and evidence of consent.

22. Duty to Keep Information Updated

Seller must keep its legal, business, address, phone, email, bank account, tax information, categories, shipping locations, owner/representative information, licenses, social/live links and operational contacts updated.

Seller must immediately notify any Material Change and, unless a shorter period is required by law, processor rules, tax requirements, safety, fraud, sanctions, AML, compliance or operational urgency, no later than five (5) Business Days after the change occurs.

23. Category Approval

Seller may not automatically sell any product merely by creating an account. MyDeal may approve specific categories during onboarding or later. Category approval does not guarantee that a product may be sold, shipped, exported, imported or delivered to any destination.

24. Restricted and High-Risk Categories

MyDeal may treat as restricted or high-risk categories such as Fragrance / Perfume, Beauty / Cosmetics, Luxury / Designer Items, Pallets, Bulk Lots, Large Items, electronics with batteries, high-value items, branded goods with counterfeit risk, products subject to carrier, customs, destination, sanctions or processor restrictions, and any category designated by MyDeal.

25. Fragrance / Perfume Activation

A Seller that wishes to sell perfumes must comply with C3 and may be subject to category approval. MyDeal may request inventory description, brands, source, confirmation that products are new, authentic, sealed and in original retail packaging, evidence of purchase/origin when required and compliance with authorized routes.

26. Beauty / Cosmetics Activation

A Seller that wishes to sell beauty or cosmetics must comply with C3. MyDeal may require confirmation that products are new, sealed, unused, not expired, not repackaged, not homemade/private label unless approved, not aerosol unless authorized, in intact retail packaging and without prohibited medical or therapeutic claims.

27. Luxury / Designer Activation

A Seller that wishes to sell luxury or designer items must comply with C4 and may require internal authorization. MyDeal may request brands, categories, source of inventory, evidence of purchase/origin, proof of authenticity, photos, prior experience and confirmation that Seller will not sell replicas, counterfeit goods, clones, misleading dupes or stolen merchandise.

28. Pallet / Bulk Lot Activation

A Seller that wishes to sell Pallet / Bulk Lot must comply with C5. MyDeal may request type of lots, categories, pickup location, freight/access capability, inventory photos, available manifests, weight, dimensions, evidence of ownership/origin, confirmation that the lot does not include prohibited products and acceptance of Final Sale, separate freight and AS-IS / WHERE-IS when applicable.

29. Large Item Activation

A Seller that wishes to sell Large Items must comply with C6. MyDeal may require packaged dimensions, packaged weight, packaging type, photos, confirmation that the product can be shipped, fragility information, shipping review and acceptance of overage caused by Seller error.

30. Prohibited and Restricted Products

Seller must comply with C2 and must not publish, sell, ship or promote prohibited products or restricted products without authorization. MyDeal may block, remove, cancel or restrict products related to weapons, ammunition, illegal products, counterfeit goods, replicas, stolen merchandise, recalled products, drugs/THC/CBD, alcohol/tobacco/vape/nicotine, hazardous products, unsafe products and products prohibited by law, processor rules, carrier rules or MyDeal policy.

31. Evidence of Origin, Ownership and Authenticity

MyDeal may request receipts, invoices, purchase orders, supplier invoices, inventory photos, certificates, authentication reports, serial numbers, business records, product photos, manifest documents or other reasonable evidence. If evidence is insufficient, MyDeal may limit the account, remove products, hold payouts, restrict categories or suspend Seller.

32. False, Incomplete or Misleading Information

Seller must not provide false, incomplete, manipulated, expired, unverifiable, contradictory or misleading information to MyDeal, Buyers, processors, carriers, hubs, service providers or authorities. This may constitute a material breach.

33. Seller Compliance Obligations

Seller must comply with federal, state and local laws, tax laws, consumer protection, product safety, IP/trademark laws, advertising laws, shipping/carrier rules, customs/export/import rules when applicable, payment processor rules, sanctions, restricted party and AML requirements, MyDeal policies, Buyer Protection, category policies and data privacy rules.

