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Live shopping 365	Aprovecha en vivo las super ofertas de las tiendas más famosas de USA.
Compra protegida	Tus pedidos están protegidos hasta que los recibes.
Hot deals Alerts	Te avisamos cuando tus tiendas favoritas bajan los precios.
Shoppers privados 365	Citas privadas en tus tiendas favoritas con asesores expertos.
Dirección de envío gratis	Compra online sin límites con tu nueva dirección en EE. UU
Shoppers Online	Pideles lo que quieras a shoppers expertos en compras online, haran todo por ti.
Almacenamiento gratis	Resguardo de tus paquetes gratis hasta por 15 días.
START 0.00 USD/mes

PLUS Todo lo del plan FREE y mucho más
Compras libres de impuestos	Compras Online libres de impuestos. (TAX-FREE)
+ de 500 USD en valor icluido	Costco executive, Amazon Prime, Walmart Plus, Best Buy Business y mas sin costo extra.
Cambios y devoluciones	Procesamos tus cambios y devoluciones, sin complicaciones.
Cupones y descuentos	Acceso anticipado a cupones, markdowns y links secretos.
Almacenamiento gratis	Resguardo de tus paquetes gratis hasta por 30 días.
Consolidación Gratis	Agrupamos tus paquetes en uno y obtén hasta 80% off en tus envíos.
Más popular GRATIS 30 dias Luego 9.99 USD al mes

BUSINESS Incluye los beneficios FREE y PLUS.
Saldos y liquidaciones	Liquidaciones, saldos y remates de grandes almacenes.
Shopping Europa	Accede a marcas de lujo en Europa con ayuda de personal shoppers.
Shopping China	Compra en China a precios de fábrica con ayuda de personal shoppers.
Tarifas de envío	Ahorra hasta un 80% en tus envíos internacionales.
Almacenamiento gratis	Resguardo de tu mercancía gratis hasta por 45 días.
Más completo START Lleva tu negocio al siguiente nivel por 24.99 USD al mes

Can I shop on U.S. websites by myself? Yes. Simply create an account on MyDealShopper and you'll automatically be assigned a U.S. shipping address with your suite number (the 8 digits of your birthdate).

How can I avoid paying sales tax on my online purchases in the U.S.? Use the address of our Oregon warehouse when placing your online orders. This automatically removes sales tax at checkout, regardless of which store you're buying from.

Is there an extra cost for using the tax-free address? There is no additional cost for using our Oregon address if you have a Plus or Business membership.

Which online stores can I buy from? You can shop from any U.S. online store, including Amazon, Walmart, Target, Shein, Best Buy, and many others.

How do I use my P.O. Box address? During checkout, copy and paste your assigned P.O. Box address from your MyDealShopper account. This is where your packages will be received.

How will I know when my package arrives at the warehouse? You will receive an email or message notification as soon as your package is received.

Can I request photos of my packages? Yes. If you have a Plus or Business membership, you’ll receive 3 free photos per package

Can I consolidate multiple orders into one shipment? Yes. Consolidation is included at no extra cost in the Plus and Business plans. Free plan users can also request consolidation for a small fee.

When will my package be shipped to me? You decide when to ship. From your dashboard, you can:

Request immediate shipment
Consolidate and then authorize shipment
Add optional protection, etc.

What if I entered the wrong address when making my purchase? If your package is missing your name or assigned MyDealShopper ID, processing may be delayed. Contact us immediately so we can assist you.

Can I return a product I purchased? Yes. We can help coordinate the return to the store. Return shipping costs are the buyer’s responsibility, unless the store provides a free return label or you request one from us.

How long does it take for a package to appear in my account after delivery? It typically takes between 1 to 24 hours after the store delivers the package to the warehouse.

What should I do if the store shows my package as delivered, but it doesn't appear in my account? Contact a MyDealShopper advisor so we can investigate and help locate your package.

What happens if the store sends a package without my suite number or full name? The package will be marked as “unidentified” and won’t appear automatically in your dashboard.
You may claim it within 30 days by providing:

Purchase invoice or receipt.
Product description or photos.
Store or merchant name.
Estimated delivery date.

Recommendation:
Always include your suite number/membership ID and your full name as shown in your MyDealShopper account when making purchases.

Can purchases from multiple stores be sent in one international package? Yes. You can consolidate items from different stores into a single international shipment from your dashboard. This is free for Plus and Business members.

