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All help topics 💬
The following payment methods are available for use:
MyDealPay Delivery Benefits.
- Standard Delivery (2–5 business days) – Free.
- Standard Delivery (3–7 business days) – Free.
- We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly.
- Sometimes the carrier will be able to give more detailed information about your deliveries.
You should contact the carrier to:
- Find a package that shows as delivered but you can't find it.
- Get an update if your delivery is late.
- Change your delivery address or instructions, as only MydealPay can view the details of your orders.
- Get detailed tracking.
- Reschedule your delivery.
US common carriers
- Carrier contact details:
- DHL Express
- Phone: 1-800-225-5345
- FedEx
- Phone: 1-800-463-3339
- UPS
- Phone: 1-800-742-5877
- US Postal Service
- Phone: 1-800-222-1811
US specialty carriers (extra-large or heavy items)
- Carrier contact details:
- CEVA Logistics
- Phone: 1-844-215-0640
- Pilot
- Phone: 1-877-549-0160
- RXO
- Phone: 1-844-285-5279
Delivery Guarantees
If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.
The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.
If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.
The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.
MyDealPay Return Policy
Easy shopping, simple returns. At Mydealpay, we're committed to making your shopping experience as seamless and worry-fee as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you.
Our return policies apply to purchases made directly on mydealpay.us.
Easy shopping, simple returns.
Some products are non-returnable, such as the following:
How Long Do Refunds Take After I Return an Item?
A refund will be provided after we process your return item at our Mydealpsy or third-party seller facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.
Advanced Refunds/Replacements/Exchanges
Sometimes, we issue a refund or ship a replacement/exchange to you prior to receiving the return item.
Advanced Refund
In some cases, as soon as the item is dropped off by you or received by the carrier, a refund will be issued, in advance of receipt and processing of the item at our Amazon or seller facilities, to your Balance in your mydealpay account.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.
Partial Refunds
Please note that refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts, accessories, or manuals.
Easy shopping, simple returns. At Mydealpay, we're committed to making your shopping experience as seamless and worry-fee as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you.
Our return policies apply to purchases made directly on mydealpay.us.
Easy shopping, simple returns.
Some products are non-returnable, such as the following:
- Products that may pose potential health and safety risks once sold
- Redeemable products
How Long Do Refunds Take After I Return an Item?
A refund will be provided after we process your return item at our Mydealpsy or third-party seller facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.
Advanced Refunds/Replacements/Exchanges
Sometimes, we issue a refund or ship a replacement/exchange to you prior to receiving the return item.
Advanced Refund
In some cases, as soon as the item is dropped off by you or received by the carrier, a refund will be issued, in advance of receipt and processing of the item at our Amazon or seller facilities, to your Balance in your mydealpay account.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.
| Refund Timeline. | Refund Method. |
|---|---|
| 2-3 hours. | Mydealpay account. |
| 3-5 business days. | Credit card. |
| Up to 10 business days. | Debit card. |
Partial Refunds
Please note that refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts, accessories, or manuals.