34. Sanctions, Restricted Parties and Prohibited Jurisdictions

Seller may not use the Platform if Seller, its owners, beneficial owners, representatives, employees, suppliers, products, payments, Buyers, transactions, shipping destinations or business activities are subject to sanctions, restricted party lists, embargoes, prohibited jurisdictions or similar restrictions. MyDeal may review, reject onboarding, pause listings, cancel orders, hold payouts, suspend or terminate accounts and cooperate with authorities or third parties.

35. AML, Fraud and Suspicious Activity Review

MyDeal may review transactions, Sellers, payouts, refunds, shipping patterns, buyer-seller relationships, account activity, payment activity and operational behavior to detect fraud, abuse, money laundering, sanctions, suspicious activity, processor compliance or legal concerns.

36. Advertising, Live Selling and Product Claims

Seller must ensure that statements in lives, listings, chats, videos, social media or communications are truthful, verifiable and not misleading. Seller may not make false claims about price, resale value, authenticity, condition, quantity, shipping, freight included, delivery time, warranties, results, medical/therapeutic benefits, origin, brand or relationship with MyDeal. Disease, cure, treatment, therapeutic, weight-loss, medical or health claims require express authorization and legal compliance.

37. Seller Content License

Seller grants MyDeal a non-exclusive, worldwide, royalty-free license to use name, store name, logo, public image, product images, listings, live clips, videos, photos, reviews, metrics, promotional content and related materials as necessary to operate, promote, display, audit, enforce, improve and protect the Platform, Live Store, transactions, Buyer Protection, compliance and MyDeal services.

38. Data Protection and Privacy

Seller must comply with the Privacy Policy and applicable data protection rules. Seller must not use Buyer data outside authorized operations, sell it, share it, contact Buyers to evade MyDeal, use it for unauthorized marketing or off-platform sales, download it or expose personal information in lives or social media.

39. Use of Sensitive Seller Information

MyDeal may use Seller documents, supplier information, invoices, tax information, ownership information, bank-related information and verification materials for verification, compliance, risk review, claims, chargebacks, legal, processor, tax, shipping, payout, fraud prevention, category approval and operational purposes, in accordance with Privacy Policy and applicable law.

40. Anti-Circumvention

Seller may operate its own store or external channels, but may not use MyDeal leads, Buyer data, Live Store traffic, orders, messages, tools or platform relationship to move MyDeal-initiated transactions off the Platform or avoid MyDeal commissions, Buyer Protection, payout rules, shipping controls, taxes, claims, policies or payment processing.

41. Account Security and Authorized Users

Seller is responsible for credentials, account security, contact information, internal access and actions by employees, contractors, assistants, agents, collaborators, warehouse staff, live hosts or any person to whom Seller grants access. MyDeal may treat actions from the account as authorized unless unauthorized access is timely reported.

42. Onboarding, Training and Operational Requirements

MyDeal may require onboarding steps, training, category acknowledgments, shipping instructions, policy confirmations, operational checklists or Help Center for Sellers modules before activating features, categories, shipping tools, payout privileges or Express Payout.

43. No Guarantee of Sales or Visibility

Verification, activation, category approval or participation does not guarantee traffic, visibility, ranking, placement, followers, live audience, sales, orders, international availability, category placement, Express Payout or revenue.

44. Ongoing Monitoring

MyDeal may monitor listings, sales volume, claim rate, chargeback rate, cancellation rate, shipping performance, late shipment, refunds, categories, buyer complaints, live content, payout risk, fraud indicators, processor alerts, carrier issues, hub discrepancies, compliance, tax/verification status, Good Standing, sanctions, AML or suspicious activity.

45. Performance Metrics

MyDeal may consider on-time shipping, cancellation rate, claim rate, refund rate, chargeback rate, tracking validity, product/listing accuracy, buyer complaints, response time, evidence quality, compliance history, category risk, volume growth and Good Standing. Poor performance may affect visibility, category approval, payouts, Express Payout, reserves, account status or privileges.