From which countries can I shop? You can shop from any country in the world. Products from physical or online stores in the United States, Europe, and China can be purchased and shipped to your country.

How do I shop during a live stream? Simply go to mydealpay.us, enter the product code shown by the shopper, and complete your purchase in just a few seconds.

How do I know the shopper bought what I requested? You will receive a confirmation once the shopper ships the item to MyDeal Xpress warehouse. You can also request proof of purchase if needed.

Can I buy sale, clearance, or discounted items? Yes. There are no restrictions as long as the shopper confirms the product is available in-store or online.

What if the product has variants (like size or color)? You can provide those details to the shopper during the live session, and they will look for the item according to your preferences.

Can I combine purchases from a live and a private session in one shipment? Yes. All your products are stored in the warehouse and can be consolidated into a single shipment to save on shipping costs.

What if I change my mind after the shopper already bought the product? If the purchase has already been made, you can request a return by contacting our customer support team.

What's the difference between shopping during a live and booking a private booking? During a live session, you're competing with other buyers and deals can sell out quickly. In a private booking, the shopper is fully focused on your individual purchases.

From which countries can I buy from sellers? You can purchase from anywhere in the world. All you need is a MyDealPay account and enough balance to complete your purchases.

How do I buy during a live stream? Just go to mydealpay.us, enter the product code shown by the seller during the live, and complete your purchase in seconds.

What type of products do sellers offer? They offer new or gently used physical products, and some also sell digital products.

Are the products already available or do sellers buy them after the order? Sellers with their own inventory already have the products ready to ship either from their store or from MyDealShopper warehouses.

How can I tell if a product is ready for immediate shipping? All products are available for immediate shipping unless otherwise stated by the seller.

How do international shipping rates work? Rates vary based on the weight of the package and the destination country. You can check an estimate in the “Shipping Rates” section before buying.

What happens if my package is held at customs? MyDeal Xpress provides logistics support, but your local customs office has final authority. In such cases, shipping and handling costs are non-refundable. It's the buyer's responsibility to comply with local import regulations.

Can I add special instructions for the seller? Yes. You can request an invoice. Packaging is handled directly by MyDeal Xpress from the warehouse.

Can I combine purchases from different sellers into one shipment? Yes. We can consolidate your purchases into a single package at no extra cost if you have a Plus or Business membership.
Free plan users pay $1 USD per additional package to be consolidated.

How long does international delivery take? It depends on the shipping method and courier you select. All shipments are trackable.

Can I pay in my local currency? No. All payments are made in USD. If you use an international card, MyDealPay will automatically convert the amount using your bank's exchange rate.

Can I contact the seller before buying? Yes. You can send a direct message to the seller using the Contact button on the platform.

What if the product arrives damaged or doesn't match the description? You have up to 30 days to request a return. If the seller doesn't respond within 3 days, the refund will be processed automatically.

Who pays for the return shipping?

Within the U.S.: If the error was the seller’s, they must cover return shipping.
For international orders: The buyer covers return costs, unless a seller mistake is confirmed.

What if the seller doesn't respond? If there's no response within 3 days, MyDealPay will automatically process the refund.

Where can I view my orders and transactions? You can manage everything from your MyDealPay dashboard, including real-time orders, payment history, commissions, withdrawals, and deliveries.

What types of products are prohibited? The sale of weapons, drugs, counterfeit goods, adult content, and other legally restricted items is strictly forbidden. You can view the full list in your dashboard.

What happens if my package is lost?

If the seller fails to properly hand over the package to the courier, the seller is responsible.
If the package never arrives at MyDeal Xpress, the seller is also responsible.
If the package is lost inside the warehouse or during shipping to the customer, MyDeal Xpress is responsible.

What is a personal shopper booking? It's a one-on-one session where a certified expert helps you shop from physical or online stores in the United States, Europe, or China. You can connect via video call or chat, whichever you prefer.

What's the difference between a live session and a private booking? In a live session, you're shopping with many users and deals may sell out fast. In a private booking, the shopper focuses exclusively on you and your shopping needs.

Where do I schedule my booking? At MyDealShopper.com, just click on the menu and select the "PRIVATE BOOKING" button or select the store logo, then choose the date, time, and available personal shopper. 🔔 Important Tip Before starting your booking, make sure you have enough funds in your MyDealPay account so the personal shopper can make your purchases immediately.

How is a personal shopper assigned to me? The system will automatically assign an available shopper for your selected time. You may also request a specific shopper through customer support.

What is a private online shopping session like? It's a one-on-one session where a certified expert helps you shop from online stores in the U.S., Europe, or China. You can join via video call (they'll show the buying process live) or just use chat if you prefer.

How much does a personal shopper booking cost? The fee for a private booking (in-store or online) is $25 USD for 60 minutes of personalized service.

Can I ask the shopper to visit more than one store? Yes. Just let the shopper know at the start of your session. They will confirm if there’s time to visit the other store(s) during your scheduled booking.

Are there any restrictions on what I can ask the shopper to buy? No. You can request any legally permitted item. Just make sure it’s not on the prohibited items list (e.g. weapons, explosives, controlled medications, etc.).

Does the price I'm quoted include all costs? Yes. The personal shopper will always share the store's original product price, plus any applicable local taxes and their service commission. The commission varies depending on the shopper and will be shown when you choose your session, once customer support confirms available options based on your selected date.

How do I pay for my purchases during a private booking? At the end of the session, your personal shopper will give you a shopping summary and a personalized payment link. To complete the purchase:

1. Open the unique payment link provided by your shopper.
2. Pay using your MyDealPay balance. If you don’t have enough funds, you can top up instantly with a credit card, debit card, or PayPal.
3. Once the payment is complete, the shopper will receive automatic confirmation and immediately make the purchase in-store.

Important: All your purchases are protected by MyDealPay's buyer protection system.

How long do I have to make the payment after receiving the link? We recommend paying as soon as possible—ideally within a few minutes, since your shopper may have another booking scheduled. Tip: Make sure your MyDealPay account is funded before the session to avoid delays. You can top up quickly using a card or PayPal.

What happens if I can't pay during the booking? If you can't complete the payment in time:

1. The shopper will not be able to make your purchase.
2. You'll need to book a new booking to try again.

How will the personal shopper ship my order? It depends on where the shopper is located and where you want your order delivered:

If you are in the same country as the shopper (e.g. you’re in the U.S. and shopping with a U.S.-based shopper):
→ The products will be shipped directly to your address.
If you are shopping from another country (e.g. you live in Latin America and are shopping in the U.S., China, or Europe):
→ The personal shopper will send your purchases to our MyDealShopper warehouse, and from there you can:
1.- Consolidate multiple orders into one package.
2.- Request international shipping from your user panel whenever you're ready.

Benefits:

All shipments are tracked and handled through the MyDealShopper system.
Plus and Business members get access to discounted rates and premium handling services.

How does the personal shopper ship if I'm located in the U.S.? If you are in the United States:

1. The shopper will pack your order right after the purchase.
2. They'll access their MyDealPay dashboard to download a shipping label provided by MyDeal Shipping.
3. They'll attach the label and send the package directly to your registered address.

Important:

If there's any delivery issue, contact customer service immediately
All purchases are covered by MyDealPay's buyer protection.
Make sure your shipping address is up to date before booking or making a purchase.

How can I pay for my purchases on MyDealShopper? All purchases are paid using your available balance in MyDealPay. You can top up your account using various payment methods.

What payment methods does MyDealPay accept? You can top up your balance using:

Credit or debit card
PayPal

In which currency are payments made? All purchases are made in U.S. dollars (USD). If your account or payment method is in another currency, your bank will apply the appropriate exchange rate at the time of top-up.

Can I pay in installments or monthly payments? No. All purchases must be paid in a single transaction using your MyDealPay balance. However, you may top up your balance in installments if your PayPal account or local credit card supports it.

Can I pay from any country? Yes. As long as you have access to a supported top-up method in your country, you can add funds to your MyDealPay account and make purchases from anywhere in the world.

Where can I view my top-ups, payments, and transactions? You can view your complete transaction history—including top-ups, purchases, refunds, and returns—within your MyDealPay account.

Can I withdraw my balance if I no longer want to use it? es. You may request a withdrawal of your available balance. A 5% withdrawal fee applies. This feature is available only to Plus or Business members.

What happens if I pay for a product that is no longer available? If the seller or shopper is unable to complete the purchase, the amount will be automatically refunded to your MyDealPay balance. No claim is necessary.

Can I use someone else's account to top up or make purchases? Yes, as long as you have authorization from the account owner.