46. Express Payout Eligibility under C8

Express Payout eligibility under C8 requires Seller to remain in Good Standing under C9, including complete verification, valid payout setup, valid tax information, acceptable shipping performance, low claims/chargebacks, no unresolved compliance holds, no material negative balance and no legal, fraud, product, processor, sanctions, AML or compliance risks.

47. Manual Review and Audits

MyDeal may conduct manual reviews or audits due to fraud risk, special category activation, recurring claims, chargebacks, Buyer report, brand report, high-value product, luxury/designer product, Pallet / Bulk Lot, shipping discrepancy, payout risk, processor request, carrier issue, legal/compliance request, sanctions review, AML review or High-Volume Third-Party Seller verification.

48. Recordkeeping and Document Retention

Seller must maintain accurate business, tax, inventory, shipping, authenticity, purchase, supplier, payout, claim, return and transaction records for a reasonable period and provide them to MyDeal when relevant.

49. Category Downgrade, Limitation or Removal

MyDeal may limit, suspend, downgrade or remove approved categories due to policy violations, claims, counterfeit concerns, chargebacks, missing evidence, shipping problems, risk to Buyers, legal/carrier/processor/customs changes, operational pauses or loss of Good Standing.

50. Compliance Holds

MyDeal may apply a compliance hold due to incomplete information, pending verification, missing tax, incomplete payout setup, missing beneficial owner, processor review, fraud review, pending category approval, suspicious activity, Buyer complaints, product safety, counterfeit allegation, shipping restriction, legal request, INFORM issue, failure to provide INFORM information within applicable timeframe including ten (10) days after notice when required, sanctions review, AML review, Good Standing issue, Material Change not reported, failure to respond, processor restricted business, destination restriction, legal authority issue, medical/therapeutic claim issue or policy violation.

51. Effect of Verification and Compliance on Payouts

Lack of verification, compliance, tax information, payout setup, Good Standing or category approval may affect payouts under C8. MyDeal may hold payouts, suspend Express Payout, apply reserves, block listings, pause orders, suspend shipping labels, cancel orders, limit the account or terminate the relationship.

52. Account Suspension

MyDeal may temporarily suspend a Seller Account for incomplete verification, missing tax forms, payout provider restriction, recurring claims, chargebacks, prohibited/counterfeit products, false information, shipping violations, anti-circumvention, fraud, sanctions, AML, product safety, Buyer complaints, legal request, processor/carrier requirement or risk to MyDeal, Buyers or platform integrity.

53. Account Termination

MyDeal may terminate the account for fraud, counterfeit/stolen/prohibited products, anti-circumvention, repeated claims, excessive chargebacks, forged documents, false information, failure to cooperate, threats, harassment, misuse of Buyer data, violation of law, material violation, sanctions issue, AML issue or unacceptable risk. Termination does not eliminate pending obligations.

54. Review Requests

Seller may submit a Review Request if Seller believes that a hold, category removal, limitation, suspension, termination or other measure was applied in error. MyDeal may require evidence and maintain the measure while unresolved risks remain. MyDeal will review in good faith, without obligation to reverse if the risk remains unresolved or unacceptable.

55. Reinstatement

MyDeal may allow reinstatement if Seller corrects non-compliance, provides evidence and MyDeal determines that the risk is acceptable. There is no obligation to reinstate, and reinstatement may be conditioned on verification, reserve, payout hold, category limitation, training, probation, manual review, lower limits, no Express Payout or Good Standing review.

56. Cooperation and Response Deadlines

Seller must cooperate with verification, claims, chargebacks, carrier claims, hub investigations, authenticity review, tax review, processor review, legal requests, product safety, Buyer complaints, category approvals, sanctions review and AML review. If MyDeal does not specify a timeframe, Seller must respond within three (3) Business Days, unless urgency requires otherwise.

57. Reports from Buyers, Brands, Carriers and Authorities

MyDeal may receive and act upon reports from Buyers, brands, right holders, carriers, processors, banks, hubs, authorities or other third parties, and may remove listings, request evidence, hold payouts, suspend categories or terminate the account when necessary.

58. Counterfeit, Intellectual Property and Brand Risk

Upon a report or risk of counterfeit, trademark/copyright infringement or misuse of IP, MyDeal may remove a listing, request evidence, hold payout, suspend category/account, cancel orders, refund Buyers under C7 and cooperate with right holders or authorities.

59. Product Safety, Recalls and Regulatory Issues

Seller must ensure that products are safe and not subject to recall, legal restriction or prohibition. Seller must immediately notify any recall, safety alert or regulatory action. MyDeal may remove listings, cancel orders, notify Buyers, hold payouts, suspend categories, require recall handling, return/disposal/destruction or cooperate with authorities.

60. Shipping Compliance

Seller must comply with C6 and carrier, hub, freight or MyDeal Xpress requirements. Logistics, shipping, hub, freight, carrier or MyDeal Xpress non-compliance may affect eligibility, shipping access, Good Standing, category approvals, payouts, Express Payout, compliance status, claims and account standing.

61. Compliance with Payment Processor Rules

Seller must comply with Stripe Connect and payment processor rules. MyDeal may limit or suspend the account if a processor rejects onboarding, requests information, freezes funds, terminates connected account, flags suspicious activity, restricts category, requires refund/reserve or prevents payout.

62. Compliance with Carrier and Logistics Rules

Seller must comply with carrier, hub, freight provider, customs broker and logistics provider rules. MyDeal may limit products, routes, categories, shipping access or the account if a carrier/hub/customs/freight provider rejects or restricts product, route or processing.

63. Changes in Law, Processors, Carriers or Internal Policy

MyDeal may modify verification, category, shipping, payout or compliance requirements due to changes in law, tax, marketplace, INFORM, processor, Stripe, carrier, customs, product safety, sanctions, AML, risk controls, business model or Buyer Protection. Changes may apply immediately when necessary.

64. No Permanent Right to Sell

Approval as a Seller does not create a permanent right to sell on MyDeal. Access is conditional, revocable and subject to ongoing compliance.

65. Survival of Obligations

Obligations related to claims, refunds, returns, chargebacks, negative balances, payout holds, reserves, taxes, recordkeeping, investigations, misuse of Buyer data, archived Seller Content, Buyer Protection, fraud prevention, legal compliance, processor requests, carrier claims, customs, sanctions, AML, payment obligations and indemnity under the Seller Terms survive suspension, termination, account closure, category removal or loss of privileges.

66. Notices and Electronic Communications

MyDeal may send notices, requests, compliance communications, policy updates, INFORM notices, suspension notices, review requests, reinstatement communications, enforcement communications, payout notices, shipping notices or other communications by email, dashboard, account messages, platform alerts, SMS when permitted or another reasonable electronic method. Seller must monitor its registered channels.

67. Changes to this Policy

MyDeal may modify this Policy to reflect verification, processor, tax, legal, category, shipping, Buyer Protection, risks, operational, compliance, onboarding, INFORM, sanctions, AML or fraud control changes. Material changes will be communicated under Seller Terms, except where immediate application is necessary.

68. Language Priority

If this Policy is provided in more than one language, the English version will control in case of conflict, unless applicable law requires otherwise.

69. Incorporation into Seller Terms

This Policy is incorporated by reference into the Seller Terms and Conditions. By accepting the Seller Terms, registering, requesting activation, publishing products, receiving orders, using MyDeal tools, using shipping, receiving payouts or continuing to sell, Seller agrees to comply with this Policy.

Annex A — Initial Seller Information

Annex B — Categories that May Require Approval

Annex C — Compliance Hold Triggers

Annex D — Compliance Measures

Annex E — Relationship of C9 with Payouts