What happens if I top up my balance but don't use it? Does it expire? No. Your MyDealPay balance does not expire. You can use it whenever you choose.

Is it safe to top up my balance on MyDealPay? Are my banking details protected? Yes. We use certified banking security standards and data protection protocols. Your information is encrypted and secure.

Can I split a top-up between different payment methods? Yes. You can combine multiple methods (e.g., part card and part PayPal) to complete a single top-up.

How long does it take for my top-up to reflect in my account? Immediately.

What if I top up the wrong amount or make an error? Can I request a refund? Yes. You may request a refund, but a 5% processing and conversion fee will apply.

Can I make a purchase without sufficient balance in MyDealPay? No. You must have the full amount available in your account to complete any purchase.

Can I hide my payment history or make anonymous purchases? No. All transactions are recorded in your account for security, traceability, and legal compliance.

Does MyDealPay store my card information? Yes. Your card details are securely stored using tokenization to simplify future top-ups, always in compliance with PCI DSS standards.

Can I consolidate my purchases from different stores or sellers? Yes. If you have a Plus or Business membership, consolidation is free. Free plan users may also request consolidation at a cost of $1 USD per additional package. Consolidation helps reduce overall shipping costs.

Which couriers are available for my shipments? When authorizing your shipment, you can choose from the following options based on destination, budget, and urgency:

DHL Express
- 📍 Global coverage.
- ✅ High speed, excellent tracking, and reliability/li>
FedEx
- 🚚 Options: Economy, Priority, and International Ground.
- 🔒 Ideal for secure deliveries with detailed tracking.
UPS
- 📦 Reliable and secure service with national and international coverage.
USPS (United States Postal Service)
- 💰 Most affordable option for U.S. domestic shipping.
- 🕐 Slower delivery, limited international coverage.
MyDeal Xpress
- 💸 Most cost-effective for shipments to México and Latin America.
- 📍 Ideal for consolidated packages and discounted rates for Plus and Business members

Where can I see the shipping cost before paying? You can view an estimate in the "Shipping Rates" section of the site. Final shipping costs are calculated when you authorize the shipment from the warehouse, based on weight, destination, and service type.

When are taxes and shipping fees calculated? They are calculated and shown at the time you authorize the shipment, after all your packages have been received.

Can I ship my packages anywhere in the world? Yes. MyDeal Xpress ships internationally to most countries.

How long does shipping take? It depends on the courier and service selected. We offer both standard and express options with different delivery times and rates.

What happens if my package is held by customs? Your country's customs authorities decide whether a package complies with import regulations. If held or returned, MyDealShopper is not responsible and no refund will be issued. Make sure to check your country's import rules before authorizing shipment

¿Puedo ver la ubicación del vendedor antes de comprar? No. Por privacidad, no se muestra la ubicación exacta de los vendedores. Sin embargo, todos los productos se envían desde EE.UU.

Can I store my products in MyDealShopper's warehouse? Yes. Once your packages arrive, you can store them or consolidate them until you're ready to ship.

What happens if I don't authorize shipment right away? You can keep your packages in the warehouse and consolidate them later. You'll be notified when new packages arrive. However, long-term storage fees may apply if shipments are not authorized within a reasonable period (you will be notified in advance).

How long can my packages remain stored at MyDeal Xpress? Up to 365 days, but storage fees apply after the free period.

What are the storage fees?

Plus and Business memberships:
- 445 days free.
- Then: $1 USD/day (standard packages), $2 USD/day (oversized).
Free membership:
- 15 days free.
- Then: $1 USD/day (standard), $2 USD/day (oversized).

Can I request photos of my packages? Sí.

Free for Plus and Business members (3 photos per package).
Free plan users: $1 USD per 3 photos of the same package.

Can I cancel a shipment I’ve already scheduled? Yes, as long as the package has not yet been picked up or handed off to the courier.

Can I consolidate multiple packages into one shipment? Yes. onsolidation is available to all users.

Does consolidation have a cost?

Free for Plus and Business members.
Available at a low fee for Free accounts.

Can I forward my packages to a different address if I moved to another country? Yes. You can update your address before the package is shipped.

What happens if a package is lost, damaged, or incomplete? The Buyer Protection Policy applies as outlined in the Terms and Conditions. You may contact support for assistance.

Can I ship fragile products? Yes, but you must request additional protection such as “fragile” labels, special packaging, or photos. Additional fees may apply.

¿Puedo enviar productos frágiles? Sí, pero debes solicitar protección adicional como etiquetas “frágil”, materiales especiales o fotos del empaque. Esto puede generar costos adicionales.

Are perishable items allowed? No. Refrigerated food, temperature-sensitive medications, and chocolates are not allowed. MyDeal Xpress does not provide temperature-controlled shipping.

What happens if the courier returns my package?

If accepted, MyDeal Xpress will receive it back.
Then it will be added to your account and you can choose to:
- Reship it.
- Change the delivery address.
- Consolidate it.
- Request disposal.
- Return it to the seller (if applicable).
Storage, return, or repackaging fees may apply

What happens if the product is rejected by customs in my country?

If your country prohibits the item, MyDeal Xpress will not ship it.
If the package is held by customs, no refund will be issued (compliance is the buyer’s responsibility).
You may choose to return it, discard it, or ship it to another international address.

Do you offer shipping insurance? Yes. Optional insurance is available at $3.50 USD per $100 USD of declared value.

What does the insurance cover??

Loss or damage during shipping.
Reimbursement of the declared value of the item.

What is not covered?

Taxes and duties.
Shipping costs.
Original packaging.
Prohibited items (e.g., high-value jewelry, TVs, fragile electronics, loose lithium batteries, etc.).

How do I activate shipping protection? Request it from your advisor at the time of scheduling your shipment.

What if my package exceeds the allowed size or weight?

The warehouse will automatically detect oversized packages
You'll have the option to:
- Split the shipment.
- Choose another courierr.
- Ship to another country.
- Return or discard the item.
Oversize fees may apply

What types of memberships are available on MyDealShopper.com? We currently offer three types of memberships:

Free: No monthly fee.
Plus: With additional benefits.
Business: Designed for frequent users or high-volume shippers.

Where can I view all the membership benefits? You can see the full visual comparison of all plans directly on the homepage in the Memberships section.

How can I change my membership plan? You can upgrade or change your plan from your account dashboard. Changes take effect immediately once payment is confirmed (if applicable).

What payment methods are accepted for memberships? We accept credit/debit cards and PayPal.

Is my membership renewed automatically? Yes, unless you disable auto-renewal in your account before the next billing cycle.

What happens if my payment method fails? You’ll be notified to update your payment method. If payment cannot be processed, your membership will be automatically suspended, and you’ll revert to the Free plan.

Can I cancel my membership at any time? Yes. You can cancel your membership from your account. You’ll still have access to all benefits until the end of the current billing period.

Are memberships refundable if I cancel early? No. Memberships are non-refundable once the active period begins.

What benefits do Plus and Business memberships offer over the Free plan? Some advantages include:

Longer free storage periods.
Free package consolidation.
Priority customer support.
Early access to promotions.
Discounted service fees.

Can I switch from Free to Plus and then go back to Free? Yes. You can change between plans at any time through your account.

What if I don't want a membership? You can use MyDealShopper.com with the Free plan, which gives you limited but functional access to all essential services.

Can I pay for a membership in my local currency? No. All memberships are billed in USD. If you pay in another currency, your bank or payment platform will apply the exchange rate.

Does my membership apply to friends or family members? No. Memberships are personal and non-transferable. Each user must have their own account.

Can I share my account with someone else to share my membership benefits? No. Account sharing is not allowed for security reasons, as others would have access to your funds. Your account is individual only.

What happens if my membership expires while I have packages in storage? The conditions of the Free plan will apply automatically, including shorter free storage and no free consolidation, from the date of expiration.

Can I combine a Plus membership with special promotions? Yes. MyDealShopper occasionally offers extra promotions that Plus members can also take advantage of.

What happens if I forget to renew my membership? Your account will automatically switch to the Free plan. You can reactivate your membership anytime.

How can I contact the support team?

Chat on the platform.
Facebook.
Instagram.
WhatsApp +1 727 641 9465
E-mail: customerservice@mydealshopper.com

What are the support hours? Support is available Monday to Sunday, from 9:00 a.m. to 11:00 p.m. (U.S. Central Time).

Where will I receive the tracking number for my shipment? Once you complete the payment for your shipment, your assigned advisor will send the tracking number to your email.

Can I choose the exact date and time for delivery? No. Couriers do not allow specific time scheduling for deliveries.